Ricardo M.CTO
Skills
An IT executive with substantial experience spanning startups to multinationals across diverse sectors including financial, digital, energy, telecom, entertainment, and logistics. Renowned as a strategic business leader and effective relationship builder with a strong multicultural perspective, expertise encompasses information technology, digital transformation, innovation, systems and product development, cybersecurity, and IT controllership. Demonstrates over 20 years of experience in leading and fostering collaborative management through IT strategies that align with business objectives.
Currently overseeing all technological directions and reporting directly to the executive leadership, accountability includes the development, implementation, infrastructure, and production support of new systems. Responsibilities center on enabling IT strategies that align with business goals, leveraging cutting-edge technologies and innovations to drive competitive advantage.
Highly skilled in forming, training, and managing high-performance technology teams, and advocating 1:1 management of all direct reports to ensure peak performance.
Proficient in agile management methodologies such as SCRUM, XP, and Agile PMP, with robust capabilities in system and application architecture and development employing languages like C#, Java, Javascript, Kotlin, and Python. Advanced knowledge of relational databases including MSSQL, Oracle, DB2, MySQL, and NoSQL databases like Redis and MongoDB. Expertise extends to DevOps, cloud computing with Azure, AWS, and GCP, as well as machine learning and artificial intelligence. Further qualified in IT governance frameworks such as COBIT and ITIL, and specialized in biometrics, electronic signatures, and encryption technologies.
IT Head
1/1/2020 - Present
Directed the entire technology area, collaborating directly with the CEO and participating in executive committees, planning, and budgeting. Led teams in development, business intelligence, devops, support, telecommunications, and outsourcing, with a focus on increasing sales and profitability, decreasing costs, and driving data usage across all areas. Aligned IT strategy with business needs and integrated new concepts, methodologies, practices, and emerging technologies into strategic planning. Defined and guaranteed technology OKRs and KPIs, prioritizing decisions and actions across teams to support strategic IT directions. Invested in developing and training personnel, creating a budget with optimized investments, and executed it below the estimated cost.
Key accomplishments include the formation of a highly qualified and motivated initial development team that successfully retained talent. Implemented agile methodologies and a full cycle of DevOps, achieving an 88% on-time delivery rate with high customer satisfaction. Led the implementation of a new TMS within four months, reduced cloud costs by 52%, infrastructure costs by 25%, and telecommunications costs by 45%. Spearheaded the development of new products such as a customer portal and a driver's app.IT Manager
7/1/2014 - 12/1/2019
Oversaw comprehensive responsibilities in software development, DevOps, support, telecommunications, outsourcing, and product management as a Technology and Innovation Manager. Played a pivotal role in establishing IT infrastructure from scratch, introducing and promoting biometric digital signature technology in the Brazilian market, which facilitated over 20 million transactions in 2019. Prominent clients included leading financial institutions, automotive firms, and prestigious hospitals. Focused on creating highly usable and secure products while ensuring compliance with GDPR and other international regulations. Architected scalable technological solutions capable of handling varying demand scales, from minimal transactions to millions.
Key accomplishments include transforming a startup into the leading company in Brazil for biometric signatures, developing sector-specific products, and forming a proficient development team with superior delivery and quality standards. Implemented agile methodologies and Application Lifecycle Management (ALM) to enhance project efficiency and effectiveness. Demonstrated expertise in fostering innovation and driving technology adoption in new markets, ensuring top-tier performance and compliance with legal standards.CTO
7/1/2013 - 6/1/2014
As CTO, responsible for managing development, infrastructure, and support teams, overseeing high-availability technology projects with significant financial returns in major Brazilian banks. Led a key project at a leading financial institution involving the digitalization, anti-fraud, and verification of automatic signatures for 1.2 million checks per night for up to 40 million customers monthly. This system, crucial for preventing external and internal bank fraud, is comparable to the work output of more than 700 people.
Utilized a network of relationships to gather and disseminate information, build support, and secure buy-in for desired goals within bureaucratic environments. Integrated new concepts, practices, and technologies into solutions, enhancing efficiency and return. Employed management skills to lead in a critical, high-risk environment, ensuring the team shared relevant information with impacted parties. Effectively resolved conflicts and mediated impasses, bringing all stakeholders to a convergent conclusion. Formed and trained a team in world-leading technologies, amid high competition for skilled professionals.
Successfully delivered projects four months ahead of schedule, each day representing an ROI of $40 million. Achieved contract renewals through exceeding operational targets, and increased operational efficiency by 30%. Proficiency developed in navigating complex environments, leadership in high-stakes projects, and fostering technological advancements for improved operational outcomes.Development Manager
1/1/2013 - 6/1/2013
Developed expertise in development management using the SCRUM methodology while overseeing a team of over 80 developers, divided into more than 15 squads across various simultaneous projects. Assumed the role of Product Owner, responsible for backlog management and ensuring desired returns. Introduced a culture focused on cost management, productivity, and ROI, which had previously not been performed.
Effectively removed impediments, acting as a facilitator for all squads, and conducted process analysis to create technical solutions and develop proposals. Delivered significant projects that included designing a new architecture for Service-Oriented Architecture (SOA) projects, launching a new website and iPhone application for a major cinema chain, and developing an intranet and several other management modules for both Cinemark and Kinoplex. Successfully executed the Target Trading's iPhone app and multiple hotsite projects. Demonstrated proficiency in managing cost, risk, productivity, and ensuring returns on each project.Project Manager
7/1/2009 - 12/1/2012
Demonstrated expertise in IT management for development and infrastructure projects with a focus on the energy and gas sector. Key accomplishments include restructuring IT services for Service-Oriented Architecture (SOA) and cloud computing, along with the successful migration to cloud-based ERP and CRM systems. Implemented IT governance practices using COBIT 4, and conducted detailed business process modeling using BPM. Played a pivotal role in remodeling telephony systems and standardizing processes through UML. Oversaw the migration from MS Exchange to Google Apps, and led initiatives for the development and training of internal staff.IT Manager
7/1/2005 - 6/1/2009
Restructured the IT and infrastructure area, overseeing the establishment of a new operational plant and data center, as well as storage and telephony systems. Managed systems development and implementation projects in the energy and gas sectors. Successfully designed and executed the entire infrastructure for the company's new headquarters. Developed and implemented Document Management System (GED) and Customer Relationship Management (CRM) using Lotus Notes. Led the implementation of Oracle ERP, ensuring seamless integration and functionality across company operations.Project Manager
3/1/2002 - 6/1/2005
Managed systems development and project management using PMBOK and agile processes. Delivered web systems, implemented GED for energy and industry sectors, and executed ERP solutions for small to medium enterprises. Developed a database integration system for 52 different ERPs, enhancing BI capabilities for a multinational group. Created internal control systems for a major printing company and led a security project for an offshore platform.IT Specialist
1/1/1999 - 2/1/2002
Served as a Lotus Notes consultant with involvement in multiple award-winning projects recognized by Lotus and IBM. Demonstrated expertise in the development and implementation of sophisticated systems for key clients.
Key projects include:
Developed the SAF - Billing Monitoring System for a major telecommunications provider, which monitored the billing process for all lines across Brazil. This system significantly reduced billing delays and potential financial losses amounting to millions daily.
Contributed to the SCP - Processing Control System, providing real-time visibility for the entire securities processing infrastructure within the country, enhancing operational transparency and efficiency.
Implemented the Prior Conciliation System for various organizations, including union federations, streamlining labor process conciliations at over 500 locations. This system centralized data, automated calculations, and generated conciliation proposal documents in compliance with new legislation.
Throughout these projects, proficiency was developed in Lotus Notes, with a deep understanding of billing and data processing systems, real-time monitoring tools, and labor conciliation software. Demonstrated the ability to integrate technical solutions within large-scale organizational frameworks, ensuring statutory compliance and operational efficiency.
Business Administration and Management, General at Presbyterian University Mackenzie
2008 - 2013Science and Technology at Federal University of ABC
2003 - 2007Business Administration and Management, General at University of São Paulo
2015 - 2016
Decentralized Finance (DeFi): The Future of Finance at Duke University
3/1/2024Management of Technology: Roadmap & Development at MIT Professional Education
2/1/2024AI, Business & the Future of Work at Lund University
2/1/2024Career Essentials in Generative AI by Microsoft and LinkedIn at Microsoft
1/1/2024Foundations of Digital Transformation at LinkedIn
12/1/2019Developing Your Emotional Intelligence at LinkedIn
12/1/2019Design Thinking: Understanding the Process at LinkedIn
12/1/2019MCSE: Cloud Platform and Infrastructure at Microsoft
1/1/2019MCSA: Windows Server at Microsoft
1/1/2017PSM Professional Scrum Master at Scrum.org
1/1/2016ITIL Foundation Certificate in IT Service Management at EXIN
1/1/2015XYZMO - Certified System Integrator at Namirial Digital Trust Services
1/1/2015SOFTPRO Certified Technical Consultant at SOFTPRO GmbH
6/1/2014SOFTPRO Certified Developer at SOFTPRO GmbH
6/1/2014COBIT Foundation at ISACA
1/1/2014Certified Lotus Specialist - Administration at Lotus IBM
1/1/2001Certified Lotus Professional - Development at Lotus IBM
1/1/2001
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