PHP solutions specialist with over 15 years of experience, adept in addressing complex issues spanning financial systems, server installation, and configuration. Expertise includes programming and infrastructure, with a strong emphasis on information security and disaster investigation. Currently engaged in postgraduate studies to further enhance security skills.

Pedro is an experienced mobile developer with a specialization in both Android and iOS platforms, possessing twelve years of industry experience. His expertise lies in transforming concepts into user-friendly and aesthetically pleasing mobile applications. He has a strong track record in developing pixel-perfect user interfaces and ensuring seamless functionality, thereby enhancing user experience. Passionate about leveraging technology to create interactive and vibrant digital experiences, he continues to innovate and contribute to a more connected digital world.

Technology professional with over 15 years of experience, initially specializing in infrastructure, possessing extensive knowledge in networks, servers, technology management, and support team leadership. In recent years, a focus has shifted towards data culture, intensifying expertise in engineering, data analysis, and cloud services. This includes experience in system integrations, ETL routines, development of data pipelines, and the management of both Data Warehouse and Data Lake systems, coupled with a strong business acumen.

System Analyst with a degree in Information Systems and over seven years of experience, specializing in Java. Currently pursuing new opportunities to expand expertise and professional growth.

A software engineer with over five years of experience, specializing in web development and proficient in various DevOps technologies. Demonstrates a consistent focus on user experience and code quality through active participation in a diverse range of projects.

Front-End Developer specializing in web and mobile development with a strong emphasis on system development using agile methodologies. Expertise spans a range of Front-End technologies including JavaScript (ECMAScript6), HTML5, CSS3, SCSS, Bootstrap, Angular, TypeScript, and Material Design.

Back-end developer with over six years of experience specializing in Java and Spring Boot web development, alongside proficiency in Groovy and Grails. Experience includes working on high-traffic applications handling up to five million daily visits, demonstrating extensive knowledge in the Spring Boot framework, particularly in components such as spring-web, spring-data, and spring-security. Additionally skilled in HTML5, JavaScript, CSS, and AngularJS, with a strong background in Test-Driven Development (TDD) and Behavior-Driven Development (BDD). Possesses a keen interest in enhancing application scalability, infrastructure, cloud computing, and exploring reactive programming paradigms.

Graduated in Systems Analysis and Development from the Federal University of Technology - Paraná (UTFPR), Campos Medianeira in 2012, followed by a Master's degree in Computational Technologies for Agribusiness (2018) from the same institution with a dissertation focused on "Web Application for Milk Collection Logistics". Currently occupying the position of System Analyst at Parque Tecnológico Itaipu. Possesses more than seven years of comprehensive experience as both a back-end and front-end developer, with significant specialization in web application development. Demonstrates extensive proficiency in web programming utilizing Java, JavaScript, Spring Boot, Angular, and PostgreSQL.

Gladly is a customer service platform that centralizes communication across multiple channels, allowing businesses to manage and respond to customer inquiries efficiently. It integrates email, chat, social media, and phone interactions into a single interface to streamline support operations and enhance customer satisfaction.

A Gladly expert must have skills in customer relationship management (CRM), proficiency in using and configuring the Gladly platform, knowledge of integrating various communication channels, data analysis for customer support metrics, and experience with API integrations.

How to hire a Gladly expert

Gladly was created in 2014 to address the need for a more integrated and customer-centric support platform. It aimed to simplify customer service by unifying various communication channels into one interface, improving the efficiency and effectiveness of support teams.

About Gladly

Gladly's strengths include its unified communication interface, ease of use, and personalized customer interactions. Weaknesses may involve higher costs and limited third-party integrations compared to some competitors. Competitors include Zendesk, Freshdesk, and Salesforce Service Cloud.

Gladly

Top 5*

Customer Support

About Gladly

How to hire a Gladly expert

The Best of the Best Optimized for Your Budget