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An experienced professional with a strong focus on agility and extensive certification in Kanban, specialized in scaling agile methods. Holds a degree in Computer Science and a postgraduate degree in Software Engineering, with a concentration on Agile Methods. Possesses over 15 years of experience in the IT sector, particularly within medium to large-sized and multinational organizations. Advanced proficiency in management tools such as JIRA, Trello, Office Suite, and Azure DevOps, with a specialization in Kanbanize. Demonstrates robust expertise in leading agile and digital transformations, seamlessly integrating strategic, tactical, and operational levels from project inception to deployment, maintenance, and ongoing mentorship.

Quality Assurance Specialist committed to cultivating a collaborative work environment that emphasizes both defect detection and proactive risk mitigation. Engages closely with Business Analysts and developers from the project inception, focusing on thorough requirement analysis to ensure high-quality outcomes.

Currently engaged with one of Brazil's largest accounting software platforms, identifying business process improvement opportunities with a focus on understanding the intrinsic value of the product for stakeholders and users. This role involves extensive application of agile methodologies, encompassing a wide range of responsibilities from scope definition and development of user stories to the creation of project documentation and delivery of product modules. This position has fostered the development of exceptional skills in communication and technical writing.

With over two decades of experience in Information Technology (IT), the career is marked by notable achievements and expertise in strategic leadership. Over the last eight years as Operations Director, strategic vision has been integral in creating successful operations and building robust partnerships.

As Operations Director, operational strategies were defined and SLA compliance was driven for sectors including Financial Services, Insurance, and Government. A proactive and results-oriented approach strengthened the company's position as a strategic partner for high-profile clients. Collaborating closely with pre-sales and sales teams, offerings were developed and transformed, expanding the business. Integration of Infrastructure, Cybersecurity, CRM, Data, and Artificial Intelligence created a cohesive value proposition.

In the role of Operations Manager, responsibility included complex projects and operations for national and multinational leading companies. Leadership guided project teams towards collaboration, innovation, engagement, resilience, and excellence in delivery. Solid partnerships with clients were established by meeting demands within deadlines and honoring financial projections.

The career has a strong focus on financial systems management and the public sector, contributing to system modernization, cost reduction, and close collaboration with key institutions such as Banco do Brasil, Caixa Econômica Federal, Banco Central do Brasil, BRB, Bradesco, Santander, SICOOB, and various Ministries of the Federal Government, achieving approximately R$14MM in monthly sales.

Internationally, experience includes leading multidisciplinary teams in Spain and Brazil, focusing on payment solutions and implementing a Credit Card Solution for Caixa Econômica Federal. A results-oriented approach has been a consistent driver throughout the career.

An eight-year tenure in customer care management and a robust seven-year background in quality assurance underscore extensive experience in guiding both teams and processes. A two-year term as a product manager within Agile teams further complements this expertise. With a comprehensive understanding of B2B, B2C, B2B2E, and SaaS segments, particularly within the health technology sector, current focus areas include pet health insurance.

An experienced Agile professional with roles encompassing Scrum Master, Agile Master, Product Manager, and IT Director, complemented by an MBA in Strategic Business Management and Consulting, a Bachelor's degree in Computer Science, and a Technologist degree in Information Systems. Demonstrates extensive expertise through various certifications and notable experience in executing high-profile software launches. Directed a significant software deployment in the Agribusiness sector from 2021 to 2022, effectively managing seven teams of five to ten professionals including Product Owners, developers, QA personnel, UX designers, and Architects Analysts, ensuring delivery on time and within budget. Proficient in daily meetings, meticulous project scheduling, and obstacle management to facilitate successful product launches recognized in media and industry circles. Specializes in Agile Methodology for project management, with a strong focus on Scrum and Kanban practices, and actively engages in professional organizations for the continuous enhancement of Agile processes.

Graduated in Public Administration from UNESP with over three years of experience in the product domain, encompassing positions such as business analyst, functional analyst, and product owner. This professional trajectory has cultivated expertise in backlog prioritization, user story writing, total product cost analysis, stakeholder negotiation, teamwork, and agile methodologies. Currently, an MBA in Agile Methodologies and Project Management is being pursued to further establish and advance a career as a Product Manager.

A seasoned Business Management professional specializes in organizing and optimizing business operations by identifying effective strategies for achieving desired outcomes. With a strong focus on results and agile methodologies, this expert possesses substantial experience in Business Management, Project Management, and Process Management. Expertise extends across various development methodologies and agile frameworks, with significant experience in the banking sector, offering deep insights into digital market trends, finance, and IT. This professional consistently demonstrates leadership, innovation, creativity, and active engagement in their daily practices.