Vinicius U.
Scrum Master

Skills

Microsoft Excel (Advanced Analytics Add-ons)

Oracle Database

Java

Python

Amazon Aws

Jira

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Bio

Experienced in managing technology projects and optimizing customer journey initiatives, including the implementation of voice portals and web applications. Collaborated with multidisciplinary teams within sectors such as finance, insurance, and contact centers. Employed agile methodology to oversee the entire project lifecycle, from initial planning through to implementation.

Responsibilities included gathering requirements, drafting specifications, executing tests, managing schedules, evaluating architectural designs, overseeing the development and technical implementation of new applications—encompassing environment preparation and configuration—and tracking change management (GMUD). Additionally, contributed to the resolution of production environment incidents to enhance customer experience success.

Senior Systems Analyst
5/1/2023 - Present

Developed expertise in systems analysis while contributing to the team responsible for developing new rural insurance products. Conducted comprehensive requirement surveys with internal clients and effectively communicated these requirements to the development team. Monitored the development cycle of new products, approved new functionalities, and supervised the implementation of these projects in the production environment. Provided ongoing support for maintenance as needed. Achievements include contributing to the launch of the Preservation Forests Product, which expanded the insurance portfolio and promoted sustainability by integrating geolocation and monitoring APIs, thereby creating a competitive edge in the insurance market.
Systems Analyst
10/1/2022 - 12/1/2022

Gained international experience working as a Systems Analyst on a project for an insurance company. Responsible for conducting requirement gathering, designing user journeys, developing specifications, and prototyping changes to a web application for insurance policy management. Developed strong analytical and problem-solving skills while utilizing tools and frameworks such as UML for modeling, JIRA for task tracking, and Balsamiq for wireframing. Enhanced technical expertise in web development technologies, including HTML, CSS, and JavaScript, and gained experience in Agile methodologies and software development life cycle (SDLC) processes.
Systems Analyst
4/1/2019 - 10/1/2022

Worked on the technological migration project of the Contact Center applications to the GVP platform, executing responsibilities such as gathering technical and business requirements, defining project scope, and performing extensive testing. Designed new user journeys in the digital voice service, closely monitored the source code development in collaboration with the development team, and ensured seamless implementation in the production environment. Actively managed incidents, solved problems in production, and mapped out potential improvements. Key accomplishments included successfully transitioning to a modern platform, significantly reducing support-related costs, and enabling new integrations with current technologies.
Assistant Project Analyst
9/1/2017 - 4/1/2019

Worked as a System Analyst for Contact Center projects, demonstrating expertise in customer success and project management. Developed a thorough understanding of project scope with various customer areas, built detailed user journeys, and tested and implemented user routes to ensure simple, friendly, and effective navigation.
Clerk
1/1/2015 - 9/1/2017

Developed expertise in banking operations including payments, transfers, and credit sales advances while providing exceptional customer service to both individual and corporate clients. Gained in-depth knowledge of the credit solutions offered by the banking sector and demonstrated the ability to address and resolve client inquiries efficiently.
Customer Journey Service Provider
10/1/2014 - 12/1/2014

Provided third-party services focusing on developing Visio flows for the implementation of Interactive Voice Response (IVR) systems. Key accomplishments include enhancing the efficiency of customer interaction processes. Developed technical expertise in creating detailed Visio diagrams, which were integral in streamlining IVR system deployment.
Intern
3/1/2012 - 12/1/2012

Excelled in administrative roles by developing advanced proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint. Demonstrated strong organizational skills through meticulous management of schedules, travel arrangements, and meeting coordination using tools like Outlook and Google Calendar. Implemented and improved data management systems by utilizing databases such as Microsoft Access and CRM systems. Enhanced communication capabilities through drafting, proofreading, and editing various documents and reports, ensuring high standards of accuracy and professionalism. Fostered teamwork and collaboration within the office by effectively handling internal communications and facilitating smooth operations. Gained experience in maintaining confidentiality and handling sensitive information discreetly. Consistently met deadlines and prioritized tasks in a fast-paced environment, showcasing exceptional multitasking abilities and attention to detail.