Loester F.

Full-stack Product Engineer

Systems Analyst
4/2/2019 - 12/2/2019

Analyzed and developed system projects, gathering requirements, mapping processes, and performing data modeling to align with business rules. Conducted performance analysis of implemented systems, resolved technical problems, and created user manuals. Specialized in software development utilizing SQL Server, Oracle, and ASP.NET C#. Focused on business rules related to ITBI, IPTU, guides, taxes, duties, and fees.

Systems Analyst
5/2/2018 - Present

Analyzed and developed system projects, gathering requirements, mapping processes, and performing data modeling to align with business rules. Studied and programmed systems specifically for Human Resources Management and eSocial for the public sector. Analyzed performance of implemented systems, solved technical problems, and prepared comprehensive manuals. Demonstrated proficiency in software development and SQL database management using Firebird.

Systems Analyst
1/2/2016 - 3/2/2018

Gained expertise in analyzing and developing system projects, including requirements gathering, process mapping, and data modeling, to study and program systems according to established business rules. Improved the performance of implemented systems through thorough analysis and problem-solving. Prepared comprehensive manuals to support system users. Proficient in software development and SQL database management using Firebird, with a focus on public accounting and SICOM TCE / MS compliance.

Technical Support Analyst
10/2/2015 - 12/2/2015

Developed expertise in software installation, updates, and providing comprehensive training sessions for users. Gained experience in requirement collection and building efficient processes for software modifications. Demonstrated proficiency in software testing and user support by addressing queries and resolving issues related to software or operational procedures. Specialized in implementing solutions tailored to the business rules of both public and private schools.

Technical Support Analyst
2/2/2014 - 9/2/2015

Key accomplishments include successfully selecting, implementing, and maintaining hardware, basic software, and support software. Defined and managed access control to resources, ensuring cohesive and secure system utilization. Actively participated in routine documentation processes, contributing to detailed and accurate technical records. Monitored the performance of installed technical resources, maintaining optimal system functionality and efficiency. Developed expertise in commercial automation systems specific to the Brazilian market.

Software Developer
12/2/2011 - Present

Acquired expertise in programming, coding, and testing various programming languages aligned with systems outlined by analysts. Proficient in performing system maintenance, addressing user requirements through necessary corrections. Demonstrated capability in assembling, debugging, and testing programs, alongside providing maintenance services for pre-existing programs. Managed projects effectively by planning execution, monitoring established scopes, and adhering to routine progress to meet predefined goals, deadlines, and budget constraints. Identified risks and studied mitigation strategies, implementing corrective actions to minimize impact and optimize project outcomes.

Technical Support Analyst
10/2/2011 - 9/2/2012

Developed proficiency in responding to calls via SERVICE DESK, analyzing and reviewing requests for accuracy and urgency. Executed comprehensive problem resolution procedures to address user issues effectively. Performed software installations and upgrades, making necessary modifications to enhance equipment performance. Ensured adherence to business rules for Commercial Automation in Brazil. This role facilitated the development of strong technical troubleshooting skills and familiarity with various software and hardware systems, ensuring optimal operational efficiency.

Analysis and Development of Systems at Estácio de Sá University
2016 - 2024