Selena E.
Business Development Representative

Skills

Google Analytics

Google Bigquery

Microsoft Excel (Advanced Analytics Add-ons)

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Bio

Graduated in Public Relations from UNESP Bauru, currently specializing in Business Development with a focus on the online credit market. Experience encompasses managing partnerships and offering products. Holds a postgraduate degree in Business Administration from Getúlio Vargas Foundation, which enhances management skills and ensures alignment with current labor market practices. The Public Relations background strengthens analytical abilities and emphasizes the importance of clear and high-quality communication. Contributions have been made to enhance individuals' financial situations, aiding in the realization of their aspirations through the credit market. Actively pursuing new opportunities to develop technology-driven projects that benefit society.

Business Development Analyst
1/1/2019 - 12/1/2021

Managed partnerships and conducted comprehensive revenue analysis and closure. Optimized processes and enhanced the experience with partners, leading to increased efficiency. Specified developments for new products and projected results to align with business goals. Evaluated new opportunities to drive growth and innovation.
CX Analyst
1/1/2018 - 12/1/2019

Engaged in customer experience analysis and provided support for resolving difficulties and responding to inquiries. Formalized and analyzed customer documentation to assess credit eligibility. Conducted thorough evaluations of the customer's financial compatibility with proposed offers. Utilized anti-fraud tools to verify the authenticity of customer identification.
Marketing Intern
1/1/2016 - 12/1/2017

Demonstrated expertise in national-scale prospecting and hiring of representatives within the wholesale market for furniture accessories and hardware. Developed and managed partnership agreements to establish clear terms and expectations with commercial representatives. Conducted in-depth performance analysis of hired representatives to ensure alignment with organizational goals and sales strategies.
Social Exchange / Volunteering Facilitator
1/1/2015 - 12/1/2016

Developed expertise in monitoring and allocating exchange students within non-governmental organizations. Played a key role in mentoring exchange students through their development process, ensuring a smooth and enriching experience. Specialized in the allocation and ongoing monitoring of exchange students in Brazil.
Business Development Analyst
1/1/2021 - 4/1/2023

Managed and nurtured partnerships, emphasizing productive relationships with external focal points. Presented results and new initiatives to both internal teams and external partners, ensuring clear communication and alignment. Conducted revenue analysis through projections and developed performance indicators to track progress effectively. Optimized processes and experiences with partners to improve collaboration. Specified developments for new products and evaluated new business opportunities suitable for the market, ensuring alignment with organizational goals. Monitored and optimized the complete customer journey, from initial user interaction to post-sale and billing processes. Collaborated with internal teams to develop new opportunities and continuously enhanced customer experience. Analyzed the terms and deadlines of contractual conditions with partners and created new amendments for judicial adjustments of the product or partnership.

Social Communication - Public Relations at São Paulo State University Júlio de Mesquita Filho
2014 - 2018
Business Administration at Getulio Vargas Foundation
2021 - 2022