Thiago S.
Scrum Master

Skills

Jira

Thiago is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Accomplished IT professional with extensive expertise in system and product development, as well as project coordination for diverse sectors including accounting, commerce, electronic ticketing, benefit management, mobile applications, and logistics. Proficient in the development and coordination of B2B and B2C products, with a specialized focus on public transport ticketing systems. Demonstrates significant capabilities in partnering and integrating with entities in banking, fintech, telecom, urban mobility, and customer service domains. Open to roles that are on-site, hybrid, or remote throughout Brazil.

Senior Systems Analyst
10/1/2010 - 6/1/2011

Analyzed and developed an electronic transportation voucher trading system using Visual Studio 2008 and SQL Server with primary development in VB.NET. Focused on product definition, technology selection for product development, and establishing rules for product implementation under the TACOM Intelligent Ticketing Projects. Technical expertise was honed in VB.NET, Visual Studio 2008, and SQL Server.
IT Coordinator / Systems Analyst
10/1/2009 - 9/1/2010

Led the internal systems development team and the help desk team, focusing on infrastructure management. Actively contributed to the improvement and redevelopment of existing internal systems, ensuring smooth transitions from old systems to newly developed solutions. Enhanced the functionality of Sales, Service, and CRM systems by collaborating closely with the internal development team. This role required a deep understanding of system analysis, team management, and infrastructure maintenance, ensuring reliable and efficient internal IT operations.
Systems Analyst
6/1/2008 - 6/1/2009

Achieved advanced proficiency in systems development specifically tailored to the financial and billing sector. Successfully implemented bank billing routines and customer billing processes. Integrated seamlessly with ERP systems to enhance operational efficiency. Demonstrated expertise in financial software solutions and billing systems integration.
Product Owner | Head Tech | Scrum Master | Tech Leader
9/1/2022 - 9/1/2023

Served as Head Tech responsible for coordinating and managing the technical team, optimizing workflow and productivity within the scope of WMS and TMS products. Demonstrated proficiency in Backlog Management, crafting detailed User Stories, developing comprehensive Roadmaps, prioritizing tasks, and adeptly resolving impediments. Authored detailed backlog items inclusive of business rules and acceptance criteria to ensure clarity and alignment with project goals. Acted as a facilitator, empowering the Development team with autonomy to identify, create visibility, and address issues effectively.

Functioned as the critical interface between stakeholders and the development team, contributing to strategic decisions and defining functionalities in alignment with business objectives. Organized and led Scrum ceremonies, ensuring proper utilization of the Kanban Board for seamless project management. Supervised the homologation and testing process of all project deliverables to maintain high standards of quality and performance.

Integrated ERPs (Sênior, Omie, SAP) for enhancing the Receiving and Shipping processes within the WMS. Effectively conducted events and dynamics focused on defining OKRs and KPIs, driving continuous improvement and strategic alignment within the team and organization.
Systems Development Manager
4/1/2022 - 6/1/2022

Demonstrated skills in planning, coordinating, and monitoring systems development utilizing agile methodologies. Played a critical role in providing technical information to support management decisions in systems planning. Gained expertise in analyzing and planning the architecture for new systems and organizational platforms. Effectively managed team dynamics, backlog, user stories, roadmaps, and prioritized tasks while removing impediments to ensure smooth workflow. Facilitated team autonomy by empowering the development team to identify, communicate, and resolve issues. Interacted closely with clients to understand project scope and ensured seamless organization and leadership of Scrum ceremonies. Monitored the validation and testing of project deliverables and efficiently administered information flow and supported users and technological infrastructure. Showcased project management skills in planning, processing, storing, retrieving, and ensuring the availability of information within the business framework.
Systems Coordinator | Scrum Master | Product Owner | Project Manager | Software Architect
5/1/2017 - 3/1/2022

Coordinated the IT Project for products related to public transport ticketing, enabling app users to recharge transportation cards, perform mobile top-ups, shop for products, manage payment accounts, and use various other payment services such as transfers, TED, bill payment, and prepaid credit cards. Developed technical expertise in database administration, installing and creating databases, managing backup routines, service availability routines, and database structures, and defining indexes for optimal performance. Ensured service security and availability in line with user expectations, continuously monitoring and evaluating database performance for improvements.

As a Business Analyst, gathered requirements from partners and clients, defined requirements and necessary capabilities, and designed and monitored projects. Skilled in process modeling, analysis, design, and management, fulfilling the role of Process Analyst. In the capacity of Systems Analyst, administered the flow of information, planned and organized data processing, storage, retrieval, and availability, and provided user support and technological infrastructure. Managed projects encompassing requirement gathering, analysis, specification, system design, programming, testing, validation, implementation, and monitoring. Pioneered the creation of new computational products and services, ensuring robust system designs to meet user needs effectively.
Systems Analyst
4/1/2011 - 4/1/2017

Managed the implementation of new projects and business initiatives within the Benefit Management market. Played a key role in the development, monitoring, and project management tasks within the VT Direto business unit. Oversaw the allocation and management of personnel dedicated to specific projects, ensuring efficient team collaboration and project execution.
Systems Analyst
4/1/2000 - 5/1/2008

Developed systems in the Commercial area encompassing Sales, Billing, Inventory, Purchasing, and CRM. Engineered a web portal for customer services, enabling requests for duplicate invoices, password resets, and online support. Created a comprehensive web portal for internal and external partners, integrating functionalities for Customer Service, CRM, Sales, Support, and generating Financial Reports.