ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery. It offers tools for incident, problem, change, request, and asset management, enhancing efficiency and improving service quality by providing a unified interface for managing IT services.

About Servicenow It Service Management
ServiceNow IT Service Management was created in 2003 to address the inefficiencies in traditional IT service delivery. It aimed to automate and streamline IT processes, providing a unified platform for managing incidents, problems, changes, requests, and assets. The platform evolved to offer comprehensive tools that enhanced efficiency and improved service quality across organizations.
Strengths of ServiceNow IT Service Management include comprehensive functionality, scalability, and strong automation capabilities. Weaknesses may involve high costs and complexity in implementation. Competitors include BMC Helix, Cherwell, and Jira Service Management.
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How to hire a Servicenow It Service Management expert
A ServiceNow IT Service Management expert must have skills in scripting languages like JavaScript, familiarity with web technologies such as HTML and CSS, proficiency in ServiceNow platform configuration and customization, understanding of ITIL processes, and experience with REST/SOAP APIs for integrations.

Sergio I.
Skills
High-platform Developer with over 20 years of experience in system maintenance and development in the Insurance, Costing, and Credit sectors.

Reginaldo G.
Skills
Front-End Developer with advanced proficiency in key development technologies, demonstrating a robust career of 44 years marked by significant contributions through innovation and efficiency. Specializes in dynamic web application development, leveraging JavaScript, TypeScript, and ReactJS, including functional components, to achieve high performance and adherence to best practices. Expert in using Next.js for server-side rendering to enhance SEO and loading speeds, along with adeptness in state management through Context API and Redux Toolkit.
Proficient in design and CSS, utilizing Tailwind CSS to create customized, responsive interfaces efficiently with its utility-first approach. Employs SASS/SCSS for more organized and efficient CSS coding, incorporating variables, mixins, and nesting. Develops styled components within React to improve code modularity and maintainability. Skilled in planning and designing user experiences in Figma, applying UX design principles to ensure both functionality and aesthetic appeal.
Possesses expertise in DevOps practices including the deployment of scalable, high-availability infrastructure with AWS services such as EC2, S3, RDS, and Lambda. Experienced in configuring and managing CI/CD pipelines using GitHub Actions and AWS CodePipeline to support agile development and continuous delivery. Familiarity with Docker and Kubernetes enhances consistency from development to production environments.

Leonardo H.
Skills
Senior Full Stack Blockchain Developer with expertise in technology, focusing on the development sector. Proficient in the JavaScript stack, including React and Node.js, and skilled in TypeScript. Contributed to significant Web3 projects, including the development of a decentralized exchange and a digital crypto wallet supporting both Syscoin and Ethereum networks. Additionally, possesses extensive experience in various Web2 projects for prominent national firms. Dedicated to continual learning in the blockchain environment, leveraging Web3.js and ethers.js to develop applications predominantly on Syscoin, Ethereum, and Polygon networks. Actively seeking new opportunities in both Web2 and Web3 projects as a Full Stack Developer.

Luiz F.
Skills
Holder of a degree in Information Systems from Faculdade Estácio de Sá and currently furthering education in Electronic Engineering at the Federal University of Santa Catarina. Co-founder and Full Stack Developer of a startup. Exhibits strong aptitude for rapid learning and possesses substantial experience in collaborative team environments.

Wanderley F.
Skills
An experienced Senior PHP Programmer, adept in developing scalable and secure web applications, with a robust background in web development and deep expertise in PHP and its frameworks, such as Laravel and CakePHP. Proficient in front-end development tools including ReactJS and VueJS.
Holding a degree in Data Processing Technology and having worked on a wide range of projects from small-scale applications to large enterprise solutions, this programmer demonstrates a strong capability in grasping complex concepts and translating them into effective and efficient code.
Expertise includes close collaboration with cross-functional teams to ensure the high-quality and timely delivery of projects. Continuously stays abreast of the latest technologies and methodologies, providing innovative solutions to meet the ever-evolving demands of the industry.
Seeks to join a dynamic team of professionals, bringing a wealth of skills and knowledge to help achieve project objectives and exceed client expectations.

Luís G.
Skills
Full-stack developer with over five years of experience, demonstrating a proven aptitude for rapid learning. Skilled in developing both static and real-time applications capable of managing traffic volumes of up to 2,500 requests per minute. Possesses substantial expertise in Python, AWS, JavaScript, and Flutter.

Israel C.
Skills
An experienced software analyst specializing in the information technology and services industry, proficient in Java development, Spring Framework (including MVC, Batch, and WS), Oracle Data Integration, C#, C++, and PL/SQL. A strong engineering professional with a degree from IFPB.

Hugo D.
Skills
Fullstack developer with expertise in Data Science, Quality Assurance, and Infrastructure. Specializing in building solutions that enhance the quality of life for users. Proficient in Groovy, Java, Python, JavaScript, and AngularJS, with practical knowledge of Apache Airflow and adherence to SOLID principles. Skilled in utilizing the ELK stack and proficient in AWS services including EC2, S3, Lambda, and CodeCommit. Experienced with GIT version control, containerization using Docker, and orchestration with Kubernetes. Competent in Behavior-Driven Development using SpecFlow. Adaptable to remote work environments.
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