Marcelo X.Business Operations Specialist
Skills
Experienced in the IT sector with a proficiency in roles necessitating direct interaction with individuals, effectively serving as a liaison between users and developers. Progressed from a foundational role in support to a Business Analyst position, showcasing a strong aptitude for managing relationships among developers, users, and managers. Successfully streamlined logistics processes within a manufacturing environment by automating the complete workflow from driver arrival to dispatch, including the automated issuance of the Electronic Invoice (DANFE). This accomplishment was facilitated through collaborative efforts across various departments.
Business Analyst
9/1/2016 - 3/1/2023
Spearheaded the identification and proposal of technological innovations to enhance business processes, achieving notable productivity gains and cost optimization. Trained, coordinated, and developed teams of consultants and key users to successfully implement solutions, while preparing materials and conducting training sessions through EAD channels, Teams, and in-person workshops. Delivered lectures and led technical debates on solutions for large enterprises.
Analyzed and interpreted client business requirements, formalized them for IT, and actively participated in proposing improvements for existing applications and new implementations. Engaged closely with clients, users, third parties, and developers to ensure project objectives were met. Developed and maintained comprehensive documentation adhering to industry standards.
Developed systemic solutions for business problems, including functional specifications, support, and post-implementation follow-up. Made necessary adjustments to application processes to ensure alignment with business requirements.
Utilized tools such as Office Package, MS Project, DEVops, Agile Methodology, Scrum, Kanban, and Jira to effectively manage projects. Prospected new partners and built a robust client portfolio in a B2B environment. Delivered presentations to management to structure business plans, setting and tracking targets, objectives, and specific actions.
Experienced in creating product backlogs, developing user stories, and monitoring project progress. Managed Business Process Management (BPM), end-to-end mapping, and modeling processes using BPMN notation to analyze and propose improvements. Developed proposals based on a portfolio of solutions utilizing RPA and BAW (BPMS) to meet customer demands.Systems Analyst and Software Support
3/1/1996 - 9/1/2015
Cultivated technical support expertise for customers utilizing Consist products and presented detailed payroll loan solutions. Developed and delivered comprehensive training materials including workshops, e-learning modules, and quick reference guides tailored to the product. Provided extensive training sessions for clients and prospects on the usage of the AT&T Web System, ensuring proficiency among users. Conducted internal training for support teams to enhance service quality.
Supported the use and administration of Consist eSCA, delivering technical guidance to the sales department during pre-sales phases. Authored and maintained detailed Operational and Technical Manuals in both Portuguese and Spanish to assist users. Managed customer support with a focus on drafting and interpreting contracts and invoicing, and oversaw document management processes related to consignee adherence to company systems.
The educational degree Informática translates to Computer Science in English. at Bras Cubas University
1987 - 1990Information Management at Brás Cubas University
1987 - 1990
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Meet Marcelo X.
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