Lucas D.
Data Entry Specialist

Skills

Alteryx

Vba

Python

Mysql

Microsoft Azure

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Bio

An innovation project specialist with over seven years of expertise in data science and automation development, characterized by active involvement in a broad spectrum of projects. This experience encompasses audio processing experiments, the management, implementation, and evolution of customer service platforms, alongside diverse endeavors such as modeling, forecasting, classification, chatbot development, and Robotic Process Automation (RPA). Brazilian by nationality, originating from Belo Horizonte and currently residing in Curitiba. Possesses a degree in Control and Automation Engineering and is presently engaged in a master's program in Artificial Intelligence.

Machine Learning Supervisor
1/1/2022 - 12/1/2023

Coordinated the Data Science and Special Projects area, overseeing a data architect, mid-level data scientist, and mid-level developer. Managed budgeting, structured departmental activities, prepared comprehensive reports, and strategized planning. Led project management and delivery, focusing on the development of various data applications including processing, visualization, and modeling. Utilized tools such as Selenium, VBA, and RPA for automation, integrating SAP and web scraping techniques. Expanded developed tools to international regions, including LATAM, USA, Canada, and China. Provided consulting and support for data projects across teams in Brazil and globally, ensuring seamless integration of multinational teams. Conducted benchmarking of new technologies and executed proofs of concept for innovation. Managed and advanced a new customer service channel on WhatsApp, resulting in over 60% increased customer satisfaction, a reduction in service time by 3 hours, and handling more than 300 services daily. Regularly reported progress and outcomes to C-level executives.
Data Science Specialist
1/1/2021 - 1/1/2022

Developed applications using Python, SQL, and PowerBI for sending satisfaction surveys. Automated the collection and calculation of KPIs for sales orders. Crafted demand forecasting models employing time series analysis and built classification models to identify duplicates in the CRM leads and prospects databases. Conducted training sessions and classes in Python and PowerBI, promoting a data-driven culture. Managed a WhatsApp service platform to enhance customer engagement.
Senior Data Science Consultant
1/2/2019 - 12/1/2020

Consultation and execution of data science projects specializing in classification, prediction, and optimization across diverse industries including petrochemicals, consumer goods, and energy. Involved in digital transformation projects and digital maturity assessments with an emphasis on data utilization and chatbot implementation. Expertise in gathering requirements and calculating necessary effort for projects and proofs of concept.
Mid-Level Technology Analyst
1/2/2017 - 1/2/2019

Joined a distinguished engineers program in 2017. Developed proof of concepts and text classification models using R. Managed and delivered a chatbot for internal service, significantly enhancing user retention rate from 50% to approximately 90% within three months.
Technical Support Fellow II
1/2/2016 - 1/2/2017

Developed proficiency in retrofitting equipment using Python and Arduino interfaces. Automated management spreadsheets and data processing of scientific equipment utilizing VBA. Demonstrated expertise in processing and analyzing audio files with Python.

Control and Automation Engineering at Federal University of Minas Gerais
2010 - 2016
Electrical Engineering with emphasis on Artificial Intelligence at Federal University of Paraná
2021 - 2024