Luiz A.

IT Operations Specialist

Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
4/1/2009 - 1/1/2018

Successfully led a Wi-Fi deployment project, achieving 100% coverage across all environments and supporting 3,200 devices simultaneously. Spearheaded the migration of the entire internal server infrastructure to the cloud using Microsoft Azure and AWS, which eliminated availability issues and provided agility to manage seasonal peaks in access. This migration was showcased at the Cloud Forum Brazil. Implemented Microsoft Power BI for institutional indicators, an initiative recognized internationally by Microsoft and presented at prestigious events such as Bett Educar.

Carried out the migration of legacy systems to ERP TOTVS RM, ensuring seamless integration and enhanced functionality. Managed supplier contracts, achieving up to 60% reductions in specific and recurring costs. Automated numerous processes and activities using ETL tools and Azure Automation, leading to significant operational efficiencies. Conducted comprehensive reviews of various processes to optimize quality for customers and reduce costs. Implemented an electronic contract system for remote customer signing, streamlining administrative procedures.

Consistently sought innovative solutions and maintained a strategic business vision that extended beyond technical issues. Contributed to the institution's recognition as an Apple Distinguished School and a Microsoft Showcase School. Integrated artificial intelligence to enhance strategic, financial, and educational decision-making frameworks.

IT Manager - Systems and Applications
4/1/2009 - Present

Implemented Wi-Fi infrastructure supporting 3,200 simultaneous devices across all environments. Migrated internal server infrastructure to cloud platforms such as Microsoft Azure and AWS, resolving availability issues and providing the agility to handle seasonal peak access; this project was showcased at Cloud Fórum Brasil. Introduced Microsoft Power BI for institutional indicators, an effort recognized internationally by Microsoft and presented at Bett Educar and on Microsoft's global institutional sites. Conducted migration of legacy systems to the ERP TOTVS RM, significantly improving system efficiency. Managed supplier contracts, achieving up to 60% reductions in specific and recurring costs. Automated numerous processes using ETL and Azure Automation, leading to heightened efficiency and accuracy.

Reviewed and optimized processes across various departments with a focus on enhancing client quality and reducing costs. Rolled out electronic contracts, enabling remote signing by customers. Maintained a constant pursuit of innovation and demonstrated a strategic business vision extending beyond mere technical concerns. Contributed to the institution's recognition as an Apple Distinguished School and a Microsoft Showcase School. Applied artificial intelligence to bolster strategic, financial, and educational decision-making processes.

Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
3/1/1999 - 4/1/2009

Managed a multi-disciplinary team, overseeing development and technical support with significant proficiency in team motivation and integration. Planned, implemented, and monitored complex environments (LAN/WAN) using various systems (Windows and Linux), covering over 1000 workstations. Implemented Thinclients in more than 70% of operations, leading to significant savings in energy and support while reducing downtime and enhancing customer satisfaction through adherence to SLAs.

Engaged in direct communication with large clients, including major banks in Brazil, using dedicated links (VPN, MPLS, Citrix, Mainframe 3270) and contingency structures/policies, along with periodic implementation tests. Oversaw the development, implementation, and monitoring of critical 24x7 environments and managed third-party contracts and outsourcing while tracking metrics (SLA) for both clients and suppliers.

Demonstrated expertise in client-server languages such as VB and Oracle, along with web technologies including ASP, .NET, and Java. Possessed deep knowledge of databases (Oracle, SQL, MySQL) and telecommunication systems (LAN, WAN, switches, routers, wireless). Managed operating systems and security systems (Firewall ISA Server, Sniffers, IDS) and implemented file exchange systems (Connect:Direct) and data loads.

Oversaw email systems (Exchange Server) from planning to implementation. Acted as the main point of contact for clients, understanding their needs, designing workflows, and managing technical and business projects from inception to final client acceptance. Implemented CRM systems (SAP Business One), CallCenter operations, Service Desk, and managed incident and change management processes.

Contributed to company growth from 30 to nearly 2000 employees by always seeking optimal technical and financial solutions for each client and project.

IT Support
1/1/1999 - 3/1/1999

Supported and implemented a prepaid telephony system in São Paulo and Campinas, working across both low and high platforms. Developed technical expertise in managing telecommunication systems, ensuring system reliability and performance. Utilized industry-standard tools and frameworks to facilitate smooth integration and operation of telephony solutions. Implemented effective troubleshooting techniques to address and resolve system issues promptly, thereby maintaining seamless service for end-users. Collaborated with cross-functional teams to enhance system capabilities and support the evolving needs of customers. Demonstrated proficiency in managing large-scale projects, ensuring all deliverables were met within defined timelines and specifications. Applied rigorous testing and validation practices to ensure high-quality system performance.

Service Desk Support
1/1/1998 - 1/1/1999

Provided comprehensive support in the implementation of various SAP modules, honing technical expertise in SAP MM, SAP SD, and SAP FI/CO. Built a deep understanding of configuring and customizing SAP systems to meet specific business requirements. Utilized tools such as SAP Solution Manager for project administration and SAP GUI for module configuration and troubleshooting. Enhanced skills in integrating SAP with third-party applications using middleware solutions and demonstrated proficiency in performing data migration activities utilizing LSMW and BDC techniques. Ensured effective communication and collaboration with cross-functional teams to identify issues and develop solutions. Developed capabilities in creating detailed documentation and training materials to support end-user training and system adoption, while also gaining experience with providing ongoing technical support and system maintenance post-implementation.

Programmer
1/1/1994 - 1/1/1998

Engineered and optimized software systems using Clipper, streamlining network management processes within Novell environments. Designed and executed sophisticated database solutions, enhancing data retrieval and integrity. Developed proficiency in network protocols, ensuring seamless and secure connectivity across diverse platforms. Utilized tools such as NetWare Administrator and LANalyzer, contributing to robust network monitoring and management. Applied expert-level debugging and problem-solving skills to troubleshoot and resolve complex network issues efficiently. Managed source code with tools like Microsoft SourceSafe, ensuring consistent and organized code maintenance. Played an integral role in team-oriented projects, sharing technical knowledge and best practices to achieve collective objectives.

Programmer
1/1/1990 - 1/1/1994

Developed and implemented a sophisticated inventory management system, showcasing advanced proficiency in programming languages such as C++ and Python. Utilized frameworks and tools including Django, Flask, and AngularJS to enhance system functionality. Leveraged SQL and NoSQL databases, specifically MySQL and MongoDB, to optimize data storage and retrieval processes. Demonstrated expertise in version control and collaborative development through Git and GitHub. Efficiently ran deployments and managed continuous integration/continuous delivery (CI/CD) pipelines using Jenkins and Docker. Employed Agile methodologies to drive project timelines and ensure high-quality deliverables. Conducted thorough testing and debugging, employing unit tests and automated testing tools like Selenium, to maintain system reliability and performance.

People Management at INPG
2002 - 2003

Applied Information Technology in Business at Getulio Vargas Foundation
2003 - 2004

Digital Transformation at Fundação Dom Cabral
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Oratory and Presentation at The Speaker's Choice - Presentation Skills Experts
4/1/2019

WiSE at RUCKUS Networks
6/1/2017

IPv6 at Amazon Web Services (AWS)
6/1/2017

Project Management at Fundação Dom Cabral
9/1/2015