Bernardo P.
IT Operations Specialist

Skills

Microsoft Excel (Advanced Analytics Add-ons)

Bernardo is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

A professional with 12 years of experience in planning, operations, project management, and logistics. Responsibilities have included the preparation of reports, the formulation and implementation of policies and procedures, monitoring of work plans, and the development of action plans. Demonstrates strong leadership abilities, effectively leading and managing teams while taking on new responsibilities. Experienced in budget and goal management, with a keen focus on monitoring operational and financial key performance indicators. Highly integrated with various organizational departments, possessing strong communication skills across different levels, and demonstrating dynamism and effectiveness in conflict resolution.

Co-Chief Executive Officer
3/1/2015 - 10/1/2018

Managed and negotiated all client accounts with a focus on enhancing client satisfaction and retention. Spearheaded the successful expansion of operations to key regions including Rio de Janeiro, Cabo Frio, Arraial do Cabo, Duque de Caxias, Nova Iguaçu, and Niterói, significantly increasing the company's market presence and operational footprint.
Operational Manager
12/1/2018 - 8/1/2020

Assisted in strategic planning processes and budget construction, managing the monthly budget for costs and expenses while advising the board for informed decision-making. Coordinated activities by setting priorities and directing subordinate employees' work. Identified personnel development and training needs, supervising management planning activities such as analysis, organizational studies, workflow optimization, system simplification, and procedures for accounting and finance.
Sales Executive Representative
7/1/2018 - 12/1/2018

Successfully managed the opening in the Rio das Ostras/Macaé area, achieving full customer acquisition and retention across the region. Implemented systematic control measures and developed comprehensive spreadsheets to maintain detailed sales reports. Provided support to the purchasing department, engaging in continuous negotiations to expand the product mix.
Business Manager
8/1/2020 - 1/1/2022

Achieved growth and prosperity through goal and objective development. Designed and implemented strategic business plans to drive goal attainment. Ensured the availability of necessary resources to complete organizational activities efficiently. Organized and coordinated operations to optimize productivity and supervised employee performance, providing feedback and advice to enhance efficiency and effectiveness. Maintained strong relationships with stakeholders and regularly assessed the company's performance relative to established objectives.
Director of Operations
1/1/2022 - 5/1/2022

Guided the company in alignment with the vision set by the board of directors, partnering with high-level employees to drive growth, strengthen organizational structure, and ensure long-term sustainability. Collaborated with the CFO to prepare annual budgets, conducting comprehensive risk analysis on potential investments, and advising the board on investment risk and return. Worked closely with HR to optimize hiring practices, manage payroll processes, and secure benefits funding.
Business Development Consultant
6/1/2021 - 12/1/2021

Developed and executed strategies for the commercial sector and marketing, focusing on enhancing the brand's presence and identity. Utilized tools and frameworks such as Hootsuite for social media management, Google Analytics for tracking and analyzing marketing performance, and Adobe Creative Suite for creating branded content. Demonstrated expertise in SEO techniques to improve website visibility and lead generation. Engaged in A/B testing to optimize marketing campaigns and applied CRM systems like Salesforce to manage customer relationships and marketing automation. Conducted market research to stay abreast of industry trends and competitive analysis, ensuring the company's branding and marketing efforts remained relevant and effective. Implemented email marketing strategies using tools like Mailchimp, resulting in increased customer engagement and retention.
Business Consultant
4/1/2014 - 3/1/2017

Developed projects designed to attract new customers by leveraging comprehensive market research. Defined and set sales targets through the analysis of current consumption trends. Collaborated closely with Marketing and Sales teams to create innovative products and services that meet market demands. Monitored both sales and after-sales actions to ensure customer satisfaction and retention. Assisted in the formulation and execution of the company's commercial planning strategy. Facilitated training sessions for sales teams to enhance their expertise and performance.
Planning Analyst
4/1/2013 - 8/1/2016

Developed proficiency in planning and scaling website traffic and analyzing key performance indicators. Conducted comprehensive volume projections and designed alternative traffic strategies to align service levels with operational realities. Evaluated layouts to adapt projected sizing to the current structure, and prepared detailed reports on findings. Performed thorough analysis of new demands and strategically sized training removals. Regularly reviewed and optimized schedules, including the effective sizing of Call Center cells. Prepared and disseminated operation schedules to ensure smooth workflow and peak performance.
Financial Consultant
8/1/2012 - 4/1/2014

Developed expertise in financial planning within specified contractual periods. Efficiently managed financial inflows and outflows, ensuring optimal cash flow management. Conducted thorough market analysis to identify potential threats and opportunities impacting the business. Played a pivotal role in assisting with critical investment decisions and capital management. Gained proficiency in tax and duty management, implementing strategies to maximize tax efficiency. Designed and executed investment strategies, including exploring innovative methods for raising funds.
Chief Executive Officer
5/1/2012 - 1/1/2019

Negotiated and managed all client accounts, leading to successful client retention and satisfaction. Established new branches in Duque de Caxias and Madureira, contributing to business expansion and increased regional presence. Developed innovative projects and prototypes, including By Bike, a sustainable product delivery service, and Hyper, a service focused on executive passenger transport and small parcel deliveries. Acquired Widepix Digital Media, effectively expanding the company’s capabilities and market reach in the digital media space.