Mayara D.Scrum Master
Skills
Product Owner with an analytical profile dedicated to problem-solving, emphasizing technology, agility, process optimization, digital products, and data. Demonstrates strong capabilities in group activities, resilience, a systemic view, and precision in task execution. Committed to fostering an inspiring culture with a people-first mentality, competencies include Scrum, Kanban, Lean methodologies, and expertise in tools such as Jira and Confluence. Additional skills encompass UX/UI Design Thinking, Business Process Management (BPM), and storytelling.
Agile Coach
11/1/2022 - Present
Developed proficiency in agile methodologies, ensuring the Solar+ app development squad fully utilized appropriate practices and methods. Led key ceremonies and promoted team autonomy and productivity evolution by leveraging data and metrics such as lead time, cycle time, velocity, and throughput. Demonstrated expertise in removing impediments and facilitating communication across teams to enhance workflow efficiency. Spearheaded the agile mindset change within business areas by conducting conversations, internal workshops, meetings, and training sessions.Product Owner
7/1/2022 - 11/1/2022
Developed activities focused on requirement gathering and backlog prioritization with the client for the KD Minha Oficina project. Facilitated the creation of user stories and provided ongoing support to the development team regarding their deliveries. Defined the product backlog, epics, and acceptance criteria to ensure the project's alignment with client expectations and deliverables.Agile Master
4/1/2022 - 7/1/2022
Engaged in comprehensive requirements gathering, creation of User Stories, epics, and functional documents, as well as conducting thorough usability testing. Demonstrated proficiency in User Experience (UX) principles and methodologies. Utilized agile methodologies including Scrum and Kanban to ensure efficient project management. Employed tools such as JIRA and Confluence for task tracking and documentation purposes.Agile Trainee
11/1/2021 - 4/1/2022
Conducted requirement gathering and created comprehensive user stories, epics, and related documentation. Led the execution of agile ceremonies including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Developed expertise in agile methodologies, proficiently using Scrum for project management. Utilized JIRA and Confluence extensively for task tracking, documentation, and collaboration.Business Analyst
12/1/2020 - 11/1/2021
Engaged in requirement gathering, creation of user stories, epics, and detailed documentation for various projects. Conducted extensive API and usability testing. Developed proficiency in agile methodologies, leveraging tools such as Postman API, and demonstrated expertise in Scrum, JIRA, Confluence, and Kanban frameworks.Senior Systems and Processes Analyst
5/1/2019 - 11/1/2020
Developed proficiency in supporting and improving Microsoft 365 for various clients. Implemented Business Process Model and Notations (BPMNs) for both external clients and internal projects, along with customization of workflows in Microsoft SharePoint. Managed and monitored planned changes (GMUDs) efficiently. Delivered responsive service addressing issues, maintenance, and usability concerns for clients.Systems and Processes Analyst - Intermediate
8/1/2018 - 5/1/2019
Collaborated with the Digital Transformation team to support and customize key platforms for various clients. Developed proficiency in Microsoft 365 and Salesforce, particularly for clients implementing digital solutions like Lojas Colombo and Renner. Demonstrated expertise in deploying and managing Microsoft 365 tools and solutions, assisting Tigre S.A. with Salesforce customization and support.Junior Systems and Processes Analyst
8/1/2017 - 8/1/2018
Enhanced and supported internal systems by developing technical proficiency in Python, Django, and Flask. Extensive experience with JavaScript frameworks such as AngularJS and React. Demonstrated expertise in database management using MySQL and SQLite. Utilized Docker for containerization and Jenkins for continuous integration/continuous deployment (CI/CD) pipelines. Ensured efficient code maintenance and collaboration through the use of Git and Bitbucket. Adept at debugging and optimizing system performance, while also implementing security best practices to safeguard sensitive data. Provided thorough documentation and training to ensure ongoing support and knowledge transfer within the technical team.Level 1 Support Technician
12/1/2016 - 7/1/2017
Developed proficiency in troubleshooting and resolving technical issues in a fast-paced customer service environment. Utilized help desk software and ticketing systems to manage, prioritize, and track support requests efficiently. Demonstrated expertise in hardware and software troubleshooting, including operating systems, networking issues, and proprietary applications. Achieved high customer satisfaction through effective communication and problem-solving skills. Coordinated with technical teams for escalation and resolution of complex issues. Implemented process improvements to enhance service delivery and reduce response times. Ensured collaborative incident tracking and knowledge sharing using platforms such as Jira and Confluence.
Integrated High School with Technical Degree in Computer Science at Federal Institute of Education, Science and Technology
2012 - 2016Information Systems at Estácio de Sá University
2022 - 2026
Scrum Foundation Professional Certification - SFPC at Certiprof Internacional
2/1/2024Lean Six Sigma White Belt at Cerfiprof Internacional
2/1/2024Scrum Basics at Agile Education
1/1/2024Professional Scrum Master I at Scrum.org
4/1/2022Exam 716: Microsoft Dynamics 365 Customization and Configuration at Microsoft
5/1/2020Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
12/1/2018Computer Technician at Instituto Federal de Educação, Ciência e Tecnologia de Charqueadas
1/1/2016
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