With over two decades of experience in Information Technology (IT), the career is marked by notable achievements and expertise in strategic leadership. Over the last eight years as Operations Director, strategic vision has been integral in creating successful operations and building robust partnerships.

As Operations Director, operational strategies were defined and SLA compliance was driven for sectors including Financial Services, Insurance, and Government. A proactive and results-oriented approach strengthened the company's position as a strategic partner for high-profile clients. Collaborating closely with pre-sales and sales teams, offerings were developed and transformed, expanding the business. Integration of Infrastructure, Cybersecurity, CRM, Data, and Artificial Intelligence created a cohesive value proposition.

In the role of Operations Manager, responsibility included complex projects and operations for national and multinational leading companies. Leadership guided project teams towards collaboration, innovation, engagement, resilience, and excellence in delivery. Solid partnerships with clients were established by meeting demands within deadlines and honoring financial projections.

The career has a strong focus on financial systems management and the public sector, contributing to system modernization, cost reduction, and close collaboration with key institutions such as Banco do Brasil, Caixa Econômica Federal, Banco Central do Brasil, BRB, Bradesco, Santander, SICOOB, and various Ministries of the Federal Government, achieving approximately R$14MM in monthly sales.

Internationally, experience includes leading multidisciplinary teams in Spain and Brazil, focusing on payment solutions and implementing a Credit Card Solution for Caixa Econômica Federal. A results-oriented approach has been a consistent driver throughout the career.