Tiago D.

Back-end and Systems Engineer

Systems Analyst
3/1/2022 - 9/1/2023

Participated in the IT project team from the process mapping and design phase to the development and deployment of various projects. Post restructuring of the IT area, focused on supporting the Product Life Cycle Management (PLM) system. Responsibilities included managing the backlog in collaboration with key users, analyzing and gathering business and technical requirements, developing integrations between PLM and ERP systems, and performing basic customizations of the PLM system.

Key projects included surveying and documenting COBOL and PL/SQL sources within the monolithic billing system architecture, aimed at conversion to a microservices architecture. This project was deferred due to priority shifts towards implementing the PLM system. Spearheaded the implementation and support of the PLM system, which centralized product-related data, enhanced team and department collaboration, reduced development and marketing time, and improved product quality and compliance with regulations and standards. The system also controlled different product versions and configurations, maintained traceable records for audits, and fostered innovation and environmental considerations in product development.

Developed proficiency in using NodeJS, TypeScript, PL/SQL, and Delphi. Leveraged Docker, RabbitMQ, Jenkins, and GitLab for continuous integration and development. Monitored and maintained systems using Grafana and Zabbix. Utilized process modeling according to BPMN notation with the Bizagi tool.

Cooperativa Central Ailos
4/1/2021 - 3/1/2022

Served as a key member of the Marketplace squad utilizing agile Scrum methodology. Collaborated closely with Product Owners and various business departments to define requirements. Managed and monitored IT demands handled by outsourced teams, ensuring seamless orchestration between different internal and external solutions on the Marketplace platform, particularly the Flexy Platform (SaaS). Played a pivotal role in the development of prototypes, documentation, and technical specifications. Engaged in research, pricing, and contracting for technical solutions and services.

Key accomplishments include the successful implementation of the new Marketplace platform, transitioning it from a minimal viable product (MVP) to a more robust SaaS platform. This transformation provided clients with enhanced resources and functionalities, improved scalability, and ensured compliance with the stringent regulations set by the financial institution.

Systems Analyst
4/1/2019 - 4/1/2021

Analyzed, developed, and maintained new and legacy systems while creating comprehensive user manuals and technical documentation. Provided user support and managed the scheduling and delivery of monthly demands based on established KPIs. Key projects included participation in a committee to create an IT service catalog in collaboration with a specialized consulting company to enhance service quality and transparency. Led the migration of version-controlled projects from Smart SVN to GitLab for improved source code management. Conducted data integration between the company's ERP and store POS systems using REST APIs to synchronize information on registrations, inventory, and sales. Contributed to a project for LGPD (General Data Protection Law) compliance, implementing mechanisms for data restriction, traceability, and advanced access control. Utilized technologies such as Delphi 7, Delphi XE3, Delphi XE6, Oracle PL/SQL, Smart SVN, and GitLab.

Software Developer
4/1/2013 - 4/1/2019

Developed, analyzed, and maintained systems for operational and commercial sectors with a concentration on the purchasing and inventory departments. Key projects included the conversion of COBOL programs to Delphi, which facilitated technological advancements and enhanced functionality in subsequent versions. Led the implementation of the Product Technical Sheet system for the product engineering department, resulting in process standardization, error reduction, increased efficiency, and improved quality control. Oversaw the deployment of the Product Management System, crucial for forecasting sales/consumption, inventory monitoring, purchasing planning, and order deliveries, thereby optimizing customer demand fulfillment and operational efficiency. Contributed to a Minimum Viable Product (MVP) project to test a Marketplace model by developing a spreadsheet importer for integrating seller products into the ERP, incorporating extensive verifications and automated actions. Technologies employed included Delphi 7, Delphi XE3, Oracle PL/SQL, and Gitlab.

Computer Operator
5/1/2012 - 4/1/2013

Managed the parameterization, execution, and monitoring of batch routines involving order incorporation, billing processes, and inventory discharge. Gained experience in the use and basic maintenance of large Xerox printers for printing electronic invoices (NF-e) and generating various departmental reports. Conducted continuous monitoring of the Data Center and the posthaus.com portal, promptly recording and reporting abnormalities to ensure uninterrupted operational continuity.

Technical Assistant
8/1/2010 - 5/1/2012

Responsible for the reception and delivery of equipment for maintenance, ensuring efficient service and customer satisfaction. Performed maintenance on general computer equipment, resolving hardware and software issues for optimal functionality. Provided customer support through various channels, including external services, remote access, and phone, addressing technical questions and resolving problems. Managed the technical schedule to allocate resources effectively. Monitored service orders, offering feedback to customers on the status of requests, ensuring all needs were met satisfactorily. Conducted market research on services and competitor pricing, aiding in the development of competitive pricing strategies. Developed essential problem-solving and communication skills to meet customer needs effectively.

MBA in Process Management at Uniasselvi is not a degree but a higher education institution in Brazil. To assist you better, could you please provide the specific educational degree from Uniasselvi that you're referring to?
2020 - 2021

Information Systems at Uniasselvi is not a degree but a higher education institution in Brazil. To assist you better, could you please provide the specific educational degree from Uniasselvi that you're referring to?
2012 - 2016

Java - Spring Boot at Rocketseat
10/1/2023

Restful API in Javascript with Node.js, TypeScript, TypeORM, etc. at Udemy
4/1/2023

SFC - Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile
6/1/2021

Oracle SQL and PL/SQL Database at Udemy
4/1/2019