Natalia M.
Business Operations Specialist

Skills

Jira

Natalia is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

An Information Systems Analyst holding a degree in Information Technology Management, proficient in KPI analysis and analytical reporting within the e-Commerce sector. Experienced in conducting comprehensive data analysis for both B2B and B2C frameworks, as well as in-depth database and indicators examination. Develops and implements effective training programs and facilitates corporate communication initiatives. Expertise includes user support, server maintenance, and system customization testing. Additionally, provides robust customer service through multiple channels including phone, email, and training sessions.

Maintenance Lead
10/1/2020 - Present

Developed management and leadership skills by overseeing various project teams and ensuring seamless coordination. Controlled and analyzed team performance indicators, identifying areas of improvement and implementing strategies to enhance productivity. Presented key performance indicators to stakeholders, fostering transparency and informed decision-making. Facilitated alignment among stakeholders to ensure unified project goals and expectations. Provided robust support to the Product Owner regarding backlog prioritization and management. Efficiently removed project impediments to keep workflow uninterrupted. Strengthened communication channels within and across teams to maintain continuous dialogue and understanding of project objectives.
Business Analyst
7/1/2020 - 10/1/2020

Developed proficiency in analyzing business requirements and translating them into functional specifications. Utilized advanced tools such as JIRA for managing project workflows and Confluence for documentation and knowledge sharing. Gained extensive experience in process modeling using BPMN and UML diagrams. Demonstrated skills in SQL for data extraction and analysis, ensuring data integrity and insightful reporting. Collaborated closely with cross-functional teams including developers, QA testers, and project managers. Conducted stakeholder interviews and workshops to gather and validate business needs, resulting in the successful implementation of key projects. Implemented and optimized Agile methodologies to enhance project delivery and team productivity.
Business Analyst
8/1/2019 - 7/1/2020

Served as a key member of the deployment team, supporting business objectives by conducting thorough testing, analyzing product metrics, and enhancing product functionalities. Developed expertise in using various testing frameworks and tools, ensuring optimal performance and reliability of deployments. Gained comprehensive knowledge of data analytics tools to interpret product metrics, driving decisions for improvements. Strengthened skills in using version control systems to facilitate seamless collaboration within the team. Focused on automating deployment processes to increase efficiency and reduce manual errors, consistently delivering high-quality solutions to meet business needs.
E-commerce Analyst
10/1/2014 - 7/1/2018

Managed the operation of e-Commerce, adapting products and services to the internet while integrating Development, Logistics, and Technological Infrastructure areas. Gained experience in data analysis, email campaigns, and maintenance of the Masterdata database. Provided user support, conducted server maintenance, performed system customization tests and projects, and delivered customer service through phone, email, and training.
IT Support Analyst
2/1/2014 - 10/1/2014

Developed expertise in microcomputing, printer troubleshooting, and software installation, central to incident and request handling. Gained proficiency in hardware diagnostics, maintenance, and the comprehensive suite of Office tools. Managed remote, in-person, and phone support, ensuring efficient resolution of technical issues.
Internship position
3/1/2013 - 2/1/2014

Managed and maintained external and internal email systems, as well as performed pending analyses. Provided comprehensive customer support via email, phone, and remote access, efficiently handling and directing calls. Installed and uninstalled both systems and software, while making necessary adjustments and performing systemic updates. Executed installations of customer automation systems to meet specific operational requirements.

Information Technology Management at Senac University Center
2012 - 2014
Master of Business Administration - MBA at INEX
2022 - 2023
Intermediate at GOOD HOPE STUDIES - CAPETOWN - SOUTH AFRICA
2018 - 2018
Financial Market from A to Z at ANBIMA Certification and Education
2020 - 2020
Finance at ANBIMA Certification and Education
2020 - 2020
Nonviolent Communication - Awareness to Act at Alura Online Courses
2020 - 2020