Thiago N.Project Manager
Skills
Proficient in engaging with startups across various growth stages, business consulting, social initiatives, race car construction, and work in heavy industry. Specializes in developing and implementing software through agile methodologies. Notable for process improvements in areas including lead prospecting, sales, implementation, product development, logistics, and enhancing customer experience. Exhibits a generalist profile characterized by effective communication and a preference for teamwork. Experienced in leadership roles and active participation in decision-making processes. Prioritizes creating environments that encourage open communication and collaboration among team members. Consistently seeks professional and personal growth through challenging opportunities, with a strong interest in personal development, storytelling, and value creation for individuals.
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8/1/2023 - Present
Developed expertise in payment management by implementing functional and design improvements to the customer dashboard, payment link, and redirect link, while also establishing successful partnerships with partner banks. Spearheaded the discovery and implementation of new functionalities aimed at leveraging WhatsApp as a tool to facilitate sales and payments. Specialized in internal product management through the creation and prioritization of improvement roadmaps, the crafting of detailed user stories, documentation of product requests, development of growth strategies, and leadership in agile rituals. Delivered key solutions such as enhancing the functionality and design of the payment link to increase buyer engagement and trust, the implementation of a fully automated end-to-end sales bot on WhatsApp, and the creation of a strategic roadmap for WhatsApp solutions to align product strategy with market needs.Project Coordinator
1/1/2023 - 8/1/2023
Led and managed cross-border integration projects between clients and financial institutions, ensuring efficient coordination of scope, deadlines, stakeholders, and desired outcomes. Continuously enhanced the financial control dashboard by interviewing clients and benchmarking to improve usability and functionality. Designed and implemented global operational processes across multiple company areas, simplifying workflows and ensuring operational efficiency. Spearheaded the development of the Customer Experience area, establishing robust approval, integration, and support processes to boost customer satisfaction and loyalty. Conducted detailed analyses and negotiated with banking, payment, and credit service providers to optimize partnerships, reduce costs, and deliver high-quality services.Business consultant
4/1/2022 - 12/1/2022
Managed the backlog of demands for CRM development, acting as a Product Owner to prioritize tasks from various business areas. Utilized skills in writing and refining user stories to accurately capture and implement business requirements. Conducted A/B testing to measure the effectiveness and improvements provided by the new CRM system and its processes. Led the development of customer service journeys and quality-of-life features in a new CRM designed specifically for call centers, enhancing overall user experience and efficiency.Junior Business Consultant
2/1/2021 - 5/1/2022
Reviewed key customer service processes including account disputes, retention, product usability issues, bill payment, and customer prospecting. Employed Process Mining techniques to analyze customer touchpoints and identify significant pain points. Updated flowcharts to incorporate improvements and process automations. Specified both business and technical requirements essential for the development of a new CRM system designed for use in call centers.Delivery Operations Analyst
11/1/2020 - 2/1/2021
Oversaw the division of the end-to-end operational line to establish a streamlined process dedicated to managing deliveries, resulting in a more efficient workflow for quick deliveries. Engineered and refined internal processes and routines to ensure optimal performance. Defined and continuously monitored key performance indicators (KPIs) to assess and enhance the area's effectiveness. Led the planning and execution of raw material delivery projects for large-scale operations, ensuring timely and efficient delivery. Developed expertise in process optimization, KPI management, and project structuring within the logistics and supply chain domain.CS Operations Analyst
7/1/2020 - 11/1/2020
Contributed to the structuring of a newly established startup by setting up an end-to-end customer service chain, encompassing product search, procurement, and delivery management. Employed agile frameworks to iteratively test and refine tools and procedural logics for various stages. Executed the creation of end-to-end processes and products, using the agile framework to ensure continuous improvement. Engaged in B2C activities, focusing on customer search and engagement. Fostered a collaborative and open culture within the organization.Ops Analyst
11/1/2019 - 3/1/2020
Demonstrated expertise in the mapping and continuous improvement of processes across various domains, focusing on enhancing operational efficiency. Authored detailed playbooks and product manuals aimed at standardizing activities, ensuring consistency, and facilitating the onboarding of new team members. Developed and implemented efficient internal communication strategies utilizing various digital tools. Assisted in the creation and management of team OKRs, contributing to goal-setting and performance tracking.Supply Chain Intern
10/1/2018 - 8/1/2019
Responsible for planning the flow of raw material intake and finished product dispatch. Developed and implemented control mechanisms for raw material and packaging inventory using custom spreadsheets and SOPs. Managed and recorded the loading and unloading of trucks and containers. Designed and executed projects aimed at increasing efficiency in inventory control and loading processes. Maintained effective communication with production areas, customer support, and production planning and control departments.Relationship Leader
4/1/2015 - 10/1/2016
Played a pivotal role as one of the founders of an extension project focused on designing and building environmentally friendly cars. Spearheaded the entire process of searching, prospecting, and negotiating with potential sponsors to secure financial and material resources. Demonstrated strong administrative skills in managing the resources acquired, ensuring efficient allocation for project needs. Notable accomplishment includes securing 5th place in the 2015 Energy Efficiency Marathon, with a top ranking among participants from the state of Rio de Janeiro.
Project Management at Getulio Vargas Foundation
2020 - 2021Industrial Engineering at Fluminense Federal University
2012 - 2019
Product-led Growth at Produtos Incríveis
11/1/2023Digital Product Leadership at Tera
6/1/2022Professional Technical Certificate at Perestroika
12/1/2021Project Management in Times of Uncertainty and Transition at Perestroika
11/1/2021Communication and Public Speaking at Escola Conquer
8/1/2021Scrum Foundation Professional Certificate (SFPC) at CertiProf
6/1/2020Agile Method - Scrum, Kanban, Other Methodologies, and ToolKit at Saint Paul Escola de Negócios
5/1/2020Customer Success at Rock Content
5/1/2020Project Management Simplified at LinkedIn
4/1/2020Green Belt Lean Six Sigma at Eng Club - Treinamentos e Consultoria
7/1/2019
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