Stephanie C.
Product Manager

Skills

Sql

Microsoft Azure

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Bio

Holds a degree in Information Technology and a postgraduate qualification in Project Management, with over 15 years of experience in the IT industry, including more than four years as a Product Owner specializing in digital products. Demonstrates a strong passion for innovation and the creation of impactful solutions. Extensive experience includes leading teams in agile environments, utilizing both technical expertise and management skills. Responsibilities have encompassed defining backlogs, developing strategic roadmaps, and ensuring alignment with product needs and user requirements. Dedicated to the continuous pursuit of product success, evidenced by numerous successful case studies.

Product Manager\ Owner
11/1/2020 - Present

Demonstrated expertise in Flutter, Unity, React, and SQL through the development and support of projects such as Skill Pardini with Alexa integration, augmented reality features, Pardini Client APP, Pardini Doctors APP, Precision Care Platform, and Doctors Portal. Managed and prioritized backlogs, addressing impediments, conflicts, and blockages efficiently. Contributed to fostering a delivery and metrics-oriented culture, enhancing agile management methodologies. Conducted thorough surveys of business rules and prioritized high-value user/customer deliveries. Utilized monitoring tools to advocate for prioritized demands in collaboration with both business and development teams. Executed comprehensive testing and monitored homologations to ensure seamless deployment into production.
Product Owner
6/1/2019 - 11/1/2020

Developed proficiency in Java, Angular, React, and SQL through significant contributions to the projects BDMG Digital, BACKOFFICE WEB, and BDMG APP. Collaborated closely with development teams and user experience designers to deliver high-quality functionalities. Attained a deep understanding of business operations, user challenges, stakeholder requirements, and market trends. Played a crucial role in defining and prioritizing product evolution strategies, ensuring that these strategies were effectively measured and monitored for optimal results.
project analyst
12/1/2017 - 4/1/2019

Served as Project Analyst for various projects, including SEI!MG, the implementation of a wifi network across 105 inner cities of Minas Gerais, Uaitec Chatbot, Informer, and Crime Hotline. Ensured development and delivery compliance through the creation of detailed action plans and execution schedules. Utilized project management templates, work plans, as well as project opening and closing terms.
Support Analyst
8/1/2014 - 4/1/2017

Gained substantial experience in records and forwarding of calls as well as user training. Provided technical support for web systems, implementing first-level corrections and compiling incident reports. Evaluated routine processes concerning incident, problem, change, and release management to improve Service Level Agreements (SLAs). Demonstrated attention to detail by noting improvements and errors, contributing to the enhancement of operational efficiency.
Support Analyst
11/1/2009 - 8/1/2014

Developed proficiency in recording and forwarding calls, providing user training, and delivering technical support for web systems. Executed first-level corrections and prepared comprehensive incident reports. Identified and communicated potential improvements and errors. Evaluated incident, problem, change, and release process routines to enhance SLAs.