Renato D.

Project Manager

SCRUM MASTER
8/1/2022 - 3/1/2024

Served as Scrum Master, facilitating daily stand-ups, sprint planning, retrospectives, and backlog refinement sessions. Directed management of the team's backlog to ensure streamlined project progression and task prioritization.

Systems Analyst
3/1/2020 - 8/1/2020

Managed operations of solutions and products, collaborating with Development, Products, and Sales teams to evaluate and evolve existing offerings. Created and revised technical specifications, working closely with the Development team to ensure seamless integration. Involved directly in the installation, configuration, and deployment of products and solutions. Conducted thorough analysis of incidents and bugs to maintain product integrity. Monitored applications using tools such as Kibana, Zabbix, and Linux to ensure reliable and efficient operations.

Support Analyst
8/1/2019 - 2/1/2020

Allocated as a consultant for a prominent energy company, demonstrated expertise in providing Level 2 support for a high-profile application, ensuring consistent and reliable service delivery. Developed advanced proficiency in crafting and optimizing MYSQL queries to support various business needs. Managed the end-to-end process of ticket handling, including opening, registering, and diligently following up on incidents until their resolution. Engaged in negotiations with key payment partners, including well-known entities such as Mercado Pago, PayPal, and GPA, to maintain seamless payment processing and resolve any transactional issues promptly.

Jr Programmer
1/1/2017 - 4/1/2019

Developed web systems using HTML5, Bootstrap, JavaScript, PHP, and the Codeigniter Framework. Utilized Git for version control. Managed daily database backups ensuring data integrity and security. Monitored and followed up on open support tickets until closure by generating operation escalation notices. Ensured adherence to quality processes and monitored ticket resolutions. Prepared detailed Quality and Customer Satisfaction Reports to track service effectiveness.

Information System at FMU | FIAM-FAAM University Center
2016 - 2023

Dramatic Arts - Theater at Senac Brazil
2014 - 2015

Information Technology at High School and Professional Education School - COTIP
2011 - 2012

Logistics at Deputy Ary de Camargo Pedroso Technical School
2011 - 2012

Agile Manager Training - Agile Methodology | Alura at Alura
8/1/2022

Scrum Part 3: Starting Projects with Agile at Alura
4/1/2022

Creative Training at Alura
3/1/2022

Curiosity, Persistence, and Resilience: From Idea to Action at Alura
3/1/2022

Applied Creativity: Enhancing the Creative Process in the Workplace at Alura
3/1/2022

Creativity and Suitability: Learning and Enhancing a Creative Process at Alura
2/1/2022

Kanban Part 1: Essential Fundamentals at Alura
1/1/2022

Foundations of UX: Understanding User Experience at Alura
1/1/2022

Feedback: The Art of Guiding and Being Guided with Purpose at Alura
1/1/2022

Scrum Part 2: The Agile Manifesto, Leadership and Organization in Scrum at Alura
12/1/2021

Scrum Part 1: Manage Your Project in an Agile Way at Alura
9/1/2021

Agile Management with Scrum at Udemy
8/1/2021

Management 3.0 at Udemy
8/1/2021

Fundamentals of Instructional Design at Udemy
6/1/2021

Career Development: Market Demand at Alura
4/1/2021

Deploy on Amazon EC2: High Availability and Scalability of an Application at Alura
4/1/2021

Fundamentals of Agility: Your First Steps Towards Agile Transformation at Alura
3/1/2021

LGPD: Knowing and Understanding Its Impacts at Alura
2/1/2021

Blog of Your Business Part 1: Lead Generation Strategies and Value Delivery at Alura
1/1/2021

Scrum: Agility in Your Project at Alura
11/1/2020