Vulquimar F.Full-stack Product Engineer
Skills
Specializing in Information Technology since 2015, expertise includes local and remote support, systems analysis, and software development. Skillset encompasses Full Stack development with a concentration on front-end technologies. Aspiration involves becoming a recognized expert in JavaScript technologies through the contribution of innovative solutions benefiting societal advancement. Additional areas of competence include DevOps, with proficiency in GO and Java programming languages.
Full Stack Developer - PJ
4/1/2023 - 10/1/2023
Developed proof of concepts (POC) for internal areas, showcasing advanced web development capabilities with React and Angular. Utilized Java for API development, ensuring efficient and robust communication between systems. Engaged in web development projects using Salesforce, leveraging its platform for streamlined business processes. Implemented chatbot solutions using Blip, enhancing interactive user experiences and automating customer service functionalities.Software Developer
7/1/2020 - 1/1/2023
Developed a web application utilizing Angular 9 and React, alongside desktop applications using technologies such as Electron.js, Next.js, React, Tailwind, Sass, Node.js, PowerShell, SQL Lite, and MongoDB. Demonstrated proficiency in DevOps activities through the use of AWS, Terraform, Ansible, Consul, Docker, and Kubernetes. Conducted security testing on application code with tools including Embold, Snyk, and Horusec. Managed incidents for all team-developed applications and created PowerShell scripts to streamline deployment and automation processes. Followed agile scrum methodology to oversee project activities and foster a strong DevOps culture.Service Desk
2/1/2020 - 6/30/2020
Developed proficiency in creating PowerShell scripts to automate various activities, enhancing efficiency and reducing manual workload. Demonstrated technical expertise in developing a bot using Node.js and the Telegraf API on the Telegram platform, showcasing a strong understanding of chatbot frameworks and real-time communication tools. Effectively managed first-level incidents and occasionally handled second-level incidents, ensuring timely resolution and maintaining system reliability.Service desk Agent
6/1/2015 - 8/1/2018
Expertly managed remote resolution of operating system incidents on Windows 7 and Windows 10, coupled with adept handling of activities in Active Directory. Successfully executed link releases through the proxy using the Putty system, and proficiently monitored alarms through the Zabbix system. Demonstrated expertise in backup and restoration of network files leveraging Data Protector, and effectively altered operational layouts and desktop assemblies. Delivered technical support for a wide range of client systems, including those from Bradesco, NET, Claro, Tricard, Tribanco, Santander, and Cielo. Showcased competence in supporting and managing incidents within the SENIOR system and configuring extensions from Avaya and Cisco. Provided extensive support for Google tools (G-Suite) and contributed to the development and maintenance of the Service Desk portal through Google Sites. Developed chatbots using Node.js and created efficient PowerShell scripts to enhance operational processes.Telemarketing attendant
6/1/2014 - 3/1/2015
Developed comprehensive skills in customer service by managing active, receptive, and back-office interactions as well as handling critical cases. This included responding to customer inquiries, resolving complex issues, and ensuring high-quality service standards. Proficiency in data entry, report generation, and maintaining accurate customer records was achieved. Demonstrated ability to use CRM software and other support tools effectively. Strengthened problem-solving abilities by addressing and resolving escalated issues in a timely manner. Enhanced communication skills through daily interactions with customers and coordination with internal departments.
Internet Systems at Cruzeiro do Sul Virtual
2020 - 2022Information Technology at Labenu
2020 - 2021
Software Engineering Training at Alura
11/1/2022Electron: Create Desktop Applications Using HTML+CSS+JS at Udemy
12/1/2021NodeJS with Express and MongoDB at Udemy
12/1/2021Complete Node JS Course from Basic to Advanced at Udemy
12/1/2021Web Development Course with ES6, TypeScript, and Angular at Udemy
12/1/2021Introduction to the Brazilian Personal Data Protection Law at Escola Nacional de Administração Pública ENAP
9/1/2020General Data Protection Law (Brazil) at Alura Cursos Online
1/1/2020How to Lead and Work in a Team at LinkedIn
9/1/2019Chatbot for Telegram with Node.js at Udemy
5/1/2018
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