Welluma R.UX Designer
Skills
A UX/UI Designer with a background in Geoprocessing Technology, possessing an aptitude for tackling challenges and acquiring new skills. The professional journey includes an 8-year tenure in customer service, which has refined competencies in empathy, active listening, decision-making, aligning expectations, and prioritizing customer satisfaction.
A career shift began in 2021, culminating in October 2022, with a newfound focus on diagnosing user pain points, conducting in-depth research, setting priorities, and enhancing user experiences. Proficiencies include utilization of tools such as Figma, Sketch, Adobe XD, Miro, Maze, and Trello. The designer is also well-versed in Design Systems, Design Thinking, UX Research, fundamental Front End principles, Lean UX, Scrum, and Kanban methodologies.
UX/UI Designer
1/1/2023 - Present
Gained expertise in creating both low and high fidelity prototypes for web interfaces. Developed technologically feasible and customer-centric business solutions. Conducted market benchmarks and analyses to integrate the best solutions into products. Led stakeholder meetings to ensure alignment with business objectives. Consistently applied and sought good UX practices in projects. Planned, designed, and executed usability tests along with qualitative and quantitative user interviews.UX/UI Designer
10/1/2022 - 12/1/2022
Engaged in the end-to-end design process of digital products, fostering a deep understanding of customer needs through comprehensive surveys of requirements and concepts. Collaborated actively with development teams from initial creation stages to final product delivery. Developed interfaces, prototypes, mockups, and user flows for a range of digital products, including apps, responsive websites, tablet interfaces, and systems. Worked closely with the UX Team Leader and other team members to comprehend and align with the roadmaps of digital products, ensuring a high level of consistency. Conducted thorough reviews of interface development to identify discrepancies between prototypes and developed screens, guaranteeing quality in delivery. Generated models, wireframes, deliverable prototypes, user flows, and final products for both mobile and web applications. Engaged in discussions on tools, methodologies, and processes to enhance day-to-day operations. Maintained a commitment to continuous improvement and staying updated on industry advancements and best practices.Volunteer UX/UI Designer
7/1/2021 - 7/1/2022
Enhanced the user experience and retention of users in the pet products and services domain, applying a comprehensive range of UX design methodologies. Gained expertise in interface design, UX strategy, and UX research. Employed experience mapping and UX writing to create intuitive and engaging user journeys. Integrated UX practices within agile environments to ensure iterative improvement and user-centered design. Successfully tackled program challenges, showcasing problem-solving skills and the ability to deliver impactful UX solutions.Administrative Manager
4/1/2017 - 10/1/2020
Gained extensive experience in the financial sector, specifically focusing on the Over-the-Counter Market. Managed a diverse customer base and portfolio, overseeing the administrative routines of a small to medium-sized company. Provided support to the legal department by handling matters related to estate management.Customer Service Coordinator
3/1/2016 - 4/1/2017
Executed customer service and support with a focus on enhancing client satisfaction. Conducted prospecting and acquisition of new clients to expand the customer base. Provided comprehensive training and guidance for cashiers to ensure operational efficiency. Managed control of existing cash in the agency, including cash flow supervision and reconciliation. Oversaw administrative processes to maintain smooth and effective agency operations. Performed analysis of operational processes, ensuring compliance with institutional norms and procedures. Handled management of all accounting functions and procedural aspects to ensure financial integrity. Guaranteed the optimal functioning of the agency, ensuring availability of equipment, personnel, and necessary materials. Demonstrated strong people management skills, fostering a productive and collaborative work environment.Bank Teller
12/1/2014 - 2/1/2016
Excelled in customer service and support, ensuring efficient operational area performance through tasks such as cash opening, treasury support, and execution of various operational demands, including report preparation and the delivery of cards and checkbooks. Demonstrated proficiency in selling financial and banking products, including insurance, capitalization, and investment opportunities.Sales Executive
7/1/2012 - 12/1/2013
Developed expertise in working with external sales and specialized customer service, monitoring client progress to ensure optimal outcomes. Led comprehensive training sessions and managed after-sales activities, focusing on addressing client pains, gathering feedback, and ensuring customer satisfaction. Excelled in relationship management with stakeholders and demonstrated strong skills in prospecting for clients and activating client portfolios.Geoprocessing Technologist
12/1/2009 - 4/1/2012
Developed expertise in producing various types of maps, including planimetric, altimetric, and land use maps, as well as thematic maps. Skilled in creating sampling grids and manipulating satellite images for different applications. Gained proficiency in georeferencing and the production of image letters. Acquired experience in handling and manipulating data in dbf files. Demonstrated the ability to implement functionalities within Geographic Information Systems (GIS).Intern
1/1/2009 - 12/1/2009
Generated a variety of map types including planimetric, altimetric, and land use maps. Designed sampling grids and thematic maps, ensuring high levels of detail and accuracy. Created Image Letters for enhanced visual representation. Demonstrated expertise in manipulating data within DBF files for better data handling and analysis.
Geoprocessing Technology at Goiano Federal Institute
2008 - 2011UX, UI, and Product Design at UX Unicorn
2021 - 2022
Uncomplicating UX/UI Workshop at Deploy UX
7/1/2022Agile Methodologies in Practice: Lean, Scrum, and Squads at Escola Conquer
7/1/2022Agile Methodologies at Escola Conquer
7/1/2022Leading Innovation at Escola Conquer
7/1/2022Innovation Management at Escola Conquer
7/1/2022Design Thinking at Escola Conquer
7/1/2022Certificate in UX - Training in UX, UI, and Product Design at UX Unicórnio
6/1/2022Emotional Intelligence 2.0 at Escola Conquer
3/1/2022Productivity and Time Management at Escola Conquer
2/1/2022Pocket Bootcamp UX Design at Tera
10/1/2021Communication and Public Speaking - Communicating Assertively at Escola Conquer
8/1/2021People Management at Sebrae
1/1/2021Customer Service Quality at Sebrae
1/1/2018Customer Service at Sebrae
1/1/2018
Welluma is available for hire
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