Monica C.Full-stack Product Engineer
Skills
A Back-end Developer with academic qualifications in Information Systems and Mathematics, and additional training from DesProgram, Reprograma, and DigitalHouse. Professional experience encompasses teaching programming and active involvement in numerous IT communities as both participant and speaker. Aspires to a developer role in an organization that provides opportunities to master new technologies, undertake innovative and challenging projects, and advance personal capabilities while contributing to team success.
Developer
1/1/2022 - 10/1/2023
Specialized as a Back-end API Developer with expertise in Node.js, employing microservices architecture to ensure scalability and maintainability. Leveraged Hexagonal, Onion, and Domain-Driven Design (DDD) frameworks to create robust and modular code structure. Prioritized code quality and integrity using SonarQube for continuous inspection and code analysis. Proficient in implementing comprehensive software testing strategies to mitigate defects and enhance application reliability.Software Engineer
4/1/2021 - 1/1/2022
Developed proficiency in PHP and Drupal for the development of web applications while maintaining a strong focus on web accessibility. Participated in all phases of the software development lifecycle, from requirements gathering and planning to deployment and maintenance. Gained extensive experience in creating custom Drupal modules and themes to enhance functionality and user experience. Utilized tools such as Git for version control, Jenkins for continuous integration and deployment, and Docker for containerization to ensure seamless development and delivery. Ensured web applications complied with WCAG (Web Content Accessibility Guidelines) standards to provide accessible experiences for all users.FullStack PHP Developer
9/1/2020 - 3/1/2021
Developed advanced technical expertise in PHP and the Laravel framework, with a strong focus on building and maintaining robust web applications. Played a crucial role in designing, implementing, and optimizing RESTful APIs to ensure seamless communication between different system components. Utilized MySQL for database management and crafting complex queries to support data-driven functionalities. Demonstrated proficiency in integrating third-party services and APIs to enhance application capabilities. Applied version control best practices using Git to manage code repositories and facilitate collaborative development efforts. Leveraged automated testing frameworks to ensure code quality and reliability. Employed debugging and performance optimization techniques to improve application speed and efficiency. Implemented security best practices to protect web applications from common vulnerabilities. Participated actively in code reviews and provided constructive feedback to peers to maintain high coding standards.BI Consultant and FullStack Web Developer
2/2/2019 - 8/2/2020
Accumulated expertise in monitoring customer quality and enhancing performance by conducting satisfaction surveys on the customer journey and providing technical support for Speech Analytics platform parametrization. Coordinated with international suppliers to configure and provision an automated environment for receiving and capturing audio and text recordings. Demonstrated technical proficiency in website development and maintenance, ensuring domain and hosting management for multiple platforms. Delivered MVP for an EAD platform, incorporating lectures and webinars for brand promotion. Managed partner and news platforms while making necessary website adjustments for various brands, showcasing skills in content management and technical support.Real Time Analyst
5/2/2012 - 6/2/2017
Successfully managed the monitoring of Changes, Incident, Problem, and Crisis Management from detection to resolution, ensuring escalations for service restoration in accordance with SLA and ITIL standards. Achieved expertise in accessing, customizing, and updating Genesys tools. Proficient in the configuration and maintenance of telephony and PABX systems, particularly Avaya, alongside continuous monitoring of changes. Developed skills in generating and analyzing MIS and KPIs, as well as driving continuous improvement initiatives and process mapping.Planning Assistant in Customer Service
8/2/2005 - 10/2/2011
Progressed from Active Telemarketing Operator to Inbound Telemarketing Operator, handling products such as Banco Itaú – PIC and Sul América Capitalization – SAC. Advanced to the role of Traffic Monitor, supervising the real-time queue, Average Handling Time (AHT), service levels, and breaks for the Claro - Planning product. Responsibilities included maintenance and creation of access to service systems. Promoted to Planning Assistant in Service, updating reports and monitoring indicators through developed spreadsheets and macros for metrics like absenteeism, productivity, breaks, and adherence. Managed tasks such as dimensioning, weekend and break scheduling, and insertions of schedules, weekly rest days (DSR), and days off in the attendance system. Developed skills in data analysis, macro programming, and scheduling within the telecommunication and service planning sector.
Information Systems at Anhanguera Educational Center of São Paulo
2014 - 2017
How to Prepare Your Technology Projects for the LGPD (Brazil's General Data Protection Law) at Impulso
8/2/2020Trends Course: Building the Future by Observing the Present at AAA Inovação
6/2/2020Introduction to LGPD at HSBS
6/2/2020Challenges in IoT Application Development at dti Digital
5/2/2020HTML5 for People Who Know Nothing About HTML5 at Udemy
4/2/2020Dashboards, How to Evolve from Excel to PowerBI at Datab
3/2/2020Fullstack Web Development at Digital House
2/2/2020IoT: Learn to Create Your Project from Device to Cloud at Udemy
2/2/2020Introduction to IoT at Samsung Ocean
11/2/2019Scrum Foundations - Agile Project Management at Ka Solution
3/2/2019Fullstack Development at {reprograma}
12/2/2018Java Academy 2018 - Web Edition at Softblue
11/2/2018CSS for Layouts: From Basic to Intermediate at Coletividad
9/2/2018Introduction to Python at PyLadies
8/2/2018Forensic Investigation in IoT at Daryus
7/2/2018Front-end Development at [des]programe
6/2/2018Introduction to Java at Stefanini
6/2/2018C# Programming at Fundação Bradesco
11/2/2015MS Excel at Fundação Bradesco
6/2/2015Complete SQL at Solftblue
6/2/2015Programming Logic at Softblue
5/2/2015Structured Systems Analysis at Fundação Bradesco
11/2/2014Data Modeling at Fundação Bradesco
9/2/2014ITIL Foundation Certificate in IT Service Management at peoplecert
7/2/2014
Monica is available for hire
Hire Monica C.
All Howdy Candidates are vetted for skills and english proficiency.
