Microsoft Dynamics 365 Customer Service is a cloud-based solution that helps businesses manage and improve customer interactions. It provides tools for case management, knowledge base, service level agreements, and analytics to enhance customer support efficiency and satisfaction.
Microsoft Dynamics 365 Customer Service
Howdy Network Rank#19
*Survey of over 20,000+ Howdy Professionals
About Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service was introduced by Microsoft in 2016 as part of their Dynamics 365 suite. It was designed to integrate CRM and ERP capabilities, providing businesses with tools to manage customer interactions, streamline service processes, and improve customer satisfaction.
Strengths of Microsoft Dynamics 365 Customer Service include seamless integration with other Microsoft products, robust analytics, and customizable workflows. Weaknesses may involve a steep learning curve and high costs for smaller businesses. Competitors include Salesforce Service Cloud, Zendesk, and Freshdesk.
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How to hire a Microsoft Dynamics 365 Customer Service expert
A Microsoft Dynamics 365 Customer Service expert must have skills in configuring and customizing the platform, managing workflows and automation, integrating with other Microsoft products like Office 365 and Power BI, and proficiency in using Power Platform tools like Power Automate and Power Apps. Knowledge of SQL for data management and familiarity with CRM best practices are also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 97K
$ 127K
$ 54K
$ 73K
$ 224K
Employer Cost
$ 127K
Employer Cost
Howdy savings:
$ 97K
Benefits + Taxes + Fees
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