Tuanny K.
Scrum Master

Skills

Jira

Tuanny is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

An IT professional with a background in Project Management and User Support, currently pursuing opportunities in the roles of Scrum Master or Product Owner to contribute to organizational growth and success.

SCRUM MASTER
12/1/2021 - Present

Provided guidance to the squad and business team (Product Owner) on the concepts and practices of the Agile framework. Facilitated and monitored Agile ceremonies, including refinement, planning, retrospectives, and daily stand-ups. Organized alignment meetings with the team and led ceremonies with leadership. Excelled at the removal of impediments and the monitoring of activities utilizing tools such as Jira, Confluence, and Miro.
Mid-Level Project Analyst
9/1/2019 - 11/1/2021

Developed expertise in planning, controlling, and executing projects by leading various project management initiatives. Conducted regular project alignment meetings to ensure all team members were on the same page. Demonstrated a strong ability to control time and budget, ensuring projects stayed within the allocated resources. Effectively managed and prioritized multiple demands, balancing project requirements with available manpower and budget constraints. Prepared detailed schedules and comprehensive materials for monthly presentations to clients, facilitating clear communication and progress tracking. Cultivated excellent customer service and relationship management skills, maintaining positive and productive interactions with clients throughout project lifecycles.
Junior Project Analyst
9/1/2018 - 9/1/2019

Gained expertise in planning, control, and execution of projects, ensuring alignment through regular project meetings. Mastered time and budget management while overseeing resources effectively. Demonstrated strong capabilities in managing and prioritizing demands, preparing detailed schedules, and creating materials for monthly client presentations. Enhanced customer service skills and cultivated robust client relationships.
Junior Systems Analyst
7/1/2015 - 9/1/2018

Gained expertise in user support and ticket resolution within a dynamic IT environment. Developed proficiency in troubleshooting and resolving technical issues across multiple platforms, including Windows, macOS, and various Linux distributions. Utilized tools such as Jira and ServiceNow for efficient ticket management and resolution tracking. Demonstrated skills in diagnosing network connectivity issues, configuring hardware and software, and providing remote support. Enhanced knowledge in using remote desktop applications and VPN configurations. Established experience in maintaining detailed documentation of issues and solutions to facilitate team knowledge sharing and improve response times.

Computer Science at Catholic University of Pernambuco
2009 - 2014
Database with emphasis on Business Intelligence at Ibratec College - Unibratec
2018 - 2019
Project Management at Catholic University of Pernambuco
2015 - 2016