Bruno M.
Scrum Master

Skills

Microsoft Azure

Bruno is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Product Owner with extensive experience in leading the implementation of global projects. Directed agile initiatives including backlog management, technical discovery with development teams, sprint design and refinement, sprint review, and retrospective sessions, utilizing outsourced technical teams. Ensured the adoption of Scrum and Kanban frameworks for efficient and valuable product delivery.

Oversaw third-party IT support and managed ongoing IT operations across approximately 50 systems, with a focus on around 10 critical systems. Implemented problem management processes in line with the ITIL framework and standardized operational procedures with outsourced teams.

Experienced in ERP implementation, functioning as both an IT business consultant and project manager, across various ERP systems including SAP, IFS, and Totvs. Supported diverse business operations such as finance, accounting, taxation, sales, supply chain, logistics, and production.

Redefined the IT department's role as a supportive function within the company through infrastructure renewal projects covering servers, firewalls, backup policies, V-LANs, and VOIP systems. Developed and implemented IT governance frameworks.

Possesses international experience collaborating with teams and companies in the USA, Israel, India, United Kingdom, and Japan.

SCRUM MASTER
1/1/2021 - 9/1/2022

Developed proficiency in backlog management using Kanban methodologies and facilitated design sprints as well as sprint planning sessions. Conducted daily Scrum meetings to ensure team alignment and progress tracking. Executed comprehensive sprint reviews, ensuring project goals were met and stakeholders were kept informed. Led architecture and process discovery initiatives to optimize workflows and implement efficient solutions. Managed vendor relationships across diverse geographical locations including India, USA, and Brazil, ensuring seamless collaboration and project delivery.
Systems Specialist
9/1/2018 - 9/1/2020

Gained significant experience in supplier management with a focus on both Indian and Brazilian markets. Spearheaded the implementation of Problem Management following ITIL principles, ensuring effective resolution and minimal recurrence of issues. Managed key performance indicators, including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), Net Promoter Score (NPS), and anomalies, to drive operational efficiency and service quality. Actively participated in the Technical Advisory Board (TAB) meetings, contributing insights for effective Change Management.
Systems Analyst
8/1/2013 - 4/1/2016

Developed expertise in ERP Microsiga Protheus, providing comprehensive user support and developing end-user reports using the Totvs Report tool. Demonstrated proficiency in performing managerial level queries and generating reports directly via databases using BI and SQL language. Acquired in-depth knowledge of CRM Web within ERP Protheus, specifically in modules related to the materials area. Gained experience in managing and maintaining Windows Server 2008 R2 and Windows Server 2012 environments. Responsible for analyzing and gathering requirements for new customizations and conducting business analysis for customizations within the ERP system.

Information Systems at Ribeirão Preto University
2008 - 2011
Information Technology Management at UNICAMP - State University of Campinas
2016 - 2017