Rosiane N.UX Designer
Skills
The candidate specializes in conversational design for chatbots, focused on creating meaningful user experiences by addressing user needs. Their approach to UX design is rooted in making interactions more accessible and enhancing the human experience through people-centered design. They emphasize effective communication and empathy, demonstrating adaptability in various situations and proficiency in multidisciplinary team collaborations. Respect and understanding are central to their collaborative efforts.
A strong commitment to continuous learning and skill enhancement characterizes the candidate's professional ethos. They aim to deliver superior user experiences and ensure project success by seamlessly performing multiple roles across different organizational areas. By bringing an integrated perspective to each project, they strive to offer optimal user experiences and meet project objectives, contributing diverse insights across various segments of the organization.
UX Designer
1/1/2022 - Present
Specializes in the development of conversational designs for chatbots, focusing on creating seamless conversational flows, curating content, and defining user interaction paths while considering channel specifics and cognitive availability of users. Demonstrates expertise in UX Writing and Design and has proficiency in tools such as Figma. Employs information architecture techniques during the discovery process to organize chatbot information in a clear and intuitive manner. Responsible for the linguistic adaptation of user interaction platforms, ensuring clarity and usability.
Collaborates effectively with technology teams, stakeholders, AI analysts, and data analysts to optimize user experience. Facilitates workshops and dynamic sessions for idea exchange and problem-solving. Committed to employing a user-centered approach, utilizing design and writing techniques to create efficient, engaging dialogues, and ensure the overall user experience in the chatbot is exceptional.Implementation Success Manager
3/1/2021 - 12/1/2021
Specialized in the integration process of new customers, guiding them through the implementation journey of tools, and ensuring they meet objectives with the Blip platform. Designed and developed onboarding processes tailored to specific customer needs, focusing on creating functional flows and implementing good UX practices. Standardized tools, processes, and established robust client relationships. Maintained customer engagement throughout the implementation journey, effectively addressing queries related to the onboarding process, while honing technical skills centered on UX and chatbot construction. Facilitated smooth transitions to the digital cell or operations post-onboarding. Spearheaded projects aimed at sector and company improvements from an onboarding perspective.Customer Service Agent
10/1/2019 - 3/1/2021
Gained expertise in guiding the use of applications, delivering high-quality customer service, and supporting all usage processes, including user orientation. Specialized in resolving doubts, clarifying processes, and managing the status of orders and travels. Provided in-person and online support, enhancing customer loyalty through targeted actions such as calls, messages, and post-sale activities.Administrative and Marketing Assistant
9/1/2016 - 12/1/2019
Experienced in managing patient reception via social media, website, and phone, encompassing customer service, registration, payment processing, and sales of packages, plans, and procedures. Developed strategies to capture and enhance service quality. Proficient in administrative tasks such as cash control, collections, invoice issuance, and billing for both private and health insurance plans. Maintained follow-up contact to ensure customer loyalty. Transitioned to the marketing domain, managing social media activities, forming partnerships, and devising effective promotional strategies while addressing problem-solving and implementing internal improvements.Administrative Assistant
3/1/2015 - 9/1/2016
Developed expertise in patient care within the oncology department, handling critical tasks such as patient registration, appointment scheduling, and requests for chemotherapy medication. Ensured accurate control and administration of medications, efficiently managed medical record requests, and delivered high-quality service both in person and over the phone.Administrative Assistant
8/1/2014 - 3/1/2015
Developed proficiency in managing dance studio operations focusing on student enrollment and course alignment based on individual profiles. Gained extensive experience in offering services through various communication channels including in person, email, social media, and telephone. Led marketing strategy development to enhance studio visibility and attract new students. Acquired skills in updating, creating, and managing content for both the website and social networks, ensuring consistent engagement and communication. Managed financial duties including receiving payments for courses, monthly fees, and registrations, as well as maintaining payment control and billing, handling budget requests, and issuing invoices.
Bachelor's Degree in Social Communication with Emphasis in Advertising and Propaganda at Una University Center
2009 - 2013
Bootcamp Product Manager at Instituto de Gestão e Tecnologia da Informação
10/1/2021UX Basic Principles and Metrics for Beginners at Mentorama
9/1/2021Introduction to Applied Cognitive Psychology in UX Design at Udemy
9/1/2021Certification in Leadership, Ability to Learn and Resilience (Malala, Karnal, and Flávio) at PUCRS Online
8/1/2021How to Lead and Work in a Team at LinkedIn
2/1/2021Techniques to Unlock Creativity and Stimulate Innovation at LinkedIn
12/1/2020Sales Persuasion Techniques at LinkedIn
9/1/2020Agile Management at Work: How to Plan with Agile User Stories at LinkedIn
9/1/2020Customer Expectations Management for Frontline Staff at LinkedIn
8/1/2020How to Break the Routine to Stimulate Creativity at LinkedIn
8/1/2020Improving Your Listening Skills at LinkedIn
8/1/2020How to Deal with Dissatisfied Customers at LinkedIn
8/1/2020Fundamentals of Teamwork at LinkedIn
7/1/2020Foundations of Change Management at LinkedIn
7/1/2020Executive Leadership at LinkedIn
6/1/2020How to Ask Powerful Questions for Sales at LinkedIn
6/1/2020How to Cultivate a Growth Mindset at LinkedIn
6/1/2020Sales Fundamentals at LinkedIn
5/1/2020Intercultural Intelligence Development at LinkedIn
5/1/2020How to Go from Manager to Leader at LinkedIn
5/1/2020How to Give Feedback to Employees at LinkedIn
5/1/2020Learning Agility at LinkedIn
4/1/2020Executive Decision Making at LinkedIn
3/1/2020Strategic Thinking at LinkedIn
3/1/2020Fundamentals of Time Management at LinkedIn
3/1/2020Decision Making Strategies at LinkedIn
3/1/2020Building Trust at LinkedIn
3/1/2020How to Communicate with Confidence at LinkedIn
3/1/2020How to Be Assertive at LinkedIn
3/1/2020How to Get Approval for Your Ideas at LinkedIn
3/1/2020How to Improve Focus at LinkedIn
3/1/2020Effective Listening Skills at LinkedIn
3/1/2020How to Develop Your Emotional Intelligence at LinkedIn
3/1/2020How to Develop Resilience at LinkedIn
3/1/2020How to Create a Culture of Self-Accountability at LinkedIn
3/1/2020How to Learn from Failure at LinkedIn
3/1/2020How to Influence People at LinkedIn
2/1/2020Innovative Techniques for Customer Service at LinkedIn
1/1/2020Women in Leadership: Developing Executive Presence at LinkedIn
1/1/2020How to Give and Receive Feedback at LinkedIn
1/1/2020How to Create Growth Strategies at LinkedIn
1/1/2020Instagram Marketing! at Helena Lima Marketing
6/1/2019Neuromarketing – The Science of Selling at Seven Soluções em Saúde
5/1/2019
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