A UX/UI Designer with a background in Geoprocessing Technology, possessing an aptitude for tackling challenges and acquiring new skills. The professional journey includes an 8-year tenure in customer service, which has refined competencies in empathy, active listening, decision-making, aligning expectations, and prioritizing customer satisfaction.

A career shift began in 2021, culminating in October 2022, with a newfound focus on diagnosing user pain points, conducting in-depth research, setting priorities, and enhancing user experiences. Proficiencies include utilization of tools such as Figma, Sketch, Adobe XD, Miro, Maze, and Trello. The designer is also well-versed in Design Systems, Design Thinking, UX Research, fundamental Front End principles, Lean UX, Scrum, and Kanban methodologies.