Luciane D.

Data Analyst

Sales Operations Intern
3/1/2020 - Present

Since March 2020, developed proficiency in creating and analyzing KPIs and managing operational tasks. Built and maintained detailed reports and dashboards to meet internal demands and governance standards. Conducted thorough examinations of systems and processes to devise solutions for improved information processing routines. Implemented various automation initiatives and developed predictive models to streamline operations. Demonstrated expertise in manipulating and querying databases to extract actionable insights.

Electric and Telemetry Systems Manager
8/1/2018 - 12/31/2019

Gained expertise in the selection, analysis, and installation of aircraft electrical systems. Developed and maintained advanced telemetry systems and participated in aircraft construction. Conducted thorough testing to ensure system integrity and performance. Created and managed project schedules, preparing detailed technical reports to document findings and progress. Demonstrated strong people management skills by overseeing the selection and training of new team members, efficiently dividing activities, and conducting performance evaluations to foster team growth and ensure project success.

Customer Happiness
6/1/2017 - 7/31/2018

Developed expertise in customer service within an e-commerce environment specializing in wine. Utilized various sales channels, including web and mobile platforms, to effectively guide customers on product acquisition. Assisted customers in tracking their existing purchases and provided expert advice on product selection tailored to individual interests. Enhanced problem-solving skills and customer satisfaction by promptly addressing inquiries and resolving issues.

Molecular Biology Intern
4/1/2016 - 2/28/2017

Developed proficiency in diagnosing genetic and viral diseases, utilizing advanced molecular biology techniques. Contributed to the development and implementation of quality tests for accredited laboratories, ensuring accuracy and compliance with industry standards. Employed cutting-edge diagnostic tools and methodologies, enhancing laboratory efficiency and reliability.

Scholarship Holder
10/1/2015 - 3/31/2016

Served as a scholarship holder of Scientific Initiation at the Immunology Laboratory, contributing to the Research Project Effects of Osmotic Shock on the Macrophage Immune Response. Demonstrated expertise in conducting studies involving advanced cell culture methods, molecular biology techniques, biochemistry assays, and histological analyses. Developed a solid foundation in immunological research methodologies and data interpretation.

Archive Assistant
11/1/2014 - 12/31/2016

Acquired expertise in metadata entry and digital file management. Executed file transfers between systems while efficiently converting files to support easier handling and accessibility. Managed and maintained a comprehensive virtual library, ensuring optimal organization and retrieval processes for the institution.

Receptive Attendant
9/1/2012 - 11/30/2013

Served as a call center service attendant for a telecommunications provider, excelling in recording and managing customer information. Demonstrated expertise in resolving customer inquiries and issues efficiently. Showcased ability to update and create customer registrations accurately. Excelled in handling collections, conducting negotiations, and driving sales. Developed strong customer service skills and employed various CRM tools and software to enhance service delivery. Actively contributed to process improvements and collaborated with team members to meet performance targets.

Information Engineering at Federal University of ABC - UFABC
2018 - 2023

Analysis and Development of Systems at College of the Americas
2021 - 2023

Creativity Bootcamp at LinkedIn
9/1/2020

Design Thinking: Prototyping at LinkedIn
9/1/2020

Design Thinking: Understanding the Process at LinkedIn
9/1/2020

Creativity: Generate Ideas in Greater Quantity and Quality at LinkedIn
9/1/2020

Design Thinking: Implementing the Process at LinkedIn
9/1/2020

Building Accountability into Your Culture at LinkedIn
8/1/2020

Salesforce: Custom Reports at LinkedIn
4/1/2020

Salesforce: Einstein Analytics at LinkedIn
4/1/2020

Salesforce Lightning Essentials: First Look at LinkedIn
4/1/2020