Lucas C.
IT Operations Specialist

Skills

Visual Basic

Sql

Java

Javascript

Python

Amazon Aws

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Bio

Proactive individual exemplifying robust team collaboration and client relationship management skills. Attentive, honest, and perseverant with a demonstrated capacity for excellent communication. Punctuality, commitment, and responsibility are key attributes, alongside a keen interest in continuous learning and development.

Secretary
5/1/1998 - 8/1/2004

Demonstrated expertise in cash control and accounting services through the accurate entry of invoices and generation of various taxes. Developed skills in preparing and submitting declarations for IRPF, IRPJ, ITR, and DCTF. Managed collections and banking services efficiently. Created and maintained various types of spreadsheets using Excel, enhancing data organization and analysis. Facilitated the typing and obtaining of signatures for contracts, amendments, and social dissolutions.
Level 2 Support Analyst
10/1/2021 - Present

Developed expertise in the installation and configuration of systems, applications, electro/electronic equipment, backups, and computer networks. Provided user support through ITSM PRODESP channels, clarifying system-related issues, registering suggestions and incidents. Ensured efficient support through ticket opening channels, in accordance with defined processes and service goals. Meticulously registered client requests in the system with detailed evidence for all impacted parties, screened tickets, classified them by type or status of service when necessary, and provided status updates upon client requests through various service channels such as telephone, email, and the system itself. Escalated requests or incidents to the next level when all possible solutions were exhausted. Contributed to the achievement of individual productivity metrics and overall departmental goals. Identified and reported potential risks or crises to immediate management and maintained updated FAQs and knowledge base with defined solutions for clients. Acquired substantial knowledge in cloud and Information Security alongside technical skills in Angular, Delphi, JavaScript, and Visual Studio.
Operational Manager
10/1/2013 - 9/1/2020

Developed expertise in the analysis and qualification of titles, extrajudicial notifications, issuance of property registration certificates, transcriptions, and liens. Managed the opening and closing of the establishment, including cash registers, productivity reports, and timekeeping records. Conducted comprehensive revenue analysis and generated state and municipal tax guides, overseeing finance and accounts payable control. Demonstrated proficiency in team and people management and handled all IT-related aspects including equipment, systems, and backups. Excelled in data spreadsheet setup, schedule verification, and maintaining the Quality Standard Seal continuity (PQTA Gold). Occasionally fulfilled the responsibilities of a Deputy Officer. Progressively advanced to financial management and subsequently assumed the role of Manager.
IT Support Analyst
5/1/2012 - 8/1/2013

Developed expertise in system support for convenience stores and gas stations, focusing on front-end cash register operations and management systems including statistics and replenishment programs. Gained substantial experience in testing routines, executing queries, and conducting maintenance within SQL databases.
IT Analyst
9/1/2008 - 1/1/2012

Provided robust support for Data Centers (CPDs) across stores and point-of-sale systems within the corporate ERP system environment, leveraging tools such as RMS, Zanthus, Senior, and Telematics for biometric registration. Managed the installation and uninstallation of various programs and printers. Created and delivered comprehensive tutorials for using RMS modules, covering Product Registration, Production Orders for Bakeries, Installment Sales (Loyalty Customer), General Store Inventory, Emergency Price Updates, Exchanges/Returns, Managerial Queries (ABC Curve), and Invoice Issuance/Reissuance. Facilitated the transition from legacy systems to new systems for specific branches, notably in Nova Veneza, and maintained control over data presentation for branches using Data Show. Conducted problem simulations in controlled environments (test bases) and diligently monitored project executions, offering technical consultancy as necessary. Implemented vigilant monitoring of user activity on servers/systems to mitigate network bandwidth loss, and performed on-call shifts to address urgent technical issues.
Production Manager
2/1/2007 - 6/1/2007

Developed expertise in project budgeting, including estimation and completion. Responsibly hired specialized personnel for project execution and ensured the organization and cleanliness of the workplace. Facilitated team assembly for travel-related tasks and managed cost budgets for raw material procurement. Proficient in utilizing the Microsoft Office suite for various administrative and project management functions.