Helpshift is a customer service platform that integrates messaging, AI, and automation to provide efficient in-app support. It allows businesses to offer real-time assistance, streamline issue resolution, and enhance customer experience through AI-driven chatbots and automated workflows.
Helpshift
Helpshift is a customer service platform that integrates messaging, AI, and automation to provide efficient in-app support. It allows businesses to offer real-time assistance, streamline issue resolution, and enhance customer experience through AI-driven chatbots and automated workflows.
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About Helpshift
Helpshift was founded in 2011 to revolutionize customer support by integrating it directly into mobile apps. The platform aimed to provide a more efficient and user-friendly way for businesses to handle customer inquiries, leveraging AI and automation to streamline support processes.
Strengths of Helpshift include its integration of AI and automation, real-time in-app support, and user-friendly interface. Weaknesses may involve complexity in setup and potential limitations in customization. Competitors include Zendesk, Freshdesk, and Intercom.
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How to hire a Helpshift expert
A Helpshift expert must have skills in API integration, knowledge of mobile app development, proficiency in using AI and chatbot technologies, familiarity with customer support workflows, and experience with data analytics and reporting.
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