![Image of Thiago P.](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F218g3l3q%2Fproduction%2F005fb6b358b3d7789906d059b262f5c7bc1bd22d-200x200.jpg%3Fw%3D150%26h%3D150%26fit%3Dmax%26auto%3Dformat&w=384&q=75)
Thiago P.Product Owner
Skills
Account Manager
1/1/2023 - 7/1/2023
Developed proficiency as a VTEX specialist, leveraging solid knowledge in Scrum and leadership. Demonstrated leadership and management of a team of developers and UX designers using Scrum, applying agile principles to ensure efficient project delivery and customer satisfaction. Established clear and effective communication between the client and the company, meeting client needs in an agile and adaptable manner. Provided guidance to customers on usability issues and problem-solving related to orders and products on the VTEX platform. Collaborated with clients to develop successful strategies, identifying optimization opportunities on the VTEX platform and facilitating the implementation of customized solutions to improve performance and maximize outcomes. Maintained constant updates on best practices and features of the VTEX platform, while providing exceptional daily customer support with innovative solutions tailored to the specific needs of each project.Ecommerce Consultant
11/1/2021 - 1/1/2023
Developed proficiency as a Vtex specialist, applying extensive knowledge in Scrum to lead e-commerce operations for Shopfácil and Next Shop. Organized and conducted Sprints and Daily stand-ups, fostering team collaboration and alignment with business objectives. Employed agile methodologies to ensure efficient and continuous delivery of value to customers. Led the support and management of the Vtex platform, swiftly resolving technical issues and overseeing integrations with external sellers. Contributed to strategic planning by leveraging Vtex expertise and REST API knowledge to identify and address technical challenges. Utilized data analysis and industry trends to enhance KPIs and provide insights for decision-making. Promoted effective communication among team members using Scrum principles, ensuring efficient collaboration. Enabled visibility of progress and agile problem resolution through careful organization of Sprints and Daily meetings, driving the success of Shopfácil and Next Shop’s e-commerce operations.Junior Ecommerce Analyst
7/1/2017 - 9/1/2021
Specialized in e-commerce logistics with comprehensive knowledge of Vtex, demonstrating expertise in managing the logistics of the e-commerce channel from invoicing to after-sales. Provided leadership and oversight for all logistic stages, ensuring seamless execution and integration of ERP systems, marketplaces, payment gateways, and the Vtex sales platform to enhance operational efficiency. Executed sales planning and engaged in meticulous monitoring and analysis of KPIs and results. Utilized data analysis skills to identify opportunities for improvement and generate actionable insights for decision-making processes. Focused on innovation by analyzing operational tools to enhance channel performance and deliver exceptional customer experiences. Activated campaigns for the online store and marketplaces, devising discount coupon strategies to drive sales growth. Collaborated with agencies to assess website performance, aiming to enhance customer experiences and increase conversion rates.Customer Service
7/1/2017 - 7/1/2018
Executed comprehensive customer service strategies encompassing the entire service cycle, from initial contact to resolution. Managed demands and supported the resolution of customer complaints while conducting detailed problem analysis and providing technical support for inquiries related to products or services. Monitored order statuses and tracked goods to ensure efficient order fulfillment and customer satisfaction. Engaged in telesales activities to effectively market and sell products and services. Prioritized customer satisfaction and continuously monitored it throughout the service process to ensure an optimal brand experience.
Graphic Design at UNG University
2015 - 2018User Experience and Design Thinking: User Experience in Business at Udemy Alumni
2019 - 2019ROI Metrics at Udemy Alumni
2019 - 2019Leadership and People Management at Udemy Alumni
2022 - 2022Conflict Management at Udemy Alumni
2022 - 2022Complete SEO Course - From Basic to Advanced. at Udemy Alumni
2019 - 2019Ecommerce at São Paulo Digital School
2019 - 2019
Project Management at Gyn Cursos
7/1/2022Kanban at Canal Valor
7/1/2022Scrum at CertiProf
7/1/2022
Thiago is available for hire
Meet Thiago P.All Howdy Candidates are vetted for skills and english proficiency.