Mary E.
Product Manager

Skills

Sql

Trello

Jira

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Bio

Specialist in Agile frameworks with over six years of experience as an Agile Coach, Scrum Master, and Product Owner in retail and financial sectors. Adept at managing agile transformations, transitioning from waterfall models to agile frameworks, and fostering an agile mindset through team coaching. Proficient in working with the Spotify model, including Tribes, Squads, Chapters, and Guilds. Responsibilities as a Product Owner have included operational areas such as Business Intelligence, Information Security, Audit, and Command Center. Skilled in using JIRA for various tasks such as creating themes, epics, and user stories, initiating sprints, monitoring burndown charts, developing performance control charts, and setting up dashboards and kanbans. Prior experience includes 15 years of managing infrastructure projects, teaching Linux and open-source solutions as a university professor, and serving as a Technical Support Manager.

Agile Coach
4/1/2020 - 4/1/2023

Developed expertise in acting as an Agile Coach within a major financial institution, ensuring adherence to Lean/Agile principles through the facilitation and sharing of knowledge regarding agile frameworks, roles and responsibilities, and Lean/Agile techniques. Facilitated and directed the execution of agile ceremonies and played a pivotal role in the formation of new squads. Utilized various performance indicators to monitor results, which assisted in the continuous improvement of team dynamics and productivity.
Senior Project Manager / Agile Master (Noorden Consultoria)
5/1/2019 - 3/1/2020

Specialized in implementation projects involving Cloud computing solutions (Openshift, Openstack, Openshift Container Storage) and Linux platforms (Red Hat Enterprise, Satellite) with management utilizing Ansible. Demonstrated expertise in planning, cost control, and monitoring the execution of multidisciplinary teams. Acted as a focal point for clients during status meetings and ceremonies, including reviews and retrospectives, ensuring seamless communication and project progress.
Agile Master
9/1/2018 - 5/1/2019

In the role of Agile Master during the agile transformation of the IT area, significant accomplishments included spearheading squads in the logistics area and ensuring seamless execution of ceremonies while addressing and resolving impediments. Collaborated with the Agile Coach to guide the adaptation of all professionals to the agile framework, providing thorough explanations of agile concepts. Supported the Product Owner in converting the project portfolio into a well-organized and prioritized product backlog with ready-to-execute stories.
Project Manager / Product Owner / Scrum Master / Agile Coach
6/1/2014 - 11/1/2017

Served as a Senior Project Manager with a specialization in Infrastructure, successfully completing notable projects such as the update of the RIS environment on Iseries for logistics systems in Brazil and Mexico, the implementation of a centralized credit environment, a video conferencing system, and the internalization of institutional sites using Amazon Web Services. Functioned as a Scrum Master and Agile Coach, effectively integrating Agile Methodology within infrastructure and business intelligence teams. Held the role of Product Owner in crucial domains, including Information Security, Access Management, IT Services, and Command Center. Contributed expertise while working within the Project Management Office (PMO), leading Scrum of Scrum ceremonies to ensure cohesive and efficient project execution.
Coordinator of the Report Factory / CRM Project Manager
11/1/2011 - 6/1/2014

In the role of coordinator for the C&A report factory, managed responsibilities including quality assurance, response time optimization, and task prioritization, primarily serving regulatory and financial clients. As a Project Manager in the CRM area, spearheaded various projects such as Digital Service, Aggregators, and Geomarketing. Developed technical proficiency in project management methodologies, leveraging tools and frameworks essential for client relationship management and data-centric project execution. Demonstrated expertise in coordinating cross-functional teams, ensuring the timely and accurate delivery of high-priority reports and CRM initiatives.
Senior Project Manager - EMC Proven Professional
9/1/2009 - 9/1/2011

Acted as a project manager in the infrastructure domain with a strong emphasis on storage solutions, including DAS, NAS, and SAN, data migration, and backup procedures. Developed comprehensive expertise in coordinating large-scale infrastructure projects, ensuring seamless data migration and backup strategies. Utilized industry-standard tools and frameworks to optimize storage solutions tailored to the specific needs of various sectors. Ensured project deliverables were met on time and within budget, while maintaining robust communication channels with stakeholders.
Senior Project Manager
4/1/2008 - 10/1/2009

Mastered infrastructure and development with a concentration on Java, handling projects that required implementing cluster solutions and deploying mission-critical servers. Demonstrated expertise in managing large-scale projects, ensuring their seamless execution from conception through deployment. Utilized advanced knowledge in Java to foster robust solution architecture, optimizing system performance and availability. Engaged in rigorous capacity planning and performance tuning to meet the demands of high-availability environments. Conducted comprehensive risk assessments and implemented strategies to mitigate potential issues, ensuring resilience and reliability. Collaborated with cross-functional teams to integrate complex systems, stakeholder communications, and project alignment. Maintained strong organizational compliance and adherence to project timelines and budgets, driving the successful delivery of critical infrastructure projects.
Project Manager - UNIX/LINUX Specialist - Team Leader
5/1/2004 - 12/1/2007

Served as the Team Leader and Project Manager for the IT Improvements Project, cultivating a strong proficiency in project management methodologies and leadership. Led a team by utilizing advanced technical expertise in SQL, Java, and RESTful APIs. Leveraged Agile and Scrum frameworks to ensure efficient project execution and timely delivery. Demonstrated skills in system analysis and optimization, focusing on enhancing the performance and scalability of critical IT infrastructure. Utilized tools such as JIRA for project tracking, Confluence for documentation, and Git for version control. Oversaw collaborative development and maintenance efforts while driving continuous improvement and adherence to best practices. Fostered team growth through mentorship and meticulous performance reviews, further amplifying the productivity and technical capabilities of the team.
Partner-Director
10/1/2003 - 4/1/2004

Founded and led a company specializing in Open Source and Linux solutions. Focused on delivering high-quality integration services by leveraging in-depth expertise in various open-source technologies. Developed proficiency in configuring, managing, and troubleshooting Linux-based systems. Implemented a range of open-source tools and software solutions to meet diverse client needs. Successfully migrated several enterprise-level systems to open-source platforms, ensuring improved efficiency and reduced costs. Demonstrated strong skills in scripting languages such as Bash and Python. Utilized version control systems like Git for collaborative development and code maintenance. Initiated the deployment and optimization of containerization technologies including Docker and Kubernetes. Prioritized security and stability by implementing best practices in system administration and network management. Proved ability to adapt to rapidly changing technology landscapes and client requirements, consistently delivering tailored Linux solutions.
Technical Support Manager
1/1/2000 - 9/1/2003

Led the post-sale support operations at the SP Branch, ensuring high-quality service and efficient response times for end customers. Oversaw both the pre-sale support and training areas. Demonstrated expertise in process improvement, recruitment, and selection. Achieved significant improvements in customer satisfaction through diligent focus on service quality and timely issue resolution.
Technical Manager / Unix Senior Analyst
1/1/1992 - 1/1/2000

Responsible for the customer support area. Developed and honed expertise in Unix System V, demonstrating advanced troubleshooting and problem-solving skills. Successfully managed technical support tasks, ensuring optimal system performance and reliability. Utilized extensive knowledge in scripting languages and system management tools to efficiently resolve issues and improve system operations. Consistently provided high-level support and guidance to customers, assisting them through complex technical challenges and ensuring a high level of customer satisfaction.
Technical Support Analyst
1/1/1989 - 1/1/1992

Gained expertise as a Technical Support Analyst by mastering the installation and configuration of local networks, specifically Novell, TCP/IP, and NetBIOS. Developed strong troubleshooting skills and resolved complex network issues to ensure smooth and efficient network operations. Demonstrated a thorough understanding of network protocols and configurations, enhancing system performance and reliability.