Michel M.

Project Manager

Project Manager and Senior Business Analyst (Salesforce)
1/1/2022 - Present

Designed and implemented improvements, supported, and managed Salesforce CPQ and Field Services projects. Successfully coordinated a development team, increasing productivity by 300% within the first 90 days through the implementation of agile methods such as Kanban and Scrum, the creation of performance indicators, and efficient management of support services and incidents. Played an active role in backlog management with clients. Contributed to the construction of various commercial proposals alongside the pre-sales team, facilitating the expansion of a Salesforce-based system from Brazil to the broader Latin America region, resizing existing support teams, and analyzing demands from new clients. Handled the configuration of Salesforce orgs by updating pricing rules for quotes in CPQ, revising product prices and general registration data, managing users, and providing incident support. Led the implementation of CPQ, S-Docs, and Field Service. Acted as the primary interface between business areas, stakeholders, and the technical team, meticulously developing functional software specifications and delivering biweekly executive reports to stakeholders.

Project and Support Coordinator
6/1/2020 - 12/1/2021

Managed support and development teams in delivering services to a brokerage platform. Coordinated the sustenance team, actively participating in war rooms and change committees, and overseeing incident management. Led the squad responsible for developing enhancements in the Back Office of a major financial platform. Directed the “Projects and Improvements” squad, focusing on designing and developing safer, more robust, and efficient solutions, including the migration from a monolithic architecture to microservices.

Senior Systems Analyst
12/1/2018 - 6/1/2020

Developed and deployed a payment platform for a major fuel distribution network, focusing on technical and functional analysis within a fleet management system integrated with a payment solution. Executed documentation, design, and testing of mobile applications as well as B2C, B2B, Back Office, and POS portals. Edited and reviewed documentation for product certification at the payment regulatory agency. Implemented best practices on the AWS platform, achieving a 30% reduction in infrastructure costs during the development and certification phases.

Facilitated interface and coordination between technical and business teams, including software factory and infrastructure teams from various countries, and information security teams. Led technical activities with POS providers, acquired network and infrastructure services, and coordinated with technical teams to ensure seamless integration. Prepared weekly reports for the client and Global Director of Fleet Products.

Created a roadmap for a corporate card product by spearheading analysis between system supplier partners and the technical team. Conducted technical and functional analysis of integrations, utilizing tools like Balsamiq for prototyping and Swagger. Employed lean inception methodologies and developed user stories to guide the project development.

Senior Support Analyst and Senior Project Analyst
3/1/2018 - 12/1/2018

As a Senior Project Analyst, coordinated and mediated between technical and business teams to ensure project alignment. Validated technical and functional specifications to maintain project accuracy and scope. Managed release cycles to ensure timely and efficient deployment of project deliverables.

Previously served as a Senior Support Analyst until July 2018, utilizing ITIL methodology to manage incidents and problems related to the e-Cargo Transportation Management System. Provided 1st and 2nd level support for e-Cargo, effectively addressing and resolving technical issues to support operational continuity.

Senior Business Analyst
5/1/2017 - 2/1/2018

Performed functional and technical analysis for the migration of a consortium management system to the Newcon System. Conducted comprehensive process analysis to ensure solution adherence. Designed customizations within the Newcon System to align with client requirements. Facilitated effective communication and mediation between technical supplier teams and business teams.

Senior Systems Analyst
2/1/2009 - 4/1/2017

Conducted functional and technical analysis and development of zero base corporate budgeting systems. Reduced helpdesk call response time through the creation of customized and automated processes in Python. Analyzed processes to identify and implement improvements in solutions. Developed and maintained software applications using VB6, C#, ASP.Net, SQL Server, and Oracle.

Senior Database Analyst
5/1/2004 - 1/1/2009

Maintained a comprehensive database of auto parts utilized by insurance companies and repair shops across over 50 countries for car claims. Created and monitored productivity and quality indicators to ensure optimal performance. Gained extensive experience in serving international customers, enhancing customer service skills in a global context. Acted as the department representative in the company's internal quality group, contributing to continuous improvement initiatives and ensuring adherence to quality standards. Developed technical expertise in database management and quality assurance processes.

Mathematics at Paulista University
2014 - 2016

Project Management at Estácio University
2016 - 2018

Computer Science at State Technical School Professor Basílides de Godoy
2003 - 2004

Database Technology at Paulista Module College
2005 - 2006