Vinicius B.Scrum Master
Skills
With over nine years of experience in Commercial Automation, Legal Solutions, and Procurement (B2B) projects, the professional journey encompasses various roles, ranging from support to implementation consultancy. A strong interest in Project Management led to a position as a Software Implementation Project Analyst, following completion of a Project Management course aligned with PMI certification standards. Entrepreneurial ambitions resulted in the establishment of two restaurants in Jundiaí. The return to the corporate sphere saw roles as Project and Services Manager, transitioning to a Project Manager role for approximately one and a half years, and subsequently advancing to a Technical Manager position, overseeing Support, QA, and Product teams. Most recently, responsibilities included serving as a Project Manager and Development Team Leader, focusing on maintenance items and the implementation of product improvements.
Development Projects Manager
11/1/2022 - 5/1/2023
Led team management for improvement and product evolution development, including defining priorities with the Product Owner and Technical Leader. Managed a QA and Development team focused on product evolution and administered the backlog. Demonstrated leadership and facilitation skills in Scrum rituals such as Sprint Planning, Daily Meetings, Sprint Reviews, and Sprint Retrospectives. Oversaw the development and release schedule, providing regular updates to the board on deadlines.Paradigm
3/1/2022 - 12/1/2022
Managed a Level 1 and Level 2 Technical Support Team of approximately 10 members, defining prioritizations in collaboration with the Customer Success team. Oversaw the QA and Development Team, administrating the product backlog to ensure continuous product evolution. Led and facilitated Scrum rituals including Sprint Planning, Daily Meetings, Sprint Reviews, and Sprint Retrospectives, maintaining consistent workflow and team cohesion.Electronic Market
12/1/2020 - 3/1/2022
Managed the implementation of a B2B system focused on supply chain, contract management, and supplier management. Served as Scrum Master for a multidisciplinary team comprising consultants, architects, developers, and QA engineers. Led and facilitated Scrum rituals including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. Planned and monitored medium to large-scale projects, ensuring efficient backlog control and delivery by coordinating user stories in collaboration with the Product Owner.
Employed hybrid project management techniques integrating PMI and Scrum methodologies to achieve project goals. Oversaw international project management tasks and maintained comprehensive project documentation, presenting progress and updates at weekly board committee meetings.Project and Services Manager
4/1/2019 - 12/1/2020
Managed the deployment of GZ Automation Solution, ensuring control over both cost and timeframes for implementation projects. Led technical and commercial teams effectively while coordinating the services department to maintain operational efficiency. Oversaw the internal sales team focusing on offering services related to TEF, acquiring, and updates, as well as tracked and retained clients. Provided support to the commercial team in preparing presentations and proposals, and generated comprehensive reports for the Board.Partner-Owner/Administrator
5/1/2016 - 3/1/2019
Managed operations for two restaurants, achieving an average monthly revenue of R$200,000 each. Developed and implemented comprehensive strategic plans encompassing sales, margin improvement, market expansion, client acquisition, supplier relations, service optimization, inventory turnover, and profitability enhancement. Created and refined visual identity for brand consistency. Oversaw negotiations with suppliers and partners to secure favorable terms and conditions. Handled hiring and human resource management, ensuring optimal staffing and employee performance. Managed social media presence with approximately 30,000 active followers, demonstrating effective customer engagement and digital marketing strategies.project analyst
7/1/2015 - 5/1/2016
Developed expertise in creating and maintaining detailed project plans and reports presented to both management and clients. Supported the Project Manager by addressing various project demands and ensuring efficient workflow. Demonstrated proficiency in creating, maintaining, and controlling project schedules. Conducted project meetings with medium and large clients to discuss project progress and requirements. Managed consultants' schedules and travel logistics, ensuring optimal resource allocation and timely project completion.Implementation Consultant
7/1/2013 - 4/1/2015
Prepared implementation schedules and handled the parametrization and configuration of stores. Executed system implementation and provided training to franchisees and store operators. Monitored newly opened stores and managed problem resolution for pilot locations. Oversaw store upgrade management, conducted data analysis in SQL databases, and created scripts for error and bug correction. Conducted analysis and maintenance of BI systems, assessed business needs, and ensured adherence to software implementation and monitoring protocols.Support Supervisor
9/1/2011 - 7/1/2013
Managed a team of approximately 30 individuals and oversaw services for 5000 clients. Exercised rigorous SLA control to maintain service quality. Directed work schedule arrangements, including days off, shifts, and on-call duties. Monitored employee productivity through comprehensive technical, behavioral, and operational evaluations, providing constructive feedback. Led training management initiatives for the department to enhance skill sets and performance. Conducted recruitment and termination processes, ensuring alignment with organizational goals and culture. Drove demand for results and compiled detailed reports for the board and clients. Developed and presented key performance indicators (KPIs) for stakeholders. Maintained consistent communication with the franchisor client to ensure expectations were met and exceeded.Support and Implementation Analyst
2/1/2006 - 9/1/2011
Developed proficiency in SLA control by expertly managing testing processes and conducting on-site deployments to ensure seamless system implementation. Demonstrated strong analytical skills through thorough source code analysis and maintained oversight of upgrade shipments to guarantee timely and efficient delivery.
Information Systems at Father Anchieta University Center
2008 - 2011Product Owner - Agile Methodologies in Product Management at Impacta Certification and Training
2021 - 2021Planning and Project Management with Emphasis on PMI at Impacta Certification and Training
2015 - 2015ITIL Foundation V3 at Impacta Certification and Training
2014 - 2014C# Module 1 at Impacta Certification and Training
2011 - 2011BSc - Agile Project Management and Development at Impacta Certification and Training
2021 - 2021C#, Object Orientation and UML at IME
2009 - 2009
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