Victor B.Data Analyst
Skills
A Business Analyst with extensive expertise in leading sales governance initiatives and developing effective sales processes to enhance inbound and outbound sales, including systems for lead nurturing, capture, and selection. Successfully created innovative products by integrating disparate services into cohesive and streamlined solutions.
In the capacity of Product Manager and Owner, responsibilities encompassed product conception through comprehensive market research and surveys, as well as overseeing development, management, and maintenance teams.
Proficient in SQL and Python.
Business Analyst
6/1/2023 - 1/1/2024
Developed dashboards for KPI monitoring and participated in weekly stakeholder meetings to discuss commercial performance projections using numerical algorithms tailored to company scenarios. Analyzed the service market to offer insights on product usage. Managed projects and products while coordinating international development teams. Created scripts and automations for Sales Governance and Operations, optimizing the timing of automatic customer contact based on historical interactions.Business Analyst
11/1/2021 - 4/1/2023
Led a Sales Governance analysis team, overseeing all sales processes and KPIs while developing new scripts and tools, including communication automation systems. Constructed and managed dashboards for stakeholders and managers, and developed automation solutions that significantly reduced the time required to deliver collective reports from six hours to a single click. Served as a Product Owner in the development of new automated integration processes, which increased the occurrence by 50%, and crafted a new sales methodology focusing on customer-centric strategies. Developed fraud prevention tools using the current CRM and improved Cross-Sell operations within the company's domains.
Analyzed internal improvements and set prioritizations to enhance departmental performance, presenting effective approaches to critical technological points during monthly meetings. Innovated processes and products with a customer-centered approach, evaluating customer behavior and their response to products post-purchase. Demonstrated proficiency in project management, sales, and analytical skills, as well as problem-solving, creativity, and activity coordination. Exhibited expertise in economics, product development, business intelligence (BICC), financial analysis, business planning, and business case preparation. Utilized SQL and agile methodologies to conduct market analysis and foster effective teamwork.Planning Analyst
4/1/2021 - 10/1/2021
Analyzed commercial and technical performance of products in the market, gaining significant insight into both areas. Acted as a Product Owner for new commercial products and customer support platforms, contributing to the development and lifecycle management of these products. Created reports with key performance indicators for the sales team, aiding in the diagnosis of issues post-pandemic and developing insightful dashboards for stakeholders. Implemented routines in Salesforce and Marketing Cloud to automate activities related to clients and products, improving efficiency and client management. Analyzed internal improvements and prioritizations to enhance department performance. Developed new scripts for complex customer integration processes, ensuring seamless integration and satisfaction. Created and monitored innovative processes with a customer-centric approach to maintain high levels of client engagement and satisfaction.
Developed proficiency in Project Management, Analytical Skills, Problem Solving, Creativity, Activity Coordination, Economics, Product Development, BICC, Business, Financial Analysis, Business Planning, Business Case Preparation, SQL, Agile Methodologies, Market Analysis, and Teamwork.Production Specialist
9/1/2020 - 3/1/2021
Planned and scheduled production routines; programmed and controlled production activities with expertise in preparing technical spreadsheets and data entry for comprehensive reports. Developed advanced control spreadsheets for raw materials and inventory while accurately calculating production costs for each product. Generated detailed quality reports and optimized products to meet client production needs, customizing them as required. Led the production team by delegating daily activities and achieved a notable increase in production through the implementation of new organizational systems.Business Analyst
6/1/2017 - 3/1/2020
Prospected clients, analyzed profiles and production requirements, leading to optimal product offerings from both production and financial perspectives. Monitored product analyses and quality tests, ensuring they met client production standards and promoting the globalization of material technical sheets in local industries. Led and trained a sales team, aligning each negotiator's profile with the right client to optimize the internal sales process. Served as Product Owner and Manager for the entire platform development, overseeing all aspects and ensuring alignment with client needs and standards.
Chemical Engineering at Pontifical Catholic University of Rio Grande do Sul
2013 - 2022Full Stack and Mobile Development at Pontifical Catholic University of Rio Grande do Sul
2024 - 2026
Foundations: Data, Data, Everywhere at Coursera
8/1/2023Ask Questions to Make Data-Driven Decisions at Coursera
7/1/2023Prepare Data for Exploration at Coursera
7/1/2023Green Belt at EDTI
6/1/2022
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