Tauane V.Project Manager
Skills
Human Resources professional with over five years of experience, specializing as a technical consultant in large and multinational corporations. The professional background includes roles such as Customer Success, Technology Recruitment, and managing various HR subsystems. Proficient in the implementation of talent recruitment software, with solid knowledge of Office applications, Applicant Tracking Systems (ATS), BizAgi, Jira, and FlowUp. Expertise encompasses people management, HR technology integration, and professional integration processes, alongside restructuring HR processes. Demonstrated leadership abilities in project management and customer service, contributing to the enhancement of team processes and outcomes.
Head of Customer Success
3/1/2023 - 7/1/2023
Acted as the Head of the Customer Success area, contributing to business development and strengthening organizational culture. Built trustworthy relationships with stakeholders and identified team needs, crafting solutions and suggesting process improvements. Managed team development initiatives, identified training needs, and analyzed OKRs and KPIs, proposing data-driven initiatives based on analyses. Enhanced visibility of people and culture indicators to leadership, facilitating informed decision-making and supporting team building processes. Participated in and led cross-functional projects to achieve both tactical and strategic company goals, guiding the team with transparent communication and process clarity. Designed the customer journey and streamlined internal processes for optimal results. Contributed to talent retention strategies within the People function and implemented the CustomerX tool for developing strategic, data-driven actions. Monitored various performance indicators to ensure continuous improvement and success.Project Manager
8/1/2021 - 1/1/2023
Managed implementation schedules for projects, focusing on improving project plans, scopes, schedules, and resource allocation to ensure timely delivery. Provided client guidance on utilizing R&S software and offered analytical insights correlated with HR product indicators and metrics. Applied agile methodologies for team and project management, ensuring compliance with deadlines, costs, and quality standards. Facilitated decision-making processes and maintained transparent communication regarding project progress and risks. Conducted backlog meetings in Jira for effective task prioritization. Addressed concerns of new and existing clients, monitored key performance indicators such as engagement and satisfaction, and generated articles and materials to enhance software usability. Reported data insights to refine the implementation process, aligned team strategies through active participation in meetings, and consulted clients on strategic approaches to project success. Analyzed platform results and conducted strategic diagnostics to guide clients towards achieving their objectives.Customer Success
5/1/2021 - 1/1/2023
Optimized the recruitment software implementation process with a focus on customer satisfaction. Coordinated the Customer Success area, applying agile methods for customer retention. Conducted benchmarking and product innovation for recruitment and selection tools. Improved the documentation process and manuals through the implementation of a Service Desk and knowledge base using Zendesk. Managed the weekly backlog with the development team to prioritize tasks in Jira.Talent Acquisition
3/1/2018 - 5/1/2021
Served as a Tech Recruiter with a focus on recruiting and selecting talent for the Information Technology sector. Aligned candidate profiles with managerial needs to ensure optimal fit for the area. Conducted competency-based interviews to assess candidate qualifications and suitability. Created internal HR process manuals utilizing BizAgi for improved workflow and standardization. Engaged in active hunting to source high-quality professionals and performed necessary administrative routines as required.
Psychology at FSG - University Center of Serra Gaúcha
2018 - 2025Agile SCRUM Methodology for Software Project Management at Cruzeiro do Sul Virtual
2022 - 2022
Leadership and Mental Health in Companies at Skeel - Recrutamento Inteligente
2/1/2023Engagement in the Era of Digital Transformation - OpenCulture 4th Edition at TeamCulture
2/1/2023Behavioral Recruitment and Selection at Sólides Tecnologia
1/1/2023Interview Techniques for Successful Recruitment at LinkedIn
1/1/2023Uncomplicating Performance Appraisal Certification at Feedz by TOTVS
1/1/2023Tech Recruiter Course at Trino Polo
10/1/2022Project Management: From Professional Career to Business Strategy at Universidade de Caxias do Sul
6/1/2022Human Resources Indicators at Metadados
5/1/2022RH Connection - Inspire RH at Metadados
5/1/2022Healthy Leadership Certification: Transforming People and Companies at PUC RS
3/1/2022Recruitment and Selection Strategies at ARH Serrana
12/1/2021Certification in Leadership, Learning Ability, and Resilience at PUC
9/1/2021(RE)CREATE Humanization in the Digital Age at ESARH Encontro Sul-Americano de Recursos Humanos
6/1/2021Recruitment and Selection at Janay Caon Pieruccini
8/1/2018
Tauane is available for hire
Hire Tauane V.
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