Marcio J.
DevOps Engineer

Skills

Kubernetes

Python

Amazon Aws

Docker Cloud

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Bio

Technical Support Specialist with three years of experience in providing support for desktop and web applications across multiple scenarios, with extensive involvement in both Linux and Windows operating systems as well as MySQL and SQL Server databases. Currently functioning as a Site Reliability Engineer (SRE), contributing to a diverse technological landscape that encompasses expertise in Terraform, Docker, Docker Swarm, AWS (EC2, ECS, S3, IAM, Route53, VPC), Jenkins, Kubernetes, Python, NewRelic, SaltStack, and Ansible.

Site Reliability Engineer
5/1/2022 - Present

Provided support in a shared Reliability Engineering team, handling migration of legacy machines between private clouds, and automating deployment using Terraform and Salt Stack for package installation and routine creation. Crafted dashboards for data visualization in NewRelic, made corrections and improvements in the Autocert product with Python adhering to Saga Software standards, and developed new endpoints in the API for DNS Traffic Control at Infoblox. Enhanced a custom Terraform provider for DNS Traffic Control manipulation and addressed on-call demands involving migration of organizations from machines registered in Suse Manager, issuance of SSL certificates through Autocert, and creation of DNS records in Infoblox.

Contributed for 3 months in the Cloud Governance team by addressing on-call demands, creating routes and network access control lists (NACLs) between AWS accounts, and defining and documenting cloud-related policies and procedures. Automated processes and exported account information in AWS Organizations using the AWS SDK for Python (Boto3).
Site Reliability Engineer
10/1/2021 - 5/1/2022

Administered and continuously enhanced company-developed applications. Conducted successful migration of legacy project pipelines from Jenkins on-premise to Jenkins on AWS. Adapted pipelines to follow best CI/CD practices and automated deployment processes. Improved Docker Swarm clusters by enhancing monitoring capabilities and configured auto-scaling for EC2 instances in these clusters. Actively responded to incidents and performed log and metric analysis using CloudWatch, NewRelic, and Grafana. Managed users across various platforms including Jira, NewRelic, AWS, Bitbucket, Jenkins, and Postgres. Provided support to development teams by conducting analyses and troubleshooting issues.
Support Analyst
1/1/2020 - 10/1/2021

Provided service to franchises and licensees using the Kiper solution through multiple channels including telephone, chat, and tickets on Movidesk. Developed expertise in supporting a solution that includes hardware components such as intercoms, CPUs, QR code readers, and vehicle controllers, as well as a voice server powered by Asterisk, and systems operating on both Linux and Windows.

Key responsibilities included troubleshooting hardware devices related to electricity and networks, performing system database interventions to implement palliative solutions prior to version releases, and analyzing Asterisk logs for telephony-related troubleshooting.

Analysis and Development of Systems at Estacio de Sá
2019 - 2021
Maintenance and Support in Computing at SENAI (National Service for Industrial Training)
2017 - 2018
Devops at Anhanguera
2023 - 2023