Thais F.
Data Engineer

Skills

Microsoft Sql Server

Mysql

Amazon Aws

Thais is available for hire

Meet Thais F.

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Support Analyst with over three years of experience specializing in system analysis for high-traffic applications involving 500,000 daily users. Proficient in programming, execution, and query creation.

System Support Analyst
2/1/2021 - Present

Developed expertise in system analysis and script execution, utilizing advanced tools for technical assessments and optimizations. Gained significant experience in making adjustments via Postman, streamlining processes, and ensuring efficient communication with APIs. Leveraged analytical skills to diagnose system issues and implement corrective measures, contributing to the overall stability and performance of various applications.
IT Intern
8/1/2019 - 2/28/2021

Developed expertise in analyzing indicators and management information using comprehensive evaluation metrics. Facilitated updates to reports and presentations, ensuring accuracy and clarity. Conducted adjustments and maintenance in SQL Server databases to optimize performance. Provided technical support and troubleshooting for the Student's online class system, ensuring smooth and uninterrupted access for users.
Intern
10/1/2018 - 8/31/2019

Assisted in evaluating new systems and configuring computers and software, developing technical expertise in network setup and data communication installation. Supported the installation and troubleshooting of hardware and software, identifying system and communication media failures. Provided technical assistance to users and workstations, ensuring efficient operation in an Internet-connected environment. Supervised monitoring of system maintenance, new program development, and network infrastructure implementation, including telephony, IP, and security. Contributed to user training on software operation and installation, as well as maintaining documentation and technical procedures. Demonstrated proficiency in supporting physical infrastructure for IT and managing system settings to optimize performance.
Event Promoter
4/1/2015 - Present

Developed expertise in managing customer service operations, employing CRM systems to address and resolve customer inquiries efficiently. Coordinated and executed large-scale events, utilizing project management tools to ensure seamless organization and delivery. Demonstrated proficiency in various communication platforms and social media management tools to enhance customer engagement and event promotion. Implemented data analysis techniques to evaluate customer feedback and improve service quality. Leveraged scheduling software to manage timelines and resources, ensuring all event logistics were meticulously planned and executed. Applied extensive knowledge of budgeting and financial management tools to maintain cost-effective operations. Exhibited strong problem-solving abilities and adaptability in fast-paced, high-pressure environments.
Freelance Waitress
1/1/2015 - 3/31/2019

Managed customer interactions utilizing CRM tools to track and resolve inquiries efficiently. Developed expertise in handling a high volume of communication through multiple channels, including phone, email, and live chat. Implemented troubleshooting techniques to address and resolve technical issues. Demonstrated proficiency with helpdesk software systems, ensuring streamlined ticketing and follow-up processes. Facilitated conflict resolution and demonstrated advanced problem-solving skills to enhance customer satisfaction. Utilized data analysis to identify trends and improve service delivery standards. Collaborated with technical support teams and used knowledge bases to deliver accurate information and solutions promptly. Ensured compliance with company policies and training programs. Built strong customer relationships, contributing to increased client retention and loyalty.
Receptionist
4/1/2013 - 4/30/2014

Developed expertise in managing customer interactions and resolving complex inquiries through phone, email, and live chat support channels. Utilized CRM software to track customer interactions and ensure quick resolution of issues. Demonstrated proficiency in problem-solving, conflict resolution, and de-escalation techniques. Leveraged data analysis tools to identify trends and improve customer satisfaction metrics. Collaborated with cross-functional teams to streamline processes and incorporate feedback into service improvements. Employed active listening skills and effective communication strategies to enhance customer experience. Excelled in maintaining detailed documentation of customer interactions and follow-up actions, ensuring accuracy and compliance with company policies. Applied knowledge of product features and technical specifications to assist customers with troubleshooting and technical support.
Receptionist
1/1/2012 - 3/31/2013

Developed expertise in providing exceptional customer service and support in high-volume environments. Mastered the use of CRM systems to efficiently manage customer interactions and streamline communication channels. Gained proficiency in troubleshooting and resolving a wide range of customer issues, both technical and non-technical, ensuring high customer satisfaction. Utilized advanced customer relationship management tools to document and track customer inquiries and resolutions. Implemented feedback mechanisms to improve service delivery, contributing to a significant increase in positive customer feedback metrics. Coordinated with technical support teams to escalate and resolve complex issues, demonstrating a solid understanding of the product and technical capabilities. Analyzed customer feedback to identify recurring issues and proposed enhancements to improve overall system performance and user experience.