Product Owner with extensive experience in leading the implementation of global projects. Directed agile initiatives including backlog management, technical discovery with development teams, sprint design and refinement, sprint review, and retrospective sessions, utilizing outsourced technical teams. Ensured the adoption of Scrum and Kanban frameworks for efficient and valuable product delivery.
Oversaw third-party IT support and managed ongoing IT operations across approximately 50 systems, with a focus on around 10 critical systems. Implemented problem management processes in line with the ITIL framework and standardized operational procedures with outsourced teams.
Experienced in ERP implementation, functioning as both an IT business consultant and project manager, across various ERP systems including SAP, IFS, and Totvs. Supported diverse business operations such as finance, accounting, taxation, sales, supply chain, logistics, and production.
Redefined the IT department's role as a supportive function within the company through infrastructure renewal projects covering servers, firewalls, backup policies, V-LANs, and VOIP systems. Developed and implemented IT governance frameworks.
Possesses international experience collaborating with teams and companies in the USA, Israel, India, United Kingdom, and Japan.
