Salesforce CRM is a cloud-based customer relationship management platform that helps businesses manage sales, customer service, marketing, and other customer interactions. It provides tools for tracking customer data, automating workflows, generating reports, and enhancing communication to improve customer satisfaction and business efficiency.
Top 5*
Customer Support
About Salesforce Crm
Salesforce CRM was created in 1999 by Marc Benioff and Parker Harris to revolutionize customer relationship management through a cloud-based platform. It aimed to provide businesses with an efficient way to manage customer interactions, automate processes, and improve overall customer service without the need for extensive on-premise infrastructure.
Strengths of Salesforce CRM include its scalability, extensive customization options, robust integration capabilities, and comprehensive analytics. Weaknesses involve its high cost, complexity for new users, and occasional performance issues. Competitors include Microsoft Dynamics 365, HubSpot CRM, Oracle CRM, and Zoho CRM.
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How to hire a Salesforce Crm expert
A Salesforce CRM expert must have skills in Apex programming, Visualforce, Lightning components, and SOQL. They should be proficient in configuring Salesforce settings, managing data with Data Loader, integrating third-party applications via APIs, and using tools like Salesforce DX for development and deployment.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
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