Freshservice is a cloud-based IT service management (ITSM) tool designed to help organizations streamline their IT operations. It offers features such as incident management, problem management, change management, asset management, and a self-service portal, enabling efficient handling of IT support and service requests.
About Freshservice
Freshservice was launched in 2014 by Freshworks, a company founded by Girish Mathrubootham and Shan Krishnasamy. It was created to address the need for a user-friendly IT service management solution that could help organizations manage their IT operations efficiently. The platform aimed to provide robust features while maintaining ease of use to cater to both IT teams and end-users.
Strengths of Freshservice include its user-friendly interface, comprehensive ITSM features, and strong automation capabilities. Weaknesses may involve higher pricing for advanced features and limited customization options. Competitors include ServiceNow, BMC Helix, and Jira Service Management.
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How to hire a Freshservice expert
A Freshservice expert must have skills in IT service management (ITSM), knowledge of ITIL processes, proficiency in configuring and customizing Freshservice modules, experience with automation workflows, and the ability to integrate Freshservice with other tools using APIs.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
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