Autotask PSA is a cloud-based professional services automation software designed to streamline and manage IT business operations, including service desk, project management, time tracking, billing, and reporting. It helps improve efficiency, automate workflows, and enhance service delivery for managed service providers (MSPs) and IT service businesses.

About Autotask Psa
Autotask PSA was created in 2001 to address the need for an integrated platform to manage IT business operations. The software aimed to streamline processes such as service desk management, project tracking, and billing for managed service providers and IT service businesses. It evolved over the years to include more features and integrations, becoming a comprehensive solution for professional services automation.
Strengths of Autotask PSA include its comprehensive feature set, strong integration capabilities, and user-friendly interface. Weaknesses may involve a steep learning curve and higher cost for smaller businesses. Competitors include ConnectWise Manage, Kaseya BMS, and ServiceNow.
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How to hire a Autotask Psa expert
An Autotask PSA expert must have skills in configuring and customizing the software, managing user roles and permissions, integrating third-party applications, creating and analyzing reports, and automating workflows. Proficiency in troubleshooting technical issues and understanding API integrations is also essential.

Lucas L.
Skills
Graduate in technology and currently pursuing an MBA in Cyber Defense, specializing in cybersecurity with a focus on Security Information and Event Management (SIEM) and various analytical tools. Proficient in IBM IPsec, Fortinet, Endpoint Detection and Response (CrowdStrike), Rapid7, Microsoft Defender, and Cloudflare Web Application Firewall (WAF). Demonstrates strong capability in user and password management through CyberArk, as well as expertise in detecting leaks on the deep and dark web using Threat Intel Axur. Additionally, skilled in phishing analysis and mitigation, data center control, backup encryption, and infrastructure administration with significant experience in threat detection and mitigation. Actively seeking opportunities for professional advancement and to contribute meaningfully to organizational success.

Thiago V.
Skills
A seasoned Project Manager with 15 years of expertise in system development, solution implementation, logistics, and infrastructure. Focuses on delivering results while effectively managing stakeholders' expectations. Possesses strong communication skills and extensive experience collaborating with multidisciplinary teams to achieve optimized outcomes. Proficient in employing established market tools and methodologies, while also adept at tailoring approaches to align with specific organizational and client needs.

Celso R.
Skills
With 25 years of experience in the IT environment, holding roles as Product Owner, Systems and Business Analyst, and Project Manager. Graduate in Information Systems from Instituto Presbiteriano Mackenzie with a technical background in Data Processing and advanced English skills. Expertise includes establishing and communicating product vision to development teams and stakeholders, managing product backlog, setting OKRs and KPIs, creating user stories, collaborating with development teams, leading agile Scrum ceremonies, and making decisions on product scope, priorities, and feature releases. Constantly evaluates product progress by measuring the impact of released features and seeks feedback from users and stakeholders for continuous improvements. Possesses a technical skillset that facilitates effective discussions with infrastructure, architecture, and development teams.

Matheus B.
Skills
Specialist in Siem Splunk, QRadar, and Microsoft Sentinel integrations within the threat detection sector of the banking industry. Extensive experience in security monitoring, with a strong emphasis on threat detection studies. Proficient in utilizing security tools, including McAfee and Cisco IPS, WAF F5, Falcon Crowdstrike, Microsoft Defender, and Microsoft Endpoint.

Michel M.
Skills
An experienced IT professional skilled in the planning, coordination, analysis, and development of information system projects. This individual has managed global projects involving multicultural teams and possesses expertise across multiple industries such as Banking, Financial Services, and Insurance (BFSI), Life Sciences and Healthcare (LSHC), Logistics, and Manufacturing.

Larissa B.
Skills
A proficient Low-Code Developer with a degree in Systems Analysis and Development, equipped with practical experience in IT and a strong focus on digitalization and automation technologies. Currently employed as a Low-Code Developer for a major client, responsible for gathering business requirements, developing applications, and supporting post-implementation processes. Previous roles include MIS Analyst, where analytical skills were applied to enhance operational efficiencies through daily KPI reporting, and a substantive internship in Information Technology at BASF, focusing on Identity and Access Management and developing dashboards using MS Power BI and applications on MS PowerApps. Demonstrates advanced English proficiency and international exposure through studies in the UK, coupled with a commitment to continuous learning in emerging tech fields such as IoT, Artificial Intelligence, and Business Intelligence.
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