An Information Systems Analyst holding a degree in Information Technology Management, proficient in KPI analysis and analytical reporting within the e-Commerce sector. Experienced in conducting comprehensive data analysis for both B2B and B2C frameworks, as well as in-depth database and indicators examination. Develops and implements effective training programs and facilitates corporate communication initiatives. Expertise includes user support, server maintenance, and system customization testing. Additionally, provides robust customer service through multiple channels including phone, email, and training sessions.