Ricardo C.
Engineering Manager

Skills

Asp.net

Visual Basic

Sass

Microsoft Sql Server

Html

Python

Mysql

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Hire Ricardo C.

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Bio

With over 25 years of experience in managing and leading technology strategy, digital transformation, and innovation within national and multinational environments, expertise spans across multiple domains. Proficient in innovation and digital transformation, cloud computing (AWS and Google), big data and analytics, IT/infrastructure governance, API marketplaces, and solution architecture. Experience extends to digital media, ERP implementation, AI/machine learning, e-commerce, system development, project management, contracts management, budgeting oversight, audit processes, security policies, General Data Protection Regulation (GDPR), and business continuity planning.

Possesses a solid background in strategic client relationship management, focusing on process improvement opportunities, optimized customer journeys (CX/UX), and the tailored development of products and services addressing core business challenges. Demonstrates proficiency in attracting, managing, and developing multi-disciplinary teams, with a proven track record in the selection, prospecting, implementation, and management of ERPs and projects, encompassing over 200 successfully executed initiatives. Expertise in change management, system development, quality assurance, and the optimization of operational processes to enhance efficiency is a hallmark.

Extensive experience in developing new products and services, enhancing customer and consumer experiences, and designing modern service platforms. Effective in direct engagement with major corporate accounts and acting as a facilitator between IT and business units to identify and prioritize solutions that impact operational performance and organizational goals. Skilled in strategic partnership development for delivering product roadmaps and ensuring stable, high-performance IT platforms. Recognized for pinpointing technological innovation opportunities that add business value through new products and services, profitability enhancement, and cost reduction. Proficient problem solver, adept at handling ambiguities, defining priorities, planning, people management, and leadership with a results-oriented focus.

Additionally, serves as a start-up mentor, guiding proposition and business model validation, go-to-market strategies, and as a speaker on topics related to digital transformation, IT governance, and user/consumer experience (CX/UX).

CIO
2/1/2018 - 9/1/2023

Oversaw the development of new SaaS products, driving innovation in Big Data and analytics strategies. Implemented AI and machine learning applications to enhance company products and solutions, while improving user experience through optimized UX/UI and software design. Led the digital transformation initiatives, embedding the Agile methodology across development processes, and directing the IT road map, including LGPD compliance, security, and IT governance. Directed the SaaS solutions strategy in cloud and Big Data, facilitating the development of new products and services. Customized projects for specific clients or industry segments, managing internal and remote teams across IT, products, service desk, security, infrastructure, and support areas. Supervised the entire product life cycle and platform evolution road map, ensuring maintenance and software quality. Initiated new digital acquisition channels following the PLG model, including marketplace services and APIs. Spearheaded innovation with AI technologies, including ChatGPT, machine learning, crawlers, and predictive methods to enhance overall customer experience. Focused on enhancing customer engagement, attraction, and retention through advanced UX strategies. Matured the agile culture with a focus on effective MVPs and developed go-to-market strategies segmented by acquisition profiles, pricing models, and market types.
CEO
5/1/2015 - Present

Led the development and management of projects centered on Corporate Digital Strategy Development and Digital Transformation within national and multinational corporations. Defined Organizational Digital Maturity and created detailed Digital Road Maps that encompassed innovation initiatives, system integrations, and customer experience (CX) mapping and enhancements. Facilitated cultural transformation by spearheading Think Digital initiatives, which promoted agility, collaboration, process efficiency, and alignment with digital consumer trends and social media. Provided mentorship and acceleration for startups focusing on Digital Transformation, where technology acted as the primary catalyst for business transformation and revenue generation. Supported IT Governance initiatives by creating and managing plans for ERP selection and implementation, including RFI, RFP processes, solution architecture design, project management, and organizational change impact assessment and future preparedness. Organized and led hackathons and corporate workshops that emphasized innovation, Digital Transformation, and CX optimization. Delivered speeches and presentations at various esteemed platforms, including FIESP, Inovativa, SEBRAE, ISE Business School, IT FORUM EXPO, and Campus Party.
IT Director
1/1/2000 - 5/1/2015

Oversaw Technological Innovation, leading development of IT systems and subsystems including Front-office, ERPs, CRMs, BI, IT infrastructure, and Governance. Managed the Consumer Service Strategy, Digital Media, Call Center, and Customer Care Center, along with Portals and Communication Channels incorporating an Omni-Channel approach. Supervised teams of over 30, reporting directly to the national CEO and Global CIO in London. Achieved significant milestones including the successful implementation of the Microsoft Dynamics AX 2012 R2 ERP system across the organization including owned stores, Distribution Centers, and franchisees, without impacting service levels. Rebuilt the customer service model with a focus on the digital economy and social media, integrating technologies like Omni-Channel, Maplink Router, CTI, IVR, and CHAT, which led to a 30% increase in business opportunities and a 20% improvement in customer service and feedback within six months. Developed a BIGDATA algorithm-based system to enhance marketing campaign performance for social and digital media, connected with sales and customer relationship centers. Established a Business Intelligence platform to monitor campaign results, behavior trends, and necessary adjustments.