Luís F.Back-end and Systems Engineer
Skills
Presently serving as a Transport Analyst with a focus on data analysis, leveraging expertise in the data domain. Previously held a position as a Planning Analyst at a major insurance company's contact center, where skills in development and data analysis were utilized, particularly in SQL, SSIS, Power BI, Tableau, VBA, VB, C#, and Python.
Transport Analyst (Data Analyst)
7/1/2023 - Present
Developed proficiency in creating dashboards and reports. Executed ETL processes, primarily involving the extraction of data from third-party systems such as SoftLog APIs, CheckList Fácil, IBM Maximo, and VELOE, followed by the transformation and integration of this data with internal systems. Demonstrated expertise in data analysis to generate actionable insights.Trafic Analyst (Contact Center Planning Analyst)
12/1/2018 - 9/1/2022
Configured various company systems, ensuring seamless integration and functionality. Developed Entity Frameworks (EFs) to implement new system functionalities efficiently. Monitored key performance indicators (KPIs) in real-time to enhance operational oversight. Created auxiliary systems and spreadsheets to support the required activities in the area. Developed complex SQL queries for database querying and management. Designed and maintained Jobs and Data Transformation Services (DTS) to handle and manipulate data within the company's database systems.Trafic Analyst (Contact Center Planning Analyst)
6/1/2016 - 12/1/2018
Configured company systems and developed Enterprise Features (EFs) to implement new functionalities. Monitored operational Key Performance Indicators (KPIs) in real-time. Created auxiliary systems and spreadsheets to support departmental activities. Developed complex SQL queries for database interactions, and created Jobs and Data Transformation Services (DTS) for efficient data handling.Administrative Assistant
9/1/2014 - 5/1/2016
Crafted detailed worksheets to monitor departmental activities, leading to more streamlined oversight. Automated data extraction processes from company systems to analyze employee performance, utilizing SQL and VBA for efficiency gains. Developed comprehensive Key Performance Indicators (KPIs) to effectively manage and enhance employee performance within the team.CallCenter Inbound Attendant
5/1/2012 - 8/1/2014
Developed proficiency in handling customer inquiries, complaints, and service cancellations for an automotive insurance product. Demonstrated expertise in managing complex customer interactions and resolving issues efficiently. Utilized advanced customer relationship management (CRM) systems to document, track, and follow up on customer cases. Enhanced communication skills through regular interactions with clients, ensuring clear and precise information dissemination. Employed problem-solving techniques to address and resolve complaints, improving customer satisfaction ratings. Acquired in-depth knowledge of car insurance policies and procedures, which enabled accurate and timely responses to customer queries and requests. Additionally, refined the ability to work in a fast-paced environment, balancing multiple tasks while maintaining a high standard of service.
Analysis and Development of Systems at University of Franca (UNIFRAN)
2022 - 2023Software Engineering with Agile Methods at Cruzeiro do Sul University
2023 - 2024
Business Intelligence and Data Warehouse Training with SQL Server and Power BI at Alura
2/1/2023Operational Planning in Contact Centers - Sizing and Metrics - Practical Module at TRD Trabalho Desenvolvimento e Tecnologia Ltda EPP
3/1/2022Working with Reference and Value Types in C# at Digital Innovation One Inc.
2/1/2022First Steps to Web Development at Digital Innovation One Inc.
2/1/2022Introduction to the .NET Ecosystem and Documentation at Digital Innovation One Inc.
2/1/2022Introduction to Data Engineering on Azure at Digital Innovation One Inc.
2/1/2022Continuous Integration (CI) and Continuous Delivery (CD) with .NET at Digital Innovation One Inc.
2/1/2022Configuration and Deployment in Microsoft Azure Cloud at Digital Innovation One Inc.
2/1/2022Bootcamp LocalizaLabs .NET Developer #2 at Digital Innovation One Inc.
2/1/2022SQL Server: Relational databases best practices at Digital Innovation One Inc.
1/1/2022SQL SERVER - Creating your first queries at Digital Innovation One Inc.
1/1/2022Agile projects with SCRUM at Digital Innovation One Inc.
1/1/2022Object Oriented Programming with C# at Digital Innovation One Inc.
1/1/2022First steps with .NET at Digital Innovation One Inc.
1/1/2022First Steps to Begin Programming at Digital Innovation One Inc.
1/1/2022Positioning elements with Flexbox in CSS at Digital Innovation One Inc.
1/1/2022Computational Thinking at Digital Innovation One Inc.
1/1/2022Data base modeling in practice with SQL SERVER at Digital Innovation One Inc.
1/1/2022Essential Programming Logic at Digital Innovation One Inc.
1/1/2022Introduction to PHP at Digital Innovation One Inc.
1/1/2022Introduction to Git and Github at Digital Innovation One Inc.
1/1/2022Introduction to C# and .NET at Digital Innovation One Inc.
1/1/2022Microservices Introduction with .NET at Digital Innovation One Inc.
1/1/2022Introduction of websites creation with HTML5 and CSS3 at Digital Innovation One Inc.
1/1/2022Design Patterns Introduction with .NET at Digital Innovation One Inc.
1/1/2022Introduction to APIs and HTTP methods at Digital Innovation One Inc.
1/1/2022IDE Installation and Configuration (Visual Studio) at Digital Innovation One Inc.
1/1/2022IDE Installation and Configuration (Visual Studio Code) at Digital Innovation One Inc.
1/1/2022LINQ and Collection Fundamentals with .NET at Digital Innovation One Inc.
1/1/2022Constructors, Properties, Delegates and Events in .NET at Digital Innovation One Inc.
1/1/2022Learn what Data Structure and Algorithms are at Digital Innovation One Inc.
1/1/2022Certificate of Scientific Initiation with CNPq scholarship at Universidade de São Paulo
8/1/2021Python & MySQL at Udemy
5/1/2021Data Base Introduction with MySQL at Udemy
5/1/2021CodeIgniter: Creating Professional Websites with PHP at Udemy
4/1/2021Web Design: Build websites with PHP, HTML, CSS and JavaScript at Udemy
9/1/2020Web Development with PHP and MySQL at Udemy
9/1/2020
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