William G.

IT Operations Specialist

IT Infrastructure Analyst
5/1/2023 - Present

Conducted infrastructure environment analysis for hospital clients and medical clinics. Improved the Active Directory user environment and Windows Server performance. Utilized Grafana and Zabbix for environment monitoring. Configured and adjusted network components including Switches, Unifi, VPNs, and Fortinet Firewalls. Mapped and adjusted Microsoft licensing and antivirus solutions. Enhanced virtualization infrastructure through VMWare, including host improvement and licensing. Developed network topology documentation and spearheaded infrastructure projects for new data centers, notably Equinix. Analyzed and contracted network links, and implemented backup solutions using Veeam. Leveraged AWS services to optimize IT operations and developed IT governance strategies.

IT Analyst
12/1/2021 - 8/1/2023

Developed extensive expertise in infrastructure environment analysis, with a specific focus on distribution centers (CDs) and physical retail stores. Improved the Active Directory user environment and managed Windows Server operations. Spearheaded environment monitoring using Grafana and Zabbix for real-time performance insights. Conducted configuration and adjustments for network switches and Unifi devices, along with comprehensive network and IT asset mapping. Administered secure VPN and firewall configurations, and managed the Genesys VoIP telephony system.

Authored detailed documentation for both company-owned and franchised stores. Led infrastructure projects in distribution centers and stores, including the development and implementation of a new data center for CDs. Performed link analysis and procurement, as well as user account creation and security analysis in G-Suite.

IT Infrastructure Analyst
9/1/2021 - 12/1/2021

Executed infrastructure environment analysis, leading to significant improvements in server environment, user management, network mapping, and WiFi mapping. Spearheaded the deployment of Unifi systems and enhancements in ERP Eligo. Oversaw the development of an infrastructure project for a new building, including the preparation of a comprehensive IT equipment budget. Successfully managed the migration of a data center to the Cloud, alongside the development of an Office365 implementation project. Conducted in-depth development and analysis of Fortinet Firewall and maintained meticulous IT inventory for both software and hardware. Directed a project to update the technology park, with a focus on Microsoft licensing, and the integration of 3D software including SolidWorks, AutoCad, CorelDraw, Photoshop, Rhinoceros, and KeyShot.

IT Infrastructure Analyst
4/1/2019 - 7/1/2021

Developed proficiency in managing computer maintenance and configuring printers, HP and Dell devices, as well as 3Com switches. Demonstrated expertise in network cabling, Unifi access point switches, and Fortigate security systems, along with network mapping and the creation of operational manuals. Enhanced organizational and process optimization skills using the Teams tool. Configured VoIP telephony and Siemens telephone exchanges.

Optimized data center performance with a focus on Dell servers and provided direct assistance to directors. Installed and monitored Kaspersky antivirus, Windows Defender, and managed Windows Server 2019, Active Directory, Hyper-V, VMware, and AWS environments. Conducted user creation and maintenance within domain settings, GPO management, and maintained Zimbra, Exchange, and Office 365 email systems. Handled installations of Windows 7, 10, and iOS operating systems, alongside internet link monitoring and network incident tracking via Zabbix.

Configured users in the G-max/Genesys system and maintained the Senior ERP. Oversaw print server maintenance using nddprint and the maintenance of cutting machines via GL/Comelz software. Monitored backups with the VEEAM tool and managed software licenses, configuring installations for Adobe, CorelDraw, Shoemaster, SolidWorks, Office365, AutoCAD, SketchUp, Rhinoceros6.0, Windows, Antivirus, and Teams.

Contributed to the development of infrastructure projects, budgeting for IT equipment, and spearheaded the creation of a new data center project. Led the development and migration of a VoIP project and successfully migrated the Zimbra email system to Office 365.

IT Infrastructure Analyst and Technical Support
5/1/2018 - 4/1/2019

Performed maintenance of computers, printers, CT scan machines, network cabling, switch access point cabling, and mapped the hospital network. Drafted manuals for IT routines, organized and optimized IT processes, and maintained and organized the data center to enhance performance. Provided technical support to directors, doctors, and clinical staff, including installation and monitoring of antivirus, Windows Server 2012, Active Directory, and Hyper-V for user creation and maintenance on the domain. Managed GPO, created and maintained emails, and installed operating systems Windows 7, 10, and iOS images using Acronis True Image. Oversaw the Philips Tasy system, Canvas, configured and maintained DVR and monitoring cameras, and installed and configured PDV Vero-Banrisul, Vcell, and non-fiscal printers.

Implemented and monitored task routines to ensure quality and security in IT, and managed backup systems. Utilized PRTG Network Monitor for network monitoring and maintained the Oracle database and Tomcat servers. Handled system updates, call openings, and monitored Oracle, Windows, and Antivirus licenses. Coordinated equipment budgets with external suppliers and drafted monthly spending reports using Excel spreadsheets and graphs. Led projects for maintenance and infrastructure improvements.

Mid-Level Technical Support Analyst
2/1/2010 - 2/1/2018

Advanced N2 user support provided for network, software, hardware structure, and domain administration including the management and organization of roles, objects, and server services on Windows Server 2003/2008 such as print server, NFe server, Active Directory, DHCP, DNS, File Server, and GPO. Controlled inventory of network machines and managed incidents and internal and external networks using OCS Inventory, GLPI, and OTRS tools. Monitored and performed preventive and corrective maintenance of IT infrastructure, providing both onsite and remote support for various units. Configured equipment and servers, managed network and internet-related services, interacted with IT systems service providers, and monitored backup and restore processes. Responsibilities included maintaining desktops, notebooks, laser and inkjet printers, projectors, employee entry/exit turnstiles, and time clocks. Extensive experience working with Zebra S4M and Argox printers.

Provided support for various software and hardware including Oracle, GCI, Master Saft, Absis, Shoemaster, AutoCad, Rhinoceros 3D, Illustrator, Photoshop, CorelDraw, SolidWorks, NX, PowerMill, PowerShape, P4CN, P5CN, FlashCut, Comelz, Zund, Futurize Laser, and 3D Prototyping Printers. Administered images using Acronis True Image for desktops, notebooks, and servers. Designed and supported networks involving switches, routers, and optical fibers. Managed central telephone tasks including telephony rate calculation and telephone system backup, provided support for mobile devices across Android, iOS, and Blackberry platforms. Delivered support and services to the company's Board of Directors and managed the ERP system (Oracle). Supported and installed front-end systems in stores, configured fiscal printers, and maintained as well as configured videoconferencing equipment, DVR monitoring systems, and access turnstiles and barriers.

Technical Support Analyst
2/1/2010 - 2/1/2018

Provided advanced user support for network, software, hardware structure, domain administration, and server management. Specialization in Windows Server environments (2003/2008), including print server, NFe server, Active Directory (AD), DHCP, DNS, File Server, and Group Policy Objects (GPO). Gained expertise in inventory control of network machines, incident control, and internal/external network management using tools such as OCS Inventory, GLPI, and OTRS.

Performed monitoring and provided preventive and corrective maintenance of IT infrastructure, supporting clients both remotely and on-site across multiple units. Responsible for configuring equipment and servers, managing services related to networks and the internet, coordinating with IT system service providers, and overseeing backup and restore procedures. Conducted maintenance of various devices, including desktops, notebooks, laser and inkjet printers, projectors, turnstiles, and time clocks.

Acquired in-depth knowledge and provided support for Zebra S4M and Argox printers. Delivered customer support and guidance on utilizing software such as Oracle, BI, GCI, Master Saft, Absis, Shoemaster, AutoCAD, Rhinoceros 3D, Illustrator, Photoshop, CorelDraw, SolidWorks, NX, PowerMill, PowerShape, P4CN, P5CN, FlashCut, Comelz, Zund, Futurize Laser, and 3D Prototyping Printers.

Managed administration of desktop, notebook, and server images using Acronis True Image. Demonstrated proficiency in network design and support, including switches, routers, optical fibers, and network mapping.

Cybersecurity and Defense Management at International University Center UNINTER
2019 - 2022

Structure and Management of Computer Networks at International University Center UNINTER
2022 - 2023