Thalita S.IT Operations Specialist
Skills
A technology professional with a decade-long career, primarily focusing on Information Technology over the past five years, specializes in Projects, Design, and Products with a strong inclination toward data. This expertise spans across Industry 4.0, healthcare, agribusiness, and startup environments, consistently seeking new challenges and learning opportunities. Career began in various domains including quality assurance, the banking sector, sales, laboratory research, marketing, and logistics, eventually leading to a dedicated focus on IT. This transition led to an emphasis on continuous improvement and strategic roles within organizations, particularly in managing IT teams and projects. Utilizing agile methodologies and a data-driven approach to deliver impactful solutions in Product Management, Data Analysis, Design Thinking, Execution, and Infrastructure Development. Proficiencies include team leadership, Scrum and Kanban methodologies, Excel, business intelligence tools, and project management platforms such as JIRA and ClickUp. Possesses foundational programming skills in Python and JavaScript, along with expertise in design tools like Figma, Canvas, and Miro. Additionally, maintains a strong teamwork spirit, positivity, and empathy, with an active engagement in volunteer initiatives, firmly believing in the transformative power of technology.
Agile Coach
8/1/2023 - 11/1/2023
Served as an Agile Coach on the Development and Business Innovation team under a temporary CLT contract, successfully implementing an agile culture and establishing robust processes. Utilized tools like Miro, Canvas, and Figma to enhance collaboration and design workflows. Led and facilitated key agile ceremonies, including daily stand-ups, retrospectives, and reviews, training teams to become self-sufficient in these practices. Collaborated closely with the Product Owner to manage and prioritize the product backlog, effectively using OKRs to set clear and achievable goals.
Removed obstacles impeding progress and provided continuous guidance and coaching, identifying improvement opportunities based on data insights. Ensured the proper application of agile principles across Scrum, Lean, and Kanban methodologies, fostering effective communication through individual 1:1 sessions and promoting personal development. Monitored team progress and analyzed performance data using Excel, Word, Jira, and BI tools, employing agile metrics such as the Cumulative Flow Diagram (CFD) to track progress and identify bottlenecks.Computer Instructor and IT Consultant (Founder)
10/1/2022 - Present
Founded and led a freelance business, demonstrating expertise in multiple domains including Agile Coaching, Project Management, Software Development (UX), Business Analysis, Requirements Analysis, Process Improvement, and Innovation. Harnessed digital marketing strategies and delivered Basic Computer Science classes. Executed projects of varying scales, collaborating with partner companies to ensure successful outcomes. Showcased proficiency in agile methodologies to provide agile solutions, reliable support, and impactful instructions. Applied creative web development techniques and efficient project management practices to turn innovative ideas into reality.Technical Support (IT Governance)
12/1/2021 - 10/1/2022
Developed comprehensive expertise in technical support and IT governance with notable responsibilities in problem resolution and user assistance. Specialized in the creation and implementation of policies and procedures to ensure compliance with IT support and governance standards, including meticulous preparation of quality documentation. Played a central role in incident management by identifying, recording, and resolving technical issues and contributed to controlled and documented change management implementations.
Proficient in IT risk assessment and mitigation, regularly monitoring system performance to preempt issues. Spearheaded training programs and awareness initiatives for users on IT governance policies and best practices. Actively supported compliance through participation in internal and external audits, ensuring adherence to industry standards and regulations.
Expertly managed IT assets to ensure appropriate utilization and maintained detailed documentation of processes, incidents, and system changes. Demonstrated capability in resolving complex technical problems and collaborated closely with development teams to facilitate seamless integration of new systems and applications. Led IT projects from methodology definition to cost management, maintaining a robust communication link with the IT and Innovation board.
Contributed to the innovation sector by identifying technological advancements and process improvements. Assumed responsibility for data governance, documentation, and classification, and successfully led the organization’s compliance project with LGPD regulations. Proficient in leveraging industry-standard tools, frameworks, and systems to drive efficient IT operations and governance.Junior Support Analyst
1/1/2021 - 12/1/2021
Conducted a variety of essential functions to ensure the smooth operation of a legal startup. Utilized platforms such as Help-Desk and Movidesk to provide efficient technical support for company assets. Controlled and monitored calls, tickets, and chats, identifying issues and proposing strategic solutions for improvement. Prepared reports addressing the performance and quality of the department, focusing specifically on the financial module of the system. Proposed and implemented necessary improvements while correcting and analyzing bugs to ensure platform quality.
Contributed to the creation of financial articles for the platform and led the project of documenting the modules, thereby enhancing internal understanding. Played a crucial role in the construction and implementation of processes for the Customer Success area. Applied skills in SQL queries and table creation to offer technical support as needed. Managed projects related to support, fostering a culture of innovation and encouraging the use of agile methods for continuous process improvement. Prepared documentation for support processes, contributing to the internal organization and efficiency of the company.Quality Assurance Technician
1/1/2021 - 5/1/2021
Developed expertise in semen processing and initial quality analysis, focusing on vigor and motility using specialized laboratory techniques. Acquired skills in solution preparation, bottling, and freezing protocols. Supported procurement and inventory management for laboratory materials, ensuring organized storage. Contributed to the construction of comprehensive performance and statistical reports on product quality for headquarters located in Canada. Played a key role in maintaining and calibrating laboratory equipment, adhering to stringent cleaning and maintenance protocols. Engaged in continuous process and quality improvement studies, applying strategic insights to enhance operational standards within the quality department.Technical Support - Marketing Assistant
3/1/2019 - 1/1/2021
Developed proficiency in user research and User Experience (UX) optimization through mapping user journeys, identifying touchpoints, and implementing data-driven improvements. Leveraged analytical tools to conduct user data analysis, identifying behavioral patterns to inform strategic decisions. Integrated UX elements into online marketing campaigns, enhancing conversion rates with effective landing pages, emails, and banners. Conducted competitive UX strategy evaluations to uncover differentiation opportunities and remained abreast of design and UX trends. Established communication channels for user feedback, ensuring marketing strategies aligned with user needs.
Contributed to basic Front-End development tasks. Provided technical support, addressing hardware, software, and network issues through multiple channels including phone, chat, email, and in-person support. Offered specialized e-commerce platform support, assisting users and managing bug reports. Participated in the installation, configuration, and maintenance of hardware, software, and peripherals, as well as executing preventive maintenance routines. Produced accurate technical documentation, including procedures, problem resolutions, and system configurations. Conducted basic training for users on hardware and software use and utilized remote support tools for aiding distant users. Managed support tickets and focused on information security by implementing protective practices and documentation. Proactively monitored systems and networks to identify and resolve performance issues.Junior Apprentice (Quality Management)
6/1/2014 - 8/1/2015
Participated in a 360-hour Formare program focused on Quality Management - Process and Product, split between Quality Management and the process and product laboratory. Developed activities including support in the implementation of quality management systems, specifically ISO 9001. Collected and analyzed process and product data, conducted internal audits to ensure compliance with quality standards, and assisted in the preparation and maintenance of quality documents. Participated in creating and conducting training sessions on quality practices, collaborated in identifying and resolving issues in processes and products, engaged in process review meetings to assess operational effectiveness, and contributed to promoting an organizational culture centered on quality and innovation.
Gained hands-on experience in monitoring and analyzing performance indicators related to quality and processes. Applied continuous improvement methodologies such as Lean, PDCA, Ishikawa Diagram, GUTE, and 5S. Prepared detailed reports, utilized SAP ERP for enterprise resource planning, and advanced proficiency in the Office Package. This role reinforced practical and theoretical knowledge in industrial quality management practices.
Computer Engineering at UNIUBE
2021 - 2027Analysis and Development of Systems at UNIUBE
2022 - 2024
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