Renata D.
Product Owner

Skills

Python

Renata is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Financial and Administrative Professional with over 18 years of experience in finance and administration, possessing extensive expertise in various domains including financial management, administrative oversight, human resources, and customer and supplier relations. Adept at product development and validation, risk management, and strategic planning, demonstrating strong leadership and project management abilities. Employs assertive communication, effective negotiation, teamwork, and analytical thinking skills to drive organizational success. With a passion for finance, software quality assurance, and travel photography, continues to seek new challenges and growth opportunities, remaining open to networking and professional connections.

BackOffice Analyst
9/1/2021 - 11/1/2023

Gained extensive experience in utilizing the Jira platform for backlog management and delivery monitoring, ensuring that goals were met, deadlines adhered to, and costs controlled. Managed customer relationships by creating user stories and BDDs, and overseeing backlog management, prioritization, validation, and tracking of deliveries. Collaborated effectively with experts, solution architects, functional leaders, suppliers, and technical teams to develop solutions tailored for both internal and external customers. Conducted detailed validation of system functionalities and product rules in preparation for production releases. Demonstrated proficiency in preparing comprehensive test documentation, generating evidence, and recording identified failures. Developed skills in identifying and efficiently resolving problems, ensuring robust post-deployment validation and monitoring to guarantee continuous system and product functionality. Managed administrative and operational routines including cash flow management, dealing with receipts and payments, handling collections, invoicing, and bank reconciliations.
Administrative Analyst - Tester
2/1/2019 - 8/1/2021

Developed expertise in creating and implementing manual test scenarios based on product specifications. Demonstrated skills in producing comprehensive test documentation and recording identified failures. Coordinated the test lifecycle for each release and conducted extensive regression testing. Contributed to the identification and monitoring of defects in collaboration with the team, showcasing strong problem-solving abilities. Conducted post-release and implementation testing, and specialized in overseeing homologation processes.
Administrative Analyst
12/1/2014 - 2/1/2019

Managed and facilitated the payment of commissions to correspondents, subcontractors, and partners, while supervising accounting accounts, including credited and debited values, and performing thorough accounting account reconciliations. Assisted the commercial area and other management teams, providing personalized and differentiated support, addressing queries, maintaining service quality, and ensuring compliance with internal standards and procedures.

Prepared detailed management reports and contributed to the definition of operational KPIs. Played a critical role in resolving complaints and demands through the SAC using Plusof and Orchestra systems. Gained significant experience in driving innovation projects and automating internal processes. Notable accomplishments include automating expense processes, creating performance indicators in Power BI, and preparing comprehensive reports for account reconciliations.
Process and Operational Services Assistant
7/1/2013 - 12/1/2014

Developed proficiency in administrative and operational procedures, including cash flow management, while gaining knowledge in accounting entries using SICOF. Provided support to the commercial area and other management sectors. Actively participated in managing complaints and requests from the Customer Service Department through the utilization of Plusoft and Orquestra systems.
Administrative Assistant
1/1/2010 - 8/1/2013

Demonstrated expertise in opening and maintaining records and pre-registrations for PJ accounts, ensuring compliance with regulatory standards. Proficient in evaluating societary documentation, including examining social contracts, statutes, minutes, entrepreneur applications, proof of address, billing, company balance sheets, and complete civil identification of the corporate board as per Banco Central regulations. Adept at entering system parameters in CONSIG, CRP01, CRP012, CEP03, CARD PLUS, and MCLIQ. Skilled in the analysis, implementation, and cancellation of invoices, along with calculating various taxes such as ICMS, ICMS ST, PIS, COFINS, CSSL, IRPJ, and withholdings. Delivered personalized and differentiated customer service by offering support, clarifying doubts, ensuring the company's quality standards, and adhering to internal norms and procedures.
Customer Solution Analyst
11/1/2001 - 4/1/2008

Managed customer support operations, specializing in incident verification and resolution when issues escalated beyond the capabilities of the customer service team. Ensured adherence to strict deadlines and compliance with predefined service level agreements while maintaining efficient and effective communication channels.

Bachelor's Degree in Business Management at Una University Center
2001 - 2003
Bachelor's Degree in Business Management at Postgraduate Degree in Strategic Business Management
2011 - 2013