Rafael G.Scrum Master
Skills
Experienced professional with comprehensive expertise in Administration, Project Development and Management, and Agile practices. Specializes in establishing client relationships and gathering requirements with stakeholders. Possesses vast experience in the Technology, Real Estate, Hospital Health Care, Advertising, and Startup sectors, both domestically and internationally. Demonstrates proficiency in project leadership, Agile transformations, and implementing Kanban and Scrum methodologies. Skilled in managing OKRs through event facilitation. Functions as a Business Partner, focusing on customer service processes, negotiations, and sales support, and is adept at crafting management reports, KPI dashboards, and metrics. Known for developing commercial strategies and conducting market analysis, including sales performance reviews leading to tangible outcomes. Capable of working in multicultural environments, with a strong ability to create reports and presentations in English. Excels at aligning customer needs with business models and managing accounts, including meeting facilitation and decision-making processes.
Agile Master
4/1/2022 - 11/1/2022
Experienced in Agile Transformation, specializing in the implementation of the Kanban method and Scrum framework. Conducted extensive workshops on Scrum and Kanban, providing comprehensive support for Project Managers (PMs) and Product Owners (POs). Delivered coaching sessions with various organizational tribes to ensure alignment and efficiency. Demonstrated proficiency in utilizing Objectives and Key Results (OKRs) for goal setting and performance measurement. Skilled in mapping Value Stream Mapping (VSM) flows to identify and optimize processes.Scrum Master / Agile Coach
2/1/2022 - 7/1/2022
Implemented Scrum methodology tailored to client’s initial scrumban framework. Conducted a thorough analysis of the existing process, leading to a comprehensive proposal to transition to a full Scrum model. Ran workshops and provided coaching sessions to facilitate the team's adoption of Scrum events and to clarify roles and responsibilities. Developed a strong understanding of metrics to track and measure the effectiveness of Scrum implementation.Scrum Master / Agile Coach
10/1/2021 - Present
Promoted the application of the Scrum Framework through teaching and mentoring, and implemented Kanban methodologies. Conducted agile workshops and supported teams and business areas in understanding project requirements. Facilitated agile ceremonies including Daily, Refinement, Planning, Review, and Retrospective meetings. Led and influenced agile transformation within the team and organization, and monitored Scrum/Kanban team metrics. Utilized OKR and Lean Inception techniques. Collaborated with Product Owners and Project Managers in managing, refining, and prioritizing the Product Backlog.Technical Owner / Business Analyst
2/1/2021 - 7/1/2021
Gained substantial experience in project management, demonstrating proficiency in activity management using JIRA. Effectively coordinated internal dealings involving different teams, ensuring seamless communication and collaboration. Specialized in requirements gathering and project understanding, facilitating the smooth transition from concept to execution. Actively participated in testing processes alongside the development team to ensure accuracy and functionality. Conducted thorough data verification to maintain data integrity. Regularly participated in sprint meetings and was responsible for maintaining the product backlog, ensuring it was up-to-date and accurately reflected project priorities.Business Analyst CRM
1/1/2018 - 2/1/2021
Gained expertise in CRM systems with a focus on project scope and requirements analysis. Regularly conducted and approved project assessments. Delivered monthly training sessions on CRM-related tools, and participated in weekly conferences with a global team, utilizing English for communication. Prepared and presented data analysis for the Latam region, and created KPIs for information control and performance demonstration. Held meetings with distributors and clients to ensure alignment and support. Provided specific assistance to the sales team to help achieve quarterly goals and develop their projects.Real Estate Analyst
11/1/2016 - 1/1/2018
Engaged in comprehensive market analysis focusing on regions including Paraguay, Uruguay, and Brazil. Developed Key Performance Indicators (KPIs) for effective information and results control. Prepared and delivered presentations to the global team on a monthly and quarterly basis. Facilitated meetings and presentations, ensuring seamless interface with strategic areas. Negotiated new contracts and managed renegotiations, identifying client needs and generating detailed reports for teams in London and Miami. Conducted calls and video conferences, utilized data analysis techniques, and maintained budget control.Project Manager
8/1/2010 - 4/1/2013
Managed projects closely with system users using Intersic, identifying needs and proposing tailored solutions. Participated directly in project execution, monitoring client activities to ensure alignment with objectives. Analyzed and developed contracts while acting as a liaison between various departments to facilitate seamless collaboration. Conducted thorough market analysis and engaged in client relationship management and negotiation. Prospected new business opportunities and developed commercial strategies based on detailed market studies. Performed administrative tasks, including the preparation of reports, spreadsheets, and key performance indicators (KPIs) to track and analyze performance metrics.Junior Administrative Assistant
5/1/2005 - 5/1/2007
Managed and maintained contracts while supporting the commercial area and directors. Built and nurtured relationships with large companies, negotiating terms and agreements effectively. Updated data in internal management systems consistently, ensuring accuracy and reliability. Utilized a CRM tool daily for optimal client relationship management. Gained experience in the insurance sector. Prepared and created detailed reports to inform decision-making and strategy development.
Administration at Paulista University
2008 - 2010Project Management at Ibmec
2018 - 2020English Language and Literature, General at Eden College
2012 - 2013
Professional Product Metrics Certified at AIB Institute
4/1/2023Kanban Systems Improvement (KSI / KMP - II) at Kanban University
2/1/2023Professional OKR COACH Certified | POCC at Agile Institute Brazil - AIB
12/1/2022Professional OKR COACH Certified | POCC at Agile Institute Brazil - AIB
12/1/2022Profession Lean Foundations Certified | PLFC at Agile Institute Brazil - AIB
11/1/2022Profession Lean Foundations Certified | PLFC at Agile Institute Brazil - AIB
11/1/2022Kanban System Design at Kanban University
11/1/2022Essential OKR Certification - Set Goals with OKRs at Feedz
7/1/2022Team Kanban Practitioner | TKP at Kanban University
7/1/2022Management 3.0 Fundamentals Online at Management 3.0
5/1/2022Certified Lean Inception Facilitator at Caroli.org
3/1/2022Discover SQL at LinkedIn
8/1/2021Scrum Master Training at MindMaster Treinamentos
4/1/2021Agile Management Fundamentals at LinkedIn
2/1/2021Agile Management at Work: How to Make Agile Meetings More Productive at LinkedIn
1/1/2021
Rafael is available for hire
Meet Rafael G.
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