Henrique A.DevOps Engineer
Skills
Possessing a postgraduate degree in Business Intelligence with a specialization in Big Data obtained in 2020, a bachelor's degree in Information Systems completed in 2014, and a technical qualification in Information Technology awarded in 2009, this professional has accumulated a decade of experience in IT infrastructure and systems support. Currently serving as a JIRA Administrator and Consultant for Cloud and Data Center Solutions, the role encompasses support, configuration, updates, and customization of Atlassian products. With a strong enthusiasm for new technologies and project management, the professional also holds a keen interest in acquiring knowledge and engaging in sports.
Jira Admin / Atlassian Solutions Specialist
10/1/2021 - Present
Specialized in consulting engagements involving Atlassian products, including JIRA Software, JIRA Service Management, OpsGenie, and Confluence across Cloud, Data Center, and Server environments. Developed expertise in Application Lifecycle Management, Agile and SAFe methodologies, IT service management, DevOps, and project portfolio management. Accomplished in evaluating and developing configurations and customizations in JIRA to enhance client processes. Delivered extensive support by configuring, updating, and customizing Atlassian products. Proficient in troubleshooting and debugging application errors and performance issues, fostering a customer-focused service culture. Led projects aimed at improving process efficiency and operational software development. Experienced in database management with development in JQL/IQL queries, Automations, ScriptRunner, Jira REST API, and Insight assets. Conducted development and consultancy for migration projects to Jira Data Center and Cloud.
Noteworthy projects include managing various Jira versions (server, data center, cloud) in a service and solutions center, supporting administration for multiple clients such as Engie Energia, Saque e Pague, Banco Inter, Tramontina, and Pernambucanas. Led the migration of Sicredi from a legacy request system to Jira, guiding process design, workflow implementation, metrics, dashboards, plugin administration, automations, integrations, reports, permission management, and scripting with JQL and Groovy (ScriptRunner). Facilitated demonstrations, workshops, training, and technical documentation, impacting 610 JSW projects, 122 JSM projects, 5000 Jira users, and 30,000 internal clients.
Implemented Change Management processes for Sicredi, integrating with Jira Automation, Jira Workflow Toolbox, APIs, and additional software implementation systems like uDeploy. Managed server and data center migrations to Atlassian Cloud, including pre-migration evaluations, backup execution, database duplication checks, plugin integrity verification, version updates, and integrity assessments of XML files generated for migration. Utilized terminal and EC2 PostgreSQL database for public access verification and database corrections, executing phased migrations involving preparation, corrections, server-cloud connections, reviews, and the final migration.Site Reliability Engineer - Infrastructure
9/1/2021 - 5/1/2022
Developed extensive expertise in managing On-Premise environments and Google Cloud Platform (GCP), facilitating the migration of services from legacy systems to GCP within the Core Squad team of Corporate Engineering. Actively participated in the security and vulnerabilities committee, overseeing the integrity of systems and corporate assets in both Cloud and On-Premise settings.
Led the structuring of the cloud environment, which involved planning and executing the migration of On-Premise legacies to the cloud. Utilized technologies such as snapshots, backup routines, Virtual Private Cloud (VPC), and Google Cloud Armor. This initiative enabled the reduction of office dependencies, including the need for VPNs and various systems.
Enhanced the SAP environment infrastructure by taking control of the SAP system on internal servers, developing processes and documentation, and standardizing the infrastructure model. This project, completed between October and December 2021, facilitated the launch of a new purchasing portal and improved overall system performance. Key activities included environment architecture design, enhancement of the GCP environment, performance testing of SAP-related servers (B1IF, SAPUNICO1, SAPUNICO2, and HANA), configuration of a service portal (JIRA), and thorough documentation.
Managed GCP environments for institutional sites, focusing on observability, monitoring, instance provisioning, security, networking, and backup. Responsibilities included WordPress vulnerability management, updates, and plugin integration. Established a testing and staging environment, corrected vulnerabilities, implemented continuous integration/continuous deployment (CI/CD) pipelines, and handled internal client demands across Marketing, Careers, Product, and People departments. Maintained relationships with partner agencies, ensuring seamless collaboration and project execution.Senior Support Analyst
1/1/2018 - 4/1/2021
Developed expertise in incident analysis, requests, and maintenance within RMS Retail product, focusing on retail and distribution ERP systems. Acquired in-depth knowledge of warehouse management (WMS), assisted sales, point of sale (POS), product registration, price management, and mobile applications for merchandise logistics and retail (RMSMobile on .NET/C#/VB.NET platform), corporate purchasing management, and supply chain. Gained experience in configuring integration environments and web services; tools for scales and label printing; and the resolution and monitoring of technology platforms in operation, specifically RMS Retail. Operated using incident recording tools like Zendesk and managed individual and team backlogs, environment monitoring, and service management following ITIL processes. Contributed to IT operational process improvements, governance, and service catalog development. Created technical documentation adhering to KCS methodology and supported QA teams with mind maps, test cases, scenarios, and test battery automation using tools such as XMIND, JIRA, and TESTCOMPLETE. Assisted the support team with process flow validations, functional tests, and manual, integration, and acceptance testing of systemic processes. Conducted functional analyses and specifications for bug fixes, task monitoring (JIRA), business analysis, and client improvement evaluations. Facilitated DevOps practices within the support team and leveraged experience with Azure environment and Agile/SCRUM methodology. Utilized Atlassian products extensively in project management and development tasks.Mid-Level Support Analyst
1/1/2014 - 1/1/2018
Supported and monitored local and metropolitan networks (LAN/WLAN/WMAN), configuring assets including switches, Wi-Fi access points, routers, and Ubiquiti/Motorola radios. Undertook configuration and installation of Fortinet assets with a focus on load balancing, policy creation, and firewall models 320B/60/90D. Assembled, configured, and supported laboratory environments on Linux platforms, ensuring optimal network and asset functionality. Provided support for corporate systems and managed IT resources and assets efficiently. Oversaw the management of educational technologies and spearheaded the development and management of infrastructure improvement projects. Conducted contract assessments to ensure compliance and alignment with organizational goals.IT Support Technician
10/1/2012 - 1/1/2014
Supported and monitored IT projects and significant changes, providing assistance for incidents and requests in collaboration with the help-desk center. Handled calls from employees and offered support for operating systems and environments including Windows 7, Windows XP, and Active Directory. Delivered comprehensive MS-Office applications support and support for organization-specific software. Managed backup routines and virtualization, while extending support for local area networks (LAN) and wide area networks (WAN). Facilitated events through video conferencing and ensured reliable support for wireless networks. Provided dedicated support for internal-use systems, effectively ensuring smooth operational functionality within the organization.Planning Assistant
12/1/2009 - 7/1/2012
Gained experience in production planning and material logistics routines, focusing on optimizing workflow and ensuring efficient resource allocation. Developed expertise in consolidating operational process data, facilitating better decision-making. Managed product inventory with precision, ensuring accuracy and availability of stock. Conducted auditing and maintenance of resources to comply with industry standards and enhance operational reliability. Created detailed technical reports to document processes, findings, and improvements. Regularized employee attendance, ensuring compliance with company policies and accurate record-keeping. Trained staff to enhance their technical skills and knowledge, promoting a more competent workforce. Monitored purchase orders and services to ensure timely procurement and delivery. Engaged in the specification and testing of technologies used in industrial processes, promoting the adoption of innovative solutions to improve efficiency and productivity.
Information Technology/Information Systems Technology at DeVry Institute of Technology
2010 - 2014Business Intelligence with Emphasis on Big Data at Wyden Educacional
2019 - 2020Information Technology at Federal Institute of Bahia
2008 - 2009
ITSM Technical Delivery Professional at Atlassian
11/1/2023ITIL4 Foundation Certificate in IT Service Management - CN: GR671579897HA at Axelos - PeopleCert
11/1/2023Cloud Sales Professional at Atlassian
9/1/2022Cloud Return on Investment (ROI) 101 at Atlassian
9/1/2022Pain in My Apps Part 2 at Atlassian
8/1/2022Pain in My Apps Part 1 at Atlassian
8/1/2022GSD: How to Qualify Cloud Migration Opportunities at Atlassian
6/1/2022Networking in Google Cloud at Arki1, Google Cloud ATP of the years 2019 & 2020 in Latam
5/1/2022Google Cloud Big Data & Machine Learning Fundamentals at Arki1, Google Cloud ATP of the years 2019 & 2020 in Latam
4/1/2022Architecting with Google Compute Engine at Arki1, Google Cloud ATP of the years 2019 & 2020 in Latam
2/1/2022SLAs in Jira Service Management at Atlassian
11/1/2021Managing Permissions in Jira for Cloud at Atlassian
11/1/2021Atlassian Operations Professional at Atlassian
10/1/2021JQL in Jira Service Management at Atlassian
10/1/2021Customizing Jira Workflows at Atlassian
10/1/2021Continuous Integration: More Quality and Less Risk in Development at Alura Cursos Online
8/1/2020Software Quality Management Part 1: The MDS Document at Alura Cursos Online
8/1/2020Quality Assurance Fundamentals: TestPlan and Best Practices at Alura Cursos Online
8/1/2020ITIL Foundation 4 Certification: Continuous Service Improvement at Alura Cursos Online
7/1/2018ITIL Foundation 3 Certification: Service Transition and Operation at Alura Cursos Online
7/1/2018ITIL Foundation 2 Certification: Strategies and Service Design at Alura Cursos Online
6/1/2018ITIL Foundation 1 Certification: Introduction to IT Management at Alura Cursos Online
5/1/2018IBM Academic Associate – DB2 Database Fundamentals at IBM
10/1/2012
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